Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hi, I'm Hira Hassan—a friendly, detail-oriented professional with experience in customer service, IT support, and administration across technology, banking, and healthcare environments. I excel at managing customer inquiries, resolving technical issues, and maintaining accurate records through CRM and helpdesk systems. I thrive in fast-paced environments, bringing empathy, clear communication, and a collaborative mindset to drive continuous improvement and exceptional user experiences in software and technology settings.…Hi, I'm Hira Hassan—a friendly, detail-oriented professional with experience in customer service, IT support, and administration across technology, banking, and healthcare environments. I excel at managing customer inquiries, resolving technical issues, and maintaining accurate records through CRM and helpdesk systems. I thrive in fast-paced environments, bringing empathy, clear communication, and a collaborative mindset to drive continuous improvement and exceptional user experiences in software and technology settings.

Hira Hassan

Illustrator, Designer, Graphic Designer, +2





Hi, I'm Hira Hassan—a friendly, detail-oriented professional with experience in customer service, IT support, and administration across technology, banking, and healthcare environments. I excel at managing customer inquiries, resolving technical issues, and maintaining accurate records through CRM and helpdesk systems. I thrive in fast-paced environments, bringing empathy, clear communication, and a collaborative mindset to drive continuous improvement and exceptional user experiences in software and technology settings.…Hi, I'm Hira Hassan—a friendly, detail-oriented professional with experience in customer service, IT support, and administration across technology, banking, and healthcare environments. I excel at managing customer inquiries, resolving technical issues, and maintaining accurate records through CRM and helpdesk systems. I thrive in fast-paced environments, bringing empathy, clear communication, and a collaborative mindset to drive continuous improvement and exceptional user experiences in software and technology settings.

Available to hire

Hi, I’m Hira Hassan—a friendly, detail-oriented professional with experience in customer service, IT support, and administration across technology, banking, and healthcare environments. I excel at managing customer inquiries, resolving technical issues, and maintaining accurate records through CRM and helpdesk systems.

I thrive in fast-paced environments, bringing empathy, clear communication, and a collaborative mindset to drive continuous improvement and exceptional user experiences in software and technology settings.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Freelance Illustrator at Self-Employed / @illustrations_by_hira

January 1, 2023 - Present

Created bespoke illustrations for clients, including fashion looks, wedding-themed portraits, and lifestyle artworks. Designed digital artworks used for social media campaigns, e-invites, and personal commissions. Collaborated with clients to interpret briefs and deliver creative concepts aligned with their vision. Adapted artworks for various platforms (Instagram, Canva templates, digital prints). Managed all aspects of the creative process—from concept sketching to final digital delivery. Grew page organically, building an engaged audience that appreciates aesthetic and emotional visuals.

Freelance Illustrator at Self-Employed / @illustrations_by_hira

January 1, 2023 - Present

Created bespoke illustrations for clients, including fashion looks, wedding-themed portraits, and lifestyle artworks. Designed digital artworks used for social media campaigns, e-invites, and personal commissions. Collaborated with clients to interpret briefs and deliver creative concepts aligned with their vision. Adapted artworks for various platforms (Instagram, Canva templates, digital prints). Managed all aspects of the creative process — from concept sketching to final digital delivery. Grew page organically, building an engaged audience that appreciates aesthetic and emotional visuals.

Customer Service Representative at Commonwealth Bank

January 1, 2025 - October 28, 2025

Handled customer enquiries via phone and email, maintaining professionalism and empathy under pressure. Guided clients through digital banking platforms and assisted in troubleshooting account access issues. Accurately documented customer interactions to inform service improvement and compliance. Recognised for reliable, friendly communication and consistent customer satisfaction.

Service Desk Officer at Fujitsu

August 1, 2023 - August 1, 2023

Delivered Level 1 IT support, managing 30–40 daily service tickets through ServiceNow. Resolved user issues remotely, escalating complex cases as required. Maintained documentation and communicated updates clearly to ensure user confidence. Collaborated with internal teams to improve service processes and knowledge base content.

ICT Support Analyst at Western Health

January 1, 2023 - January 1, 2023

Provided IT assistance to staff across multiple departments, resolving technical queries and software issues. Managed user accounts and supported Microsoft 365 environments. Developed strong communication skills through guiding users with varying technical backgrounds.