Technical Writer at Veracity Engineering

Edits and rewrites procedures, including software updates, maintenance, and hardware documentation. Takes notes and minutes on meetings related to ongoing documentation projects. Provides redlines on documents for the Branch. Performs in-person support activities for the N-VIT computer lab. Edits official correspondence, including messages to vendors.

Documentation Specialist at STS/En Route Computer

Coordinated System Support Directives (SSDs) for En Route & Oceanic NAS systems; provided complete NAS system documentation from concept and design to development, final review, and release. Ensured FAA style guidelines and collaborated with subject matter experts and engineers to translate complex NAS information into plain language. Edited security authorization documents and diagrams; maintained templates; tracked NAS Cyber Operations responses.

Technical Editor at Hi-Tec Systems

Maintained technical manuals and handbooks for STARS; oversaw the conversion of the STARS IETM into the STARS IETP. Developed business rules and guidance documents for the conversion of NAS manuals into the S1000D specification. Rewrote and verified procedures; working knowledge of XML editing and Arbortext.

Associate Technical Editor at First American Systems and Services

Edited and published NextGen technical reports; monitored the status of assigned documents using SharePoint; met with authors and managers to review questions and corrections; QA reviews prior to final publication; collaborated with co-workers to resolve editorial issues.

Social Media Intern at Spencer Gifts/Spirit Halloween

Wrote and edited copy for contest pages, rules, and legal text. Responded to user questions and comments; researched and presented progress on social media opportunities; tracked daily Facebook usage; supervised contest winners and prize shipping.