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I’m Hazel, a creative problem-solver who enjoys helping people and smoothing out processes wherever I work. I’ve built my experience across customer support and cross-department coordination—always with a focus on clear communication and efficient outcomes. Before moving fully into customer resolutions work, I gained strong decision-making and calm, safety-first communication skills as a 911 call-taker, including training and support for new team members. I also led day-to-day operations in retail and a zoo gift shop environment, coaching teams during busy seasons and keeping things running smoothly end to end.…I’m Hazel, a creative problem-solver who enjoys helping people and smoothing out processes wherever I work. I’ve built my experience across customer support and cross-department coordination—always with a focus on clear communication and efficient outcomes. Before moving fully into customer resolutions work, I gained strong decision-making and calm, safety-first communication skills as a 911 call-taker, including training and support for new team members. I also led day-to-day operations in retail and a zoo gift shop environment, coaching teams during busy seasons and keeping things running smoothly end to end.

Hazel Stjernelys

Artist, Illustrator, Creative Strategist

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I’m Hazel, a creative problem-solver who enjoys helping people and smoothing out processes wherever I work. I’ve built my experience across customer support and cross-department coordination—always with a focus on clear communication and efficient outcomes. Before moving fully into customer resolutions work, I gained strong decision-making and calm, safety-first communication skills as a 911 call-taker, including training and support for new team members. I also led day-to-day operations in retail and a zoo gift shop environment, coaching teams during busy seasons and keeping things running smoothly end to end.…I’m Hazel, a creative problem-solver who enjoys helping people and smoothing out processes wherever I work. I’ve built my experience across customer support and cross-department coordination—always with a focus on clear communication and efficient outcomes. Before moving fully into customer resolutions work, I gained strong decision-making and calm, safety-first communication skills as a 911 call-taker, including training and support for new team members. I also led day-to-day operations in retail and a zoo gift shop environment, coaching teams during busy seasons and keeping things running smoothly end to end.

Available to hire

I’m Hazel, a creative problem-solver who enjoys helping people and smoothing out processes wherever I work. I’ve built my experience across customer support and cross-department coordination—always with a focus on clear communication and efficient outcomes.

Before moving fully into customer resolutions work, I gained strong decision-making and calm, safety-first communication skills as a 911 call-taker, including training and support for new team members. I also led day-to-day operations in retail and a zoo gift shop environment, coaching teams during busy seasons and keeping things running smoothly end to end.

Skills

Leadership

Fashion Illustration

Adobe Lightroom

Watercolour Illustration

Procreate

Experience Level

Leadership

Expert

Fashion Illustration

Intermediate

Adobe Lightroom

Beginner

Watercolour Illustration

Beginner

Procreate

Beginner

Branding

Beginner

Language

English

Fluent

French

Intermediate

Work Experience

Customer Resolutions Specialist at IKEA

May 1, 2025 - Present

Resolve customer issues after point of sale, including delivery and pickup scheduling. Handle warranty issues and requests for spare parts. Communicate customer needs with neighboring departments to support smooth processes and merchandise transfers. Opened additional communication channels between departments, improving relations and operations within a week of use. Shifted workspaces to improve efficiency.

Customer Experience - Returns at IKEA

March 1, 2024 - May 1, 2025

Provided an efficient returns experience to ensure positive customer outcomes. Implemented an additional tracking tool for spare hardware kept on hand for customers. The tool identified 7 discrepancies within the first few months and continues to help prevent human error.

Recovery Coworker at IKEA

December 1, 2022 - March 1, 2024

Contributed to quality control by following safety standards and reporting customer concerns. Helped prevent unnecessary waste by optimizing IKEA recovery standards.

911 Call-taker at Salt Lake Valley Emergency Communications Center

December 1, 2019 - August 1, 2022

Ensured safety for both callers and responders by asking pertinent safety questions and actively updating call logs while working in a blind environment. Built confidence in new team members through practice scenarios and constructive feedback. Empowered new call-takers to make decisions that led to better outcomes.

Team Lead & Supervisor at Utah’s Hogle Zoo – Gift Shop

April 1, 2015 - December 1, 2019

Oversaw daily operations, including opening and closing satellite stores, while supporting good sales conversion rates and low labor costs. Coached cashier teams through busy summer seasons and helped them develop tools to create memorable experiences for zoo guests.

Assistant to Assistant Manager at ScholarWear, LLC

June 30, 2012 - June 30, 2014

Oversaw daily and weekly operations including sales, shipping online orders, running cash deposits, inventory upkeep, and creating shift schedules. Made physical adjustments to more than 200 pieces of inventory to convert non-selling items into sellable merchandise.