I am a dedicated Customer Service Executive with experience in fast-paced office and call center environments. I excel at handling high call volumes, resolving inquiries, and achieving performance goals, including a 170% increase in customer satisfaction by providing clear, personalized guidance on payment processes. I have successfully set up and managed payment plans for over 80 clients per month, ensuring compliance with company policies. Advanced CRM tools were implemented to improve record-keeping and service delivery efficiency, leading to a 25% reduction in onboarding time for new customer service representatives. I enjoy building customer relationships, delivering proactive support, and I am seeking a long-term growth opportunity in a dynamic organization.

Mariem Hamdi

I am a dedicated Customer Service Executive with experience in fast-paced office and call center environments. I excel at handling high call volumes, resolving inquiries, and achieving performance goals, including a 170% increase in customer satisfaction by providing clear, personalized guidance on payment processes. I have successfully set up and managed payment plans for over 80 clients per month, ensuring compliance with company policies. Advanced CRM tools were implemented to improve record-keeping and service delivery efficiency, leading to a 25% reduction in onboarding time for new customer service representatives. I enjoy building customer relationships, delivering proactive support, and I am seeking a long-term growth opportunity in a dynamic organization.

Available to hire

I am a dedicated Customer Service Executive with experience in fast-paced office and call center environments. I excel at handling high call volumes, resolving inquiries, and achieving performance goals, including a 170% increase in customer satisfaction by providing clear, personalized guidance on payment processes.

I have successfully set up and managed payment plans for over 80 clients per month, ensuring compliance with company policies. Advanced CRM tools were implemented to improve record-keeping and service delivery efficiency, leading to a 25% reduction in onboarding time for new customer service representatives. I enjoy building customer relationships, delivering proactive support, and I am seeking a long-term growth opportunity in a dynamic organization.

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Experience Level

Expert

Language

Arabic
Fluent
French
Fluent
English
Fluent

Work Experience

Customer Service Representative at Teleperformance Tunis
November 1, 2024 - October 15, 2025
Handled high call volumes in a Teleperformance Tunis environment, resolving customer inquiries with accuracy and empathy. Contributed to achieving team performance goals and provided exceptional support. Implemented and utilized CRM tools to streamline record-keeping and improve service delivery; helped reduce onboarding time for new representatives by 25%.

Education

Master's Degree in Accounting at Higher Institute of Management of Tunis (ISG)
January 1, 2019 - January 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Media & Entertainment, Other

Experience Level

Expert

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