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I'm Helena Martinez Alvarez, a London-based customer care professional with a background in holistic therapy and a track record across hospitality, UX/UI design, and communications. I enjoy turning complex needs into clear, friendly solutions and continually expanding my skill set. I’m a motivated team player who is well-organized, adaptable, and committed to fairness and inclusion in every interaction. I love learning new skills and applying them to improve experiences for colleagues and clients alike.…I'm Helena Martinez Alvarez, a London-based customer care professional with a background in holistic therapy and a track record across hospitality, UX/UI design, and communications. I enjoy turning complex needs into clear, friendly solutions and continually expanding my skill set. I’m a motivated team player who is well-organized, adaptable, and committed to fairness and inclusion in every interaction. I love learning new skills and applying them to improve experiences for colleagues and clients alike.

Helena Martinez Alvarez

UX Designer, Web Designer, UI Designer, +2

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I'm Helena Martinez Alvarez, a London-based customer care professional with a background in holistic therapy and a track record across hospitality, UX/UI design, and communications. I enjoy turning complex needs into clear, friendly solutions and continually expanding my skill set. I’m a motivated team player who is well-organized, adaptable, and committed to fairness and inclusion in every interaction. I love learning new skills and applying them to improve experiences for colleagues and clients alike.…I'm Helena Martinez Alvarez, a London-based customer care professional with a background in holistic therapy and a track record across hospitality, UX/UI design, and communications. I enjoy turning complex needs into clear, friendly solutions and continually expanding my skill set. I’m a motivated team player who is well-organized, adaptable, and committed to fairness and inclusion in every interaction. I love learning new skills and applying them to improve experiences for colleagues and clients alike.

Available to hire

I’m Helena Martinez Alvarez, a London-based customer care professional with a background in holistic therapy and a track record across hospitality, UX/UI design, and communications. I enjoy turning complex needs into clear, friendly solutions and continually expanding my skill set.

I’m a motivated team player who is well-organized, adaptable, and committed to fairness and inclusion in every interaction. I love learning new skills and applying them to improve experiences for colleagues and clients alike.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Spanish; Castilian

Fluent

Galician

Fluent

Portuguese

Advanced

Italian

Intermediate

Work Experience

Holistic Therapist / Customer Care at Kama Ayurveda at Puig

October 1, 2023 - Present

Provide personalized consultations with a strong focus on customer experience. Manage bookings, stock, and client records using digital systems. Build trusted relationships through clear communication and aftercare support.

Holistic Therapist at Four Seasons Hotel

June 1, 2023 - September 30, 2023

Delivered high-quality customer service in a luxurious environment. Conducted client consultations and tailored services to individual needs.

Volunteer – Customer Support at St. Joseph’s Hospice

May 1, 2021 - Present

Support fundraising events and client-facing services. Provide empathetic, respectful support in sensitive situations.

Shop Assistant / Head Waitress at Ottolenghi

June 1, 2018 - June 30, 2023

Handled customer inquiries, orders, and issue resolution. Managed stock, orders, and opening/closing procedures.

Deputy Manager at Hackney Council

January 1, 2021 - May 31, 2021

Supported service users and resolved queries efficiently. Trained and supported staff to maintain service standards.

Holistic Therapist at Kama Ayurveda at Puig

October 1, 2023 - Present

Tailored Ayurvedic treatments and consultations; booking system and stock management; customer care and CRM.

Holistic Massage Therapist at Four Seasons Hotel

June 1, 2023 - September 30, 2023

Holistic massages including aromatherapy and Indian head massage; personalised consultations and customer care.

Volunteer - Holistic Therapist at St. Joseph's Hospice

May 1, 2021 - Present

Volunteer providing holistic treatments and fundraising support; involvement in events.

Holistic Massage Therapist and Shop Assistant at Neal’s Yard Remedies

August 1, 2021 - January 31, 2023

Delivered holistic massages and aromatherapy consultations; provided customer care; assisted in shop operations.

Shop Manager / Front of House at Ottolenghi

June 1, 2018 - June 30, 2023

Managed shop orders and monthly stock takes; addressed customer queries; performed opening and closing duties.

Restaurant Supervisor at Pique-Nique

May 1, 2017 - May 31, 2018

Greeted customers, organized bookings and supported events; trained and inspired staff.

Restaurant Supervisor at Jose Pizarro

November 1, 2015 - October 31, 2016

Supported bookings and events; led team with customer service focus.

PR & Communications Assistant at Fundación Ramón Areces

April 1, 2008 - December 31, 2010

Handled inquiries, complaints, billing and payments; developed PR campaigns using social media; maintained documentation.

Radio Producer Assistant at Radio Marca - Grupo Recoletos

April 1, 2008 - December 31, 2010

Produced and edited content for radio programs; managed media documentation and record-keeping.