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Having operated a modest personal business, I have gained strong multi-tasking, organizational, and customer service skills from over six years of experience. I'm eager to apply my communication abilities and customer service expertise in a role that helps streamline operations, grow online presence, and deliver excellent service to customers.…

Mary Hope Latoza

Social Media Manager, Brand Strategist, Content Creator, +2

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Having operated a modest personal business, I have gained strong multi-tasking, organizational, and customer service skills from over six years of experience. I'm eager to apply my communication abilities and customer service expertise in a role that helps streamline operations, grow online presence, and deliver excellent service to customers.…

Available to hire

Having operated a modest personal business, I have gained strong multi-tasking, organizational, and customer service skills from over six years of experience.

I’m eager to apply my communication abilities and customer service expertise in a role that helps streamline operations, grow online presence, and deliver excellent service to customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Owner / Ownership & Operations at Campo Talabahan

September 1, 2020 - July 1, 2021

Established and ran Campo Talabahan, managing day-to-day activities, team staffing, and financial outcomes. Implemented strategic pricing, promotional activities, and menu enhancements. Guided and trained staff to provide exceptional customer service in a fast-paced setting. Formulated and carried out social media plans across Facebook, Instagram, and TikTok to advertise the restaurant. Produced captivating food-related content that elevated online presence and attracted more customers.

Chat Support Representative

September 1, 2020 - July 1, 2021

Customer service through live chat and emails regarding online merchandise, orders, and product questions. Accurate documentation of customer interactions and information. Ensured prompt and applicable solutions or suggestions to customer queries.

Freelance Artist

January 1, 2016 - December 31, 2019

Performs radio and television broadcasts, as well as producing content for both domestic and foreign markets. Delivers timely news and information, and creates content for broadcast.