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Hi, I'm Heather McLurkin-Hopp—a highly driven retail professional with years of experience in customer service, front-end operations, reception, and merchandising. I enjoy helping customers find the right products, delivering personalized beauty consultations, and creating engaging displays that invite shoppers in. In every role, I focus on delivering exceptional service, strengthening product knowledge, and collaborating with teams to meet store goals. I'm detail-oriented, eager to learn, and thrive in fast-paced environments. I value teamwork, adhering to merchandising standards, and using my experience to upsell and enhance the client experience while supporting daily store operations.…Hi, I'm Heather McLurkin-Hopp—a highly driven retail professional with years of experience in customer service, front-end operations, reception, and merchandising. I enjoy helping customers find the right products, delivering personalized beauty consultations, and creating engaging displays that invite shoppers in. In every role, I focus on delivering exceptional service, strengthening product knowledge, and collaborating with teams to meet store goals. I'm detail-oriented, eager to learn, and thrive in fast-paced environments. I value teamwork, adhering to merchandising standards, and using my experience to upsell and enhance the client experience while supporting daily store operations.

Heather McLurkin-Hopp

Merchandiser, Designer, Graphic Designer, +3

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Hi, I'm Heather McLurkin-Hopp—a highly driven retail professional with years of experience in customer service, front-end operations, reception, and merchandising. I enjoy helping customers find the right products, delivering personalized beauty consultations, and creating engaging displays that invite shoppers in. In every role, I focus on delivering exceptional service, strengthening product knowledge, and collaborating with teams to meet store goals. I'm detail-oriented, eager to learn, and thrive in fast-paced environments. I value teamwork, adhering to merchandising standards, and using my experience to upsell and enhance the client experience while supporting daily store operations.…Hi, I'm Heather McLurkin-Hopp—a highly driven retail professional with years of experience in customer service, front-end operations, reception, and merchandising. I enjoy helping customers find the right products, delivering personalized beauty consultations, and creating engaging displays that invite shoppers in. In every role, I focus on delivering exceptional service, strengthening product knowledge, and collaborating with teams to meet store goals. I'm detail-oriented, eager to learn, and thrive in fast-paced environments. I value teamwork, adhering to merchandising standards, and using my experience to upsell and enhance the client experience while supporting daily store operations.

Available to hire

Hi, I’m Heather McLurkin-Hopp—a highly driven retail professional with years of experience in customer service, front-end operations, reception, and merchandising. I enjoy helping customers find the right products, delivering personalized beauty consultations, and creating engaging displays that invite shoppers in. In every role, I focus on delivering exceptional service, strengthening product knowledge, and collaborating with teams to meet store goals.
I’m detail-oriented, eager to learn, and thrive in fast-paced environments. I value teamwork, adhering to merchandising standards, and using my experience to upsell and enhance the client experience while supporting daily store operations.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Beginner

Work Experience

Beauty Advisor at Ulta

January 1, 2025 - Present

Customer-focused retail professional providing personalized beauty consultations, product recommendations, and shade matching to drive sales and enhance client experience. Skilled in makeup application, skincare knowledge, upselling, maintaining visual merchandising standards, and supporting daily store operations in a fast-paced environment.

Merchandising Service Associate at Lowe's

January 1, 2021 - January 1, 2022

Works with merchandising service team and manager to complete projects, communicating project priorities, schedule, and project needs. Engages with vendors to provide direction and execute merchandising resets with accuracy. Engages with customers when the opportunity arises to assist in selecting, demonstrating, and locating merchandise.

Sales Associate at Pier 1 Imports

January 1, 2017 - January 1, 2018

Opening and closing the store and cash registers. Maintaining the front desk and using POS system to track orders and help customers complete purchases. Assisting in the ordering of high-end furniture. Performing customer service duties and taking phone calls. Organizing store merchandise according to corporate standards. Informing customers of the merits of store credit and knowledge of the programs. Preparing merchandise after hours for store events and servicing displays.

Sales Associate at Finish Line

January 1, 2014 - January 1, 2015

Assisted customers with purchases and products. Organized stockroom and sales floor, as well as putting together displays according to planogram. Operating the POS system to close out purchases. Writing schedules. Taking regular inventory checks and sorting new merchandise.

Holiday/Temp Support at Macy’s Inc.

January 1, 2013 - January 1, 2014

Interacted with customers on the sales floor to find items. Organized sales floor, fitting rooms, and restocked displays according to company plans.

Customer Service/ Cashier at Latino Business Expo

January 1, 2010 - January 1, 2012

Collected tickets and money from guests entering the exposition, as well as guided representatives to their booths on the expo floor. Answered inquiries from patrons and representatives.