Available to hire
I am a result-driven professional with extensive experience in HR management, administrative support, and project coordination. I also specialize in B2B copywriting, social media management, and email marketing, having successfully leveraged platforms like Klaviyo, ClickUp, and Shopify to streamline operations and achieve impactful results. I am passionate about enhancing processes and elevating customer service standards.
I am eager to bring my expertise to your organization and contribute as a dedicated team member. I enjoy working collaboratively, driving project success, and utilizing my skills in digital marketing and HR to foster productive, client-focused environments.
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
Language
English
Fluent
Work Experience
Project Manager/Customer Service Representative at Advice Confirms
January 1, 2024 - September 1, 2024Managed project timelines and deliverables, ensuring exceptional customer satisfaction through effective communication and support. Led the development and execution of the company’s social media strategy, driving increased engagement and follower growth. Oversaw content creation and scheduling, aligning with brand voice to enhance recognition and consistency. Coordinated cross-functional teams to meet campaign deadlines, achieving a flawless on-time delivery record. Used tools like Monday.com, Asana, and Slack to boost team efficiency and project completion rates. Managed customer support through Shopify and Zendesk, reducing response times and improving satisfaction. Implemented data-driven social media strategies, increasing conversion rates, ROI, and user engagement.
HR Manager at Dash Writers
July 1, 2023 - December 31, 2023Spearheaded recruitment processes, successfully hiring over 100 employees across multiple departments. Streamlined full-cycle hiring, reducing time-to-hire through an optimized interview and selection process. Developed strategic recruitment initiatives, improving hire quality and decreasing employee turnover. Partnered with department heads to address staffing needs, ensuring workforce alignment with business goals. Enhanced candidate experience, increasing offer acceptance rates through improved communication and scheduling. Led diversity hiring initiatives, boosting representation and implemented HR software to automate recruitment, reducing administrative overhead.
Social Media Manager at Client (Confidential)
January 1, 2023 - June 30, 2023Developed and executed targeted social media strategies to enhance brand visibility, resulting in increased engagement and follower growth across multiple platforms. Managed and curated content calendars, ensuring consistent brand messaging and improved post performance. Analyzed performance metrics and optimized campaigns, leading to higher audience interaction and improved campaign results. Led paid social media campaigns, effectively optimizing ad spend to drive lead conversions and boost ROI. Collaborated with cross-functional teams to create visually compelling campaigns, increasing website traffic from social media channels. Engaged with followers, responding to inquiries and comments to enhance customer satisfaction and foster loyalty across all platforms.
Data Entry Analyst/HR Assistant at Global Company
April 1, 2022 - April 1, 2023Efficiently managed large datasets, ensuring accuracy and enhancing data entry processes, which increased team productivity and reduced errors. Played a key role in recruitment, successfully hiring over 50 qualified candidates, reducing time-to-hire, and optimizing HR workflows. Provided executive support to the CEO, streamlining administrative tasks, coordinating staff meetings, and managing client communications to enhance time efficiency. Developed and implemented employee onboarding materials, improving new hire integration and reducing onboarding time. Conducted regular audits of HR files, ensuring compliance with regulations, improving data integrity, and expediting HR-related processes.
Administrative Assistant/Project Manager at Freelance/Various Clients
January 1, 2021 - February 1, 2023Efficiently coordinated client scheduling, managing 50+ weekly appointments, enhancing time management and operational workflow. Optimized data management systems, significantly improving accuracy and retrieval speed. Strengthened client communication, promptly resolving inquiries to increase client satisfaction and retention. Created and maintained detailed reports and project documentation, supporting better decision-making and ensuring timely project updates.
Proofreader/Virtual Assistant at Scale AI
January 1, 2022 - December 31, 2022Proofread and edited over 500 documents, ensuring 100% accuracy and enhancing overall clarity, which significantly reduced errors. Managed virtual administrative tasks, including scheduling, emails, and data entry, to optimize operational efficiency. Implemented a document review system that reduced turnaround time and streamlined proofreading processes. Organized and coordinated virtual meetings, improving team productivity and ensuring timely task completion. Developed a task tracking system, boosting administrative efficiency and expediting project completion within deadlines.
Copywriter/Content Writer at BUILT
August 1, 2022 - December 31, 2022Created engaging B2B content and blogs, such as “What is Part L, and What Does It Mean?”, driving brand visibility and boosting web traffic. Developed persuasive marketing copy that increased lead generation and improved conversion rates. Optimized content for SEO, resulting in higher search engine rankings and increased organic traffic. Managed content calendars to ensure timely delivery of high-quality materials, supporting successful marketing campaigns. Collaborated with cross-functional teams to align content with brand messaging, enhancing consistency and brand impact across platforms.
Email Marketing Manager/Customer Support Representative at E2 Agency (Confidential)
January 1, 2021 - August 1, 2021Spearheaded email marketing campaigns using Klaviyo, achieving higher open rates and driving increased conversions. Enhanced email campaign performance by optimizing scheduling, reporting, and delivery timing for maximum impact. Maintained and updated Shopify accounts and ClickUp project management systems, ensuring data accuracy and efficient project tracking. Provided exceptional customer support via Zendesk, improving resolution times and boosting overall customer satisfaction. Developed and implemented new email marketing strategies, driving subscriber engagement and revenue growth.
Administrator at Shaheen Traders
January 1, 2018 - December 31, 2021Streamlined administrative workflows, including scheduling and communications, resulting in improved productivity and operational effectiveness. Led a successful recruitment initiative that reduced average time-to-hire and significantly enhanced team performance. Partnered with diverse teams to optimize operations, resulting in increased customer satisfaction and positive feedback. Developed a strategic customer engagement plan that boosted client retention rates and supported sustained business growth. Executed cost-saving initiatives through vendor contract negotiations and drove sales growth via targeted marketing campaigns, leading to increased revenue.
Project Manager/Customer Service Representative at Advice Confirms
January 1, 2024 - September 30, 2024Managed project timelines and deliverables, ensuring exceptional customer satisfaction through effective communication and support. Led the development and execution of the company’s social media strategy, driving increased engagement and follower growth. Oversaw content creation and scheduling aligned with brand voice. Coordinated cross-functional teams to meet campaign deadlines with a flawless on-time delivery record. Utilized Monday.com, Asana, and Slack to boost efficiency. Managed customer support through Shopify and Zendesk, reducing response times and improving satisfaction. Implemented data-driven social media strategies that increased conversion rates, ROI, and user engagement.
HR Manager at Dash Writers
July 1, 2023 - December 31, 2023Spearheaded recruitment processes, hiring over 100 employees across multiple departments. Streamlined full-cycle hiring reducing time-to-hire via optimized interview and selection processes. Developed strategic recruitment initiatives improving hire quality and decreasing turnover. Collaborated with department heads to ensure workforce alignment with business goals. Enhanced candidate experience, increasing offer acceptance rates. Led diversity hiring initiatives, boosting representation. Implemented HR software automating recruitment tasks to reduce administrative overhead.
Social Media Manager at Client (Confidential)
January 1, 2023 - June 30, 2023Developed and executed targeted social media strategies to enhance brand visibility, resulting in increased engagement and follower growth. Managed content calendars ensuring consistent brand messaging and improved post performance. Analyzed performance metrics and optimized campaigns to improve audience interaction and campaign results. Led paid social media campaigns optimizing ad spend to drive lead conversions and boost ROI. Collaborated with teams to create visually compelling campaigns increasing website traffic from social channels. Engaged with followers to enhance customer satisfaction and foster loyalty.
Data Entry Analyst/HR Assistant at Global Company
April 1, 2022 - April 30, 2023Managed large datasets ensuring accuracy, enhancing data entry processes increasing team productivity and reducing errors. Played a key role in recruitment hiring over 50 qualified candidates, reducing time-to-hire and optimizing workflows. Provided executive support to CEO by streamlining administrative tasks, coordinating staff meetings, and managing communications. Developed employee onboarding materials improving new hire integration and reducing time. Conducted regular HR audits ensuring compliance and improving data integrity.
Administrative Assistant/Project Manager at Freelance/Various Clients
January 1, 2021 - February 28, 2023Coordinated client scheduling managing over 50 appointments weekly to enhance operational workflow. Optimized data management systems improving accuracy and retrieval speed. Strengthened client communication resolving inquiries promptly increasing client satisfaction. Created/maintained detailed reports and project documentation supporting decision-making and project updates.
Proofreader/Virtual Assistant at Scale AI
January 1, 2022 - December 31, 2022Proofread and edited over 500 documents ensuring accuracy and clarity, significantly reducing errors. Managed virtual administrative tasks including scheduling, emails, and data entry to optimize efficiency. Implemented document review system reducing turnaround time. Coordinated virtual meetings improving team productivity. Developed task tracking system boosting administrative efficiency expediting project completion.
Copywriter/Content Writer at BUILT
August 1, 2022 - December 31, 2022Created engaging B2B content and blogs driving brand visibility and web traffic. Developed persuasive marketing copy improving lead generation and conversion rates. Optimized content for SEO increasing search rankings and organic traffic. Managed content calendars ensuring timely delivery of quality materials. Collaborated with teams to align content with brand messaging enhancing consistency and impact.
Email Marketing Manager/Customer Support Representative at E2 Agency (Confidential)
January 1, 2021 - August 31, 2021Led email marketing campaigns using Klaviyo achieving higher open rates and conversions. Optimized scheduling, reporting, and delivery timings improving campaign performance. Maintained Shopify accounts and ClickUp project management systems ensuring data accuracy and efficient tracking. Provided exceptional customer support via Zendesk improving resolution times and satisfaction. Developed new marketing strategies driving subscriber engagement and revenue growth.
Administrator at Shaheen Traders
January 1, 2018 - December 31, 2021Streamlined administrative workflows including scheduling and communications improving productivity. Led recruitment reducing time-to-hire and enhancing team performance. Partnered with diverse teams to optimize operations increasing customer satisfaction. Developed customer engagement plan boosting client retention. Executed cost-saving initiatives through vendor negotiations and drove sales growth via targeted marketing campaigns.
Education
Bachelor’s at Bachelor of Science
January 1, 2012 - December 31, 2012Qualifications
Bachelor of Science
January 1, 2012 - December 31, 2012Industry Experience
Professional Services, Media & Entertainment, Retail, Software & Internet, Other
Experience Level
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Beginner
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