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Hi, I’m Harshitha Juvvala, a Technical Product Specialist with 3+ years of experience supporting enterprise SaaS environments, automation tools, and API integrations. I’m analytical and customer-centric, skilled at troubleshooting complex technical workflows, analyzing logs, and delivering high-impact customer solutions. I collaborate across engineering, QA, and product teams to enhance platform reliability and client satisfaction. I’m passionate about continuous product improvement and delivering best-in-class customer experience.…Hi, I’m Harshitha Juvvala, a Technical Product Specialist with 3+ years of experience supporting enterprise SaaS environments, automation tools, and API integrations. I’m analytical and customer-centric, skilled at troubleshooting complex technical workflows, analyzing logs, and delivering high-impact customer solutions. I collaborate across engineering, QA, and product teams to enhance platform reliability and client satisfaction. I’m passionate about continuous product improvement and delivering best-in-class customer experience.

Harshitha Juvvala

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Hi, I’m Harshitha Juvvala, a Technical Product Specialist with 3+ years of experience supporting enterprise SaaS environments, automation tools, and API integrations. I’m analytical and customer-centric, skilled at troubleshooting complex technical workflows, analyzing logs, and delivering high-impact customer solutions. I collaborate across engineering, QA, and product teams to enhance platform reliability and client satisfaction. I’m passionate about continuous product improvement and delivering best-in-class customer experience.…Hi, I’m Harshitha Juvvala, a Technical Product Specialist with 3+ years of experience supporting enterprise SaaS environments, automation tools, and API integrations. I’m analytical and customer-centric, skilled at troubleshooting complex technical workflows, analyzing logs, and delivering high-impact customer solutions. I collaborate across engineering, QA, and product teams to enhance platform reliability and client satisfaction. I’m passionate about continuous product improvement and delivering best-in-class customer experience.

Available to hire

Hi, I’m Harshitha Juvvala, a Technical Product Specialist with 3+ years of experience supporting enterprise SaaS environments, automation tools, and API integrations. I’m analytical and customer-centric, skilled at troubleshooting complex technical workflows, analyzing logs, and delivering high-impact customer solutions.

I collaborate across engineering, QA, and product teams to enhance platform reliability and client satisfaction. I’m passionate about continuous product improvement and delivering best-in-class customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

C++

Intermediate

Language

English

Fluent

Work Experience

Technical Specialist at Citrix

March 1, 2015 - November 13, 2025

Delivered Tier 2/3 technical support for VMware SaaS products, including vRealize and Horizon platforms, assisting enterprise clients via email, chat, and web tickets. Investigated API integration issues, log errors, and workflow interruptions using internal diagnostic tools and REST calls, improving case resolution time by 25%. Partnered with engineering to replicate and isolate root causes, ensuring cross-team communication and efficient patch deployment. Authored 10+ internal knowledge base articles to close documentation gaps, reducing ticket recurrence rates by 18%. Drove CSAT to over 92% through proactive updates and clear technical explanations.

Technical Support at HCL

May 1, 2023 - May 1, 2023

Provided B2B support for large-scale enterprise systems involving networked applications, databases, and embedded automation modules. Diagnosed application bugs, backend API timeouts, and data sync issues for SaaS and client-hosted environments. Performed log analysis, data validation, and workflow tracing to isolate and resolve high-priority incidents within SLA. Collaborated with development teams to enhance product integrations and improve reporting automation accuracy by 30%.