Rouis Sy Houda

Language

Arabic
Fluent
French
Fluent
English
Intermediate

Work Experience

Webmaster at Creacom
January 1, 2023 - Present
Developed and maintained responsive, user-focused websites; ensured cross-platform compatibility; provided technical support; collaborated with marketing teams to support campaigns and newsletters; improved load times and deliverability.
Content Moderator / Customer Service Support at Majorel Marrakech
January 1, 2021 - January 1, 2023
Managed front-line customer support; moderated content; resolved client inquiries; ensured policy adherence and user experience; supported promotional campaigns and communications.
Web Integrator / Engineering at Inside Marrakech
January 1, 2018 - January 1, 2021
Developed and maintained responsive websites; provided technical support and troubleshooting; ensured client needs were met; contributed to multi-lingual, fast-paced projects.
Web Master at Creacom
January 1, 2023 - Present
Developed and maintained responsive, user-focused websites tailored to client needs. Provided technical support and troubleshooting for website issues, ensuring minimal downtime. Communicated directly with clients to resolve site-related problems, delivering professional, customer-oriented service. Ensured performance, usability, and cross-browser compatibility. Frontline customer support for content and inquiries; resolved issues with empathy and adherence to policies.
Content Moderator / Customer Service Support at Majorel
January 1, 2021 - January 1, 2023
Handled content moderation and customer service tasks, addressing user-reported content and inquiries. Maintained high-quality support, following company policies and delivering professional, user-focused service.
Web Integrator / Engineer at Engineering Inside
January 1, 2018 - January 1, 2021
Developed and maintained responsive, user-focused websites tailored to client needs. Provided technical support and troubleshooting for website issues, ensuring minimal downtime. Communicated directly with clients to resolve site-related problems, delivering professional, customer-oriented service. Ensured performance, usability, and cross-browser compatibility.

Education

Diploma in IT Development at ISGI Marrakech
January 1, 2016 - January 1, 2018
Bachelor's Degree – Application Design & Development Engineering at ENSET Settat University
January 1, 2022 - January 1, 2022
Diploma in IT Development at ISG Marrakech
January 1, 2016 - January 1, 2018
Bachelor's Degree – Application Design & Development Engineering at ISG Marrakech
January 11, 2030 - January 1, 2022

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Media & Entertainment, Education, Retail