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Hi! I'm a UX Designer with a background in SaaS, healthcare, and civic tech. I specialize in leading user research, prototyping, and design strategy for digital products that really solve user problems. My background in spatial and service design helps me bring a systems-level view to user experience, crafting solutions that are scalable, inclusive, and grounded in how people behave in real life. I love collaborating across teams — working closely with developers, strategists, and domain experts to create cohesive, human-centered product experiences. Whether designing user journeys or building design systems, I focus on the mission and values behind each project to make a meaningful impact.…Hi! I'm a UX Designer with a background in SaaS, healthcare, and civic tech. I specialize in leading user research, prototyping, and design strategy for digital products that really solve user problems. My background in spatial and service design helps me bring a systems-level view to user experience, crafting solutions that are scalable, inclusive, and grounded in how people behave in real life. I love collaborating across teams — working closely with developers, strategists, and domain experts to create cohesive, human-centered product experiences. Whether designing user journeys or building design systems, I focus on the mission and values behind each project to make a meaningful impact.

Hourieh Qodratnama

UX Designer, UI Designer, Product Designer, +1

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Hi! I'm a UX Designer with a background in SaaS, healthcare, and civic tech. I specialize in leading user research, prototyping, and design strategy for digital products that really solve user problems. My background in spatial and service design helps me bring a systems-level view to user experience, crafting solutions that are scalable, inclusive, and grounded in how people behave in real life. I love collaborating across teams — working closely with developers, strategists, and domain experts to create cohesive, human-centered product experiences. Whether designing user journeys or building design systems, I focus on the mission and values behind each project to make a meaningful impact.…Hi! I'm a UX Designer with a background in SaaS, healthcare, and civic tech. I specialize in leading user research, prototyping, and design strategy for digital products that really solve user problems. My background in spatial and service design helps me bring a systems-level view to user experience, crafting solutions that are scalable, inclusive, and grounded in how people behave in real life. I love collaborating across teams — working closely with developers, strategists, and domain experts to create cohesive, human-centered product experiences. Whether designing user journeys or building design systems, I focus on the mission and values behind each project to make a meaningful impact.

Available to hire

Hi! I’m a UX Designer with a background in SaaS, healthcare, and civic tech. I specialize in leading user research, prototyping, and design strategy for digital products that really solve user problems. My background in spatial and service design helps me bring a systems-level view to user experience, crafting solutions that are scalable, inclusive, and grounded in how people behave in real life.

I love collaborating across teams — working closely with developers, strategists, and domain experts to create cohesive, human-centered product experiences. Whether designing user journeys or building design systems, I focus on the mission and values behind each project to make a meaningful impact.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Dutch

Beginner

Italian

Fluent

Persian

Fluent

Work Experience

UX Designer at Viable Community

November 1, 2024 - Present

Conduct user and stakeholder research across Viable’s three core services—Webpage, Marketplace, and Platform—to identify needs, pain points, and opportunities for service improvement. Design user journeys and service blueprints to ensure alignment between digital touchpoints and Viable’s mission of regeneration and community empowerment. Lead the UX/UI design of the Marketplace, translating research insights into intuitive user flows, wireframes, and interface components. Collaborate closely with developers, strategists, and domain experts to deliver a cohesive, human-centered service experience across all digital products.

Service Design & Researcher at iHealth and Wellness Foundation

September 30, 2024 - July 17, 2025

Conducted participatory research to uncover unmet user needs in a healthcare SaaS platform. Co-created a service vision and prioritized features for a new in-app engagement layer. Designed journey maps and low-fidelity prototypes to support cross-channel service flows. Facilitated service testing to validate concepts and inform iterative improvements. Prevented misaligned feature launch by surfacing real user needs; guided the team to develop a solution with clear market fit.

Consultant UX Designer at OLS GmbH

August 31, 2023 - July 17, 2025

Led UX/UI design for B2B biomedical SaaS platforms, from research to implementation. Built and maintained a scalable design system across multiple products. Conducted usability testing to refine workflows and reduce friction in device management interfaces. Ensured accessibility compliance and collaborated with cross-functional teams in agile environments. Achieved 90% CSAT and an SUS score of 84.5 (Excellent Usability) in the CASYvivo project.

Trainee UX Designer at Luxottica

September 30, 2021 - July 17, 2025

Supported UX design for Arnette’s mobile e-commerce platform, contributing to user research, wireframing, and usability testing. Analyzed behavior data (Google Analytics, Hotjar) to identify conversion drop-offs and friction in mobile flows. Designed and tested B2C features including Customization, Find Your Look, and Wishlist to improve product discovery and engagement, resulting in a 15–20% lift in mobile conversion and 10% faster user flow completion in usability testing.

Spatial Service Designer at StudioCR34

July 31, 2020 - July 17, 2025

Designed spaces by mapping user journeys and aligning spatial layouts with service touchpoints and flows. Applied service design methodologies to translate stakeholder needs into spatial strategies that enhanced both user experience and operational efficiency. Developed modular, adaptable environments supporting diverse service scenarios and optimized resource use. Collaborated with clients, engineers, and project teams to deliver spatial solutions that integrated physical experience with service delivery goals.

Education

B.Sc. at Università Politecnico di Milano

September 1, 2013 - September 30, 2017

M.Sc. at Università Politecnico di Milano

September 1, 2018 - April 30, 2021

B.Sc. at Payam Noor University

September 1, 2005 - September 30, 2010