Available to hire
I am an AI Data Specialist with over three years of experience in LLM annotation and audio transcription. I thrive on managing large-scale AI training projects and enjoy collaborating with cross-functional teams to enhance dataset quality. My journey in the tech and customer service sectors provides me with a unique perspective on quality assurance and user needs, making me a versatile asset in any project.
Experience Level
Language
Arabic
Fluent
English
Advanced
Work Experience
AI Data Contributor at Outlier
February 1, 2026 - PresentLed transcription and translation tasks for Arabic/English audio datasets, ensuring phonetic accuracy and formatting consistency. Executed image and video annotation and provided QA feedback on linguistic anomalies.
Customer Service Representative & Subject Matter Expert (SME) at Walmart (via Transcom)
October 1, 2025 - February 1, 2026Handled high-volume calls, resolved client issues with a 100% resolution rate for high-priority cases, and conducted training sessions for staff to improve adherence to quality standards.
Disputes Specialist at Tabby
March 1, 2025 - September 1, 2025Managed the dispute resolution lifecycle, authored detailed decision memos, and delivered insights on dispute trends for policy adjustments and risk mitigation.
AI Data Contributor at Outlier
October 1, 2024 - February 1, 2026Transcribed and labeled Arabic and English audio, improved machine-generated outputs, and provided structured QA feedback across multiple active AI projects.
Payments Specialist at Tabby
March 1, 2024 - March 1, 2025Resolved customer complaints regarding refunds and bank transfers, ensuring compliance with Visa/Mastercard standards and analyzing failed transactions for actionable insights.
Customer Happiness Advisor at Tabby
September 1, 2023 - March 1, 2024Provided exceptional customer service across financial product inquiries, managed multiple tasks, and collaborated with team members to foster a positive customer experience.
Customer Service Representative — Ride Hailing at Teleperformance (Careem Account)
August 1, 2022 - August 1, 2023Efficiently resolved customer needs, promoted to Floor Walker for exceptional performance, and recognized as Quality Champion for exceeding KPIs.
Customer Service Representative — Food Delivery at Teleperformance (Careem Account)
April 1, 2022 - August 1, 2022Handled high-volume calls for Careem Food, ensuring optimal experiences for customers and partners.
Education
Bachelor of Arts at Cairo University, Faculty of Arts
October 1, 2020 - May 5, 2026Qualifications
Industry Experience
Computers & Electronics, Other
Experience Level
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