Led UX research and systems design for a multi-role platform with 7 user types; produced 60+ pages of workflow documentation for scalable design; reduced onboarding delays by 25% with OCR-powered intake automation; reduced effort 40% via role-based dashboards and visualization patterns; lowered errors 30% with AI-enabled rules engine for admin console; scaled design system across 6+ products using ORCA + Figma libraries.

UX Designer at Elevance / Carelon Rx

January 1, 2023 - Present

Redesigned case review dashboard to streamline data and support scalable UI; cut redundant scanning by 30% with componentized layouts; boosted engineering velocity with modular UI + back-end alignment; improved accountability with audit trails + CSV exports; proposed predictive filters to anticipate errors and reduce rework.

Lead UX Designer at BioPlus Specialty Pharmacy

January 1, 2023 - Present

Created scalable design system foundations to unify UI across 6+ products; improved developer velocity; conducted UI audits and research analysis; built Figma component library + Storybook system; standardized data tables and layouts, reducing friction in pharma tools and improving usability; collaborated with 4+ designers and multiple product teams; established modular guidelines for navigation, dashboards, and detail views, ensuring scalability.

Senior Product Experience Designer at Elevance Health (Carelon Rx)

January 1, 2023 - Present

Designed complex pharma platforms by aligning UX strategy with business goals and building scalable systems.

Teaching Artist at Various Institutions

December 31, 2020 - September 15, 2025

Taught design fundamentals to 15–25 students, boosting project completion and confidence; developed accessible curriculum on creative thinking and design patterns; mentored students in usability testing and critique, raising project quality; integrated real-world case studies linking concepts to practical problems.