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I am a versatile IT professional and Marine Corps veteran with expertise in systems administration, network security, and cross-functional tech support. I thrive as a technical first responder, managing hardware/software lifecycles and user identity management in Azure Active Directory. I also excel at acting as a liaison between organizational leadership and external vendors to optimize system interfaces and ensure data integrity. I value confidentiality, ethical conduct, and strategic problem-solving to drive operational efficiency. I enjoy collaborating with colleagues and sharing knowledge to improve processes, and I bring a proactive, customer-focused mindset to every challenge.…I am a versatile IT professional and Marine Corps veteran with expertise in systems administration, network security, and cross-functional tech support. I thrive as a technical first responder, managing hardware/software lifecycles and user identity management in Azure Active Directory. I also excel at acting as a liaison between organizational leadership and external vendors to optimize system interfaces and ensure data integrity. I value confidentiality, ethical conduct, and strategic problem-solving to drive operational efficiency. I enjoy collaborating with colleagues and sharing knowledge to improve processes, and I bring a proactive, customer-focused mindset to every challenge.

Domenic DiSanto

Programmer, Web Developer, Data Scientist, +4

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I am a versatile IT professional and Marine Corps veteran with expertise in systems administration, network security, and cross-functional tech support. I thrive as a technical first responder, managing hardware/software lifecycles and user identity management in Azure Active Directory. I also excel at acting as a liaison between organizational leadership and external vendors to optimize system interfaces and ensure data integrity. I value confidentiality, ethical conduct, and strategic problem-solving to drive operational efficiency. I enjoy collaborating with colleagues and sharing knowledge to improve processes, and I bring a proactive, customer-focused mindset to every challenge.…I am a versatile IT professional and Marine Corps veteran with expertise in systems administration, network security, and cross-functional tech support. I thrive as a technical first responder, managing hardware/software lifecycles and user identity management in Azure Active Directory. I also excel at acting as a liaison between organizational leadership and external vendors to optimize system interfaces and ensure data integrity. I value confidentiality, ethical conduct, and strategic problem-solving to drive operational efficiency. I enjoy collaborating with colleagues and sharing knowledge to improve processes, and I bring a proactive, customer-focused mindset to every challenge.

Available to hire

I am a versatile IT professional and Marine Corps veteran with expertise in systems administration, network security, and cross-functional tech support. I thrive as a technical first responder, managing hardware/software lifecycles and user identity management in Azure Active Directory. I also excel at acting as a liaison between organizational leadership and external vendors to optimize system interfaces and ensure data integrity. I value confidentiality, ethical conduct, and strategic problem-solving to drive operational efficiency.

I enjoy collaborating with colleagues and sharing knowledge to improve processes, and I bring a proactive, customer-focused mindset to every challenge.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Work Experience

Field Service Agent (Externship) at Atrium Health Wake Forest Baptist

March 1, 2026 - April 1, 2026

Served as a technical first responder for a high-volume hospital, providing support for non-responsive devices and connectivity issues. Utilized ServiceNow to manage the full lifecycle of technical support tickets, consistently meeting SLA targets and resolution times in a high-volume environment. Coordinated concise technical documentation for tier 3 escalations and performed warm handoffs to ensure seamless resolution of complex incidents. Collaborated with computer and print manufacturers to troubleshoot hardware failures, providing diagnostic reports to expedite warranty claims. Maintained confidentiality while accessing and troubleshooting systems in a sensitive clinical environment. Educated end-users on correct hardware practices to reduce recurring support tickets and improve operational efficiency.

Pipe Fabricator at Environmental Air Systems

September 1, 2019 - March 1, 2020

Utilized skills to measure, level, and prepare pipes for welding. Part of a shop of 2,000 employees, trained and mastered a plasma cutting tool controlled by computer programming.

Rifleman at United States Marine Corps

July 1, 2015 - July 1, 2019

Demonstrated leadership and ethical conduct as a Rifleman, completing over 100 missions through disciplined teamwork and proactive problem-solving. Awarded ribbons for good conduct.