Sean Tever Heen

Led end-to-end UX/UI design for a healthcare SaaS platform, translating clinical and business requirements into user-centered workflows, wireframes, and high-fidelity Figma prototypes across web and mobile. Drove iterative, data-informed design execution that improved booking conversion by 25%. Built and maintained a scalable 40+ component design system with WCAG 2.1 compliance, partnering with engineers and product managers to ensure accurate implementation and consistent experiences across digital touchpoints.

Delivered end-to-end UX/UI design for a healthcare SaaS platform, creating responsive user wireframes and high-conversion experiences. Developed and maintained a scalable 40+ component design system with WCA G 2.1-compliant UI patterns, ensuring accessibility and consistency across web and mobile. Conducted user research and usability testing using Amplitude and Hotjar to synthesize qualitative and quantitative insights, informing prioritized design decisions that improved product KPIs. Collaborated with developers and product managers across the full agile lifecycle to ensure accurate technical implementation of design specifications.

Delivered consumer-facing UX/UI improvements for financial SaaS experiences across four product teams, creating wireframes, interaction flows, and high-fidelity Figma prototypes. Improved workflow efficiency, accessibility compliance, and conversion rates within two-week Agile sprint cycles. Applied qualitative and quantitative user research to redesign complex multi-step financial workflows, producing annotated developer handoff specs and WCAG 2.1 compliant interfaces to reduce drop-off and improve task completion across mobile and desktop.