Available to hire
I am currently working to certify in Microsoft Power Platform and Azure services, focusing on creating automated solutions using the Microsoft platform. I enjoy building PowerApps, automating business processes with Power Automate, and leveraging AI models to improve user experiences.
With a background in IT support and system engineering, I bring extensive experience in SharePoint administration, Power Platform management, and cloud services. I am passionate about learning new technologies and helping teams increase efficiency through automation and innovative solutions.
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Spanish; Castilian
Beginner
Work Experience
Business Systems Cloud Engineer at Laika Movie Studios
December 31, 2024 - July 16, 2025Built Canvas and Model-driven PowerApps, created reports using Power BI, developed automated solutions for end users using Power Automate. Trained AI models to process invoices and conduct sentiment analysis. Created Virtual Agents with CoPilot and Power Pages Extranet for external users. Managed Robotic Process Automation (RPA), project management, PowerShell scripting, and SharePoint administration. Created connections to external software using RESTful API connectors, and worked with Azure Synapse SQL scripts, Azure Blob storage, and assisted with Python projects. Designed and implemented chatbots using CoPilot Studio.
Power Platform Developer at SkyPoint CSG
February 1, 2023 - July 16, 2025Gathered and assessed user needs, created deliverable project requirements. Developed PowerShell scripts in Azure runbooks, managed SharePoint Term Store and document repositories. Automated business processes using Power Automate and designed PowerApps user experiences based on user stories. Built PowerApps and managed bug reports and troubleshooting. Created wiki articles and how-to guides, and developed Power Virtual Agents for client user support.
Tier 1 Tech Support Temp at Aldrich Tech Advisors/Kelly Services
February 28, 2022 - July 16, 2025Provided technical support to Providence Hospitals, swapped out old PCs for new devices, initiated imaging on new devices using SCCM, offered networking support, and performed inventory management for devices.
IT Temp Technician at Banfield Pet Hospital/Modis.om
December 31, 2021 - July 16, 2025Patched outdated systems using SCCM, troubleshot update issues, created PowerShell scripts to automate update processes, and provided mobile device technical support.
President at Sync IT Online, LLC.
June 30, 2021 - July 16, 2025Worked as a subcontractor to larger MSPs to perform server upgrades, repairs, and infrastructure replacement. Provided remote technical support, set up and configured security devices including firewalls, routers, VPNs, and modems. Designed and built WordPress websites and customized them using HTML, CSS, and JavaScript. Managed and maintained hosted web servers and provided Intune support for clients.
SharePoint Collaboration Analyst at Columbia Distributing
February 28, 2021 - July 16, 2025Managed SharePoint administration and data migration using Sharegate and Microsoft tools. Managed Microsoft Teams chat platform and designed a ticketing solution using SharePoint and Power Automate. Created and managed PowerShell scripts, conducted user training, developed training guides, wiki articles, and screen recordings. Managed Nintex automations and forms, and administered conference room and presentation technology including Microsoft Teams and WebEx.
Desktop Support at Audio Precision
March 31, 2018 - July 16, 2025Managed Office 365 licensing and SharePoint storage, migrated on-premises Exchange server data to Office 365, troubleshot network and end-user devices, documented solutions, managed POTS telephone systems, printing services, physical servers, and conference room AV technology including microphones, projectors, screens, speaker equipment, and AV switchboards.
Helpdesk Technician at Pacific Bells
March 31, 2017 - July 16, 2025Managed Office 365 licensing and SharePoint storage, troubleshot end-user computers, tablets, and printers, purchased and imaged new PCs, managed a phone migration project, documented solutions, and traveled to remote onsite locations.
Information Technology Specialist at United States Army Reserve
November 30, 2018 - July 16, 2025Set up field hospital networking infrastructure including cabling and server systems. Provided onsite technical support for field hospitals, configured phone and satellite communication systems for secure and remote hospital setups. Maintained presentation equipment and technology in challenging environments.
Helpdesk Technician at ITX Corp
June 30, 2016 - July 16, 2025Managed Office 365 licensing and SharePoint sites, troubleshot end-user devices, purchased and imaged new PCs, managed phone migration projects, documented solutions, and traveled to remote onsite locations.
Product Advisor at Microsoft
July 31, 2015 - July 16, 2025Sold high-end Microsoft technologies including computers, software, and services. Conducted workshops on Microsoft Office, PC tune-ups, basic game programming, and Windows OS. Assisted with diagnosing and repairing computer issues and maintained presentation equipment for technology presentations and training.
Business Systems Cloud Engineer at Laika Movie Studios
December 31, 2024 - July 16, 2025Built Canvas and Model-driven PowerApps, created reports using Power BI, and automated solutions for end users with Power Automate. Trained AI models for invoice processing and sentiment analysis. Developed Virtual Agents using CoPilot, Power Pages Extranet for external access, and implemented Robotic Process Automation (RPA). Managed SharePoint and Power Platform environments, developed scripts in PowerShell, and worked on Azure Synapse, Blob storage, and Python projects. Designed and implemented chatbots using CoPilot Studio and handled external software connections via RESTful APIs.
Power Platform Developer at SkyPoint CSG
February 28, 2023 - July 16, 2025Gathered and assessed user needs to create deliverable requirements. Created PowerShell scripts in Azure runbooks and managed SharePoint Term Store and document repositories. Automated business processes using Power Automate and designed/build PowerApps based on user stories. Managed bug reports, troubleshooting, and created wiki articles and how-to guides. Developed Power Virtual Agents to assist users.
Tier 1 Tech Support Temp at Aldrich Tech Advisors/Kelly Services
February 28, 2022 - July 16, 2025Provided technical support to Providence Hospitals, replaced old PCs with new devices, initiated imaging using SCCM, supported networking, and managed inventory for devices.
IT Temp Technician at Banfield Pet Hospital/Modis.om
December 31, 2021 - July 16, 2025Patched outdated systems using SCCM, troubleshot update issues, created PowerShell scripts to automate update process, and provided mobile device technical support.
President at Sync IT Online, LLC.
June 30, 2021 - July 16, 2025Subcontracted to MSPs; performed server upgrades and repairs; provided remote technical support; configured security devices such as firewalls and VPNs; designed and built WordPress websites with HTML, CSS, and JavaScript customization; managed hosted web servers; and provided Intune support.
SharePoint Collaboration Analyst at Columbia Distributing
February 28, 2021 - July 16, 2025Administered SharePoint and managed data migration using Sharegate and Microsoft tools; managed Microsoft Teams environments and chat platforms; designed ticketing solutions using SharePoint and Power Automate; created and managed PowerShell scripts; conducted user training; and managed conference room audio-video technology.
Desktop Support at Audio Precision
March 31, 2018 - July 16, 2025Managed Office 365 licensing and SharePoint storage; migrated Exchange server data to Office 365; troubleshot networks and devices; documented solutions; managed printing services and physical servers; set up conference room audio-video technology using Skype for Business and WebEx.
Helpdesk Technician at Pacific Bells
March 31, 2017 - July 16, 2025Managed Office 365 licensing and SharePoint storage; troubleshot end user computers, tablets, and printers; purchased and imaged new PCs; managed phone migration projects; and performed onsite visits to remote locations.
Information Technology Specialist at United States Army Reserve
November 30, 2018 - July 16, 2025Set up field hospital networking infrastructure including cabling; configured server systems and software; provided onsite technical, phone, and satellite communications support for remote field hospitals; and maintained presentation equipment in remote settings.
Helpdesk Technician at ITX Corp
June 30, 2016 - July 16, 2025Managed Office 365 licensing and SharePoint sites; troubleshot end user devices; purchased and imaged new PCs; managed phone migration projects; and documented solutions with onsite travel.
Product Advisor at Microsoft
July 31, 2015 - July 16, 2025Sold Microsoft technologies including computers, software, and services; conducted workshops on Microsoft Office, basic game programming, and Windows OS; assisted with computer issue diagnostics and repairs; and maintained and presented Microsoft technology trainings.
Business Systems Cloud Engineer at Laika Movie Studios
December 31, 2024 - July 16, 2025Built Canvas and Model-driven PowerApps, created reports using Power BI, and developed automated solutions using Power Automate. Trained AI models for invoice processing and sentiment analysis, created Virtual Agents with CoPilot, and developed Power Pages Extranet for external users. Managed robotic process automation (RPA), project management, created connections to external software using RESTful API connectors, and wrote PowerShell scripts. Managed and administered SharePoint and Power Platform environments, developed Azure Synapse SQL scripts, and managed Azure Blob storage and tables. Assisted with Python coding projects and designed chatbots using CoPilot Studio.
Power Platform Developer at SkyPoint CSG
February 28, 2023 - July 16, 2025Gathered and assessed user needs to create project requirements, developed PowerShell scripts in Azure runbooks, and managed SharePoint Term Store and document repositories. Automated business processes using Power Automate, designed PowerApps user experiences from user stories, built PowerApps, managed bug reports and troubleshooting, and created wiki articles and how-to guides. Developed Power Virtual Agents for client support.
Tier 1 Tech Support Temp at Aldrich Tech Advisors/Kelly Services
February 28, 2022 - July 16, 2025Provided technical support to Providence Hospitals, swapped out old PCs for new devices, initiated imaging on new devices using SCCM, provided networking support, and performed inventory management for devices.
IT Temp Technician at Banfield Pet Hospital/Modis.om
December 31, 2021 - July 16, 2025Patched outdated systems using SCCM, troubleshot update issues, created PowerShell scripts to automate the update process, and provided mobile device technical support.
President at Sync IT Online, LLC.
June 30, 2021 - July 16, 2025Worked as a subcontractor to larger MSPs, performed server upgrades and repairs, provided remote technical support, set up and configured security devices such as firewalls and routers, designed and built WordPress websites with customized HTML, CSS, and JavaScript, managed hosted web servers for client software, and provided Intune support.
SharePoint Collaboration Analyst at Columbia Distributing
February 28, 2021 - July 16, 2025Managed SharePoint administration and data migration, managed the Microsoft Teams chat platform, designed a ticketing solution using SharePoint and Power Automate, created and managed PowerShell scripts, managed conference room devices and presentation equipment, conducted user training, built training guides and video demonstrations, and managed Nintex Automations and Forms along with Microsoft Teams environments and presentation technology.
Desktop Support at Audio Precision
March 31, 2018 - July 16, 2025Managed Office 365 licensing and SharePoint storage, migrated Exchange server data to Office 365, troubleshot network and user device issues, documented solutions, managed POTS telephone systems, maintained printing services and physical servers, and managed audio/video conference room technology.
Helpdesk Technician at Pacific Bells
March 31, 2017 - July 16, 2025Managed Office 365 licensing and SharePoint storage, troubleshot computers, tablets, and printers, purchased and imaged new PCs, managed a phone migration project, documented solutions, and traveled to remote sites for onsite support.
Information Technology Specialist at United States Army Reserve
November 30, 2018 - July 16, 2025Set up field hospital networking infrastructure, terminated Cat 5e cabling, configured server systems and software for field hospitals, provided onsite technical support, set up phone and satellite communications systems for secure remote field hospitals, and maintained presentation equipment in remote settings.
Helpdesk Technician at ITX Corp
June 30, 2016 - July 16, 2025Managed Office 365 licensing and SharePoint sites, troubleshot end-user devices, managed PC purchases and imaging, handled phone migration projects, documented solutions, and traveled to remote locations.
Product Advisor at Microsoft
July 31, 2015 - July 16, 2025Sold Microsoft technologies including computers, software, and services. Conducted workshops on Microsoft Office, basic game programming, and Windows OS. Assisted with diagnosis and repair of computer issues and maintained presentation equipment.
Business Systems Cloud Engineer at Laika Movie Studios
December 31, 2024 - July 16, 2025Built Canvas and Model-driven PowerApps, created reports using Power BI, and automated solutions for end users using Power Automate. Trained AI models for processing invoices and sentiment analysis. Developed Virtual Agents using CoPilot and Power Pages Extranet for external users. Worked on Robotic Process Automation (RPA) and project management, created RESTful API connections, PowerShell scripts, and managed SharePoint and Power Platform environments. Developed Azure Synapse SQL scripts and managed Azure Blob storage and tables. Assisted with Python coding projects and designed chatbots using CoPilot Studio.
Power Platform Developer at SkyPoint CSG
February 28, 2023 - July 16, 2025Gathered and assessed user needs to create project requirements. Created PowerShell scripts for Azure runbooks, managed SharePoint Term Store and document repository. Automated business processes with Power Automate and built PowerApps based on designs derived from user stories. Managed bug reports, troubleshot app issues, created wiki articles and how-to guides, and developed Power Virtual Agents to assist users.
Tier 1 Tech Support Temp at Aldrich Tech Advisors/Kelly Services
February 28, 2022 - July 16, 2025Provided technical support for Providence Hospitals including swapping PCs, initiating imaging on new devices using SCCM, networking support, and inventory management for devices.
IT Temp Technician at Banfield Pet Hospital/Modis.om
December 31, 2021 - July 16, 2025Patched outdated systems using SCCM, troubleshot update issues, created PowerShell scripts to automate updates, and provided mobile device technical support.
President at Sync IT Online, LLC.
June 30, 2021 - July 16, 2025Worked as a subcontractor to larger MSPs performing server upgrades, repairs, infrastructure swaps, and remote technical support. Setup and configured security devices including firewalls, routers, VPNs, and modems. Designed and built WordPress websites with custom HTML, CSS, and JavaScript, managed hosted web servers, and provided Intune support for clients.
SharePoint Collaboration Analyst at Columbia Distributing
February 28, 2021 - July 16, 2025Managed SharePoint administration and data migration using Sharegate. Oversaw Microsoft Teams chat platform, designed a ticketing solution using SharePoint and Power Automate, created and managed PowerShell scripts, managed conference room devices and presentation equipment. Conducted user trainings and created training guides and screen recordings. Managed Nintex Automations and Microsoft Teams environments including presentation technologies.
Desktop Support at Audio Precision
March 31, 2018 - July 16, 2025Managed Office 365 licensing and SharePoint storage, migrated Exchange server data to Office 365, troubleshot network and user devices, documented solutions, and managed POTS telephone systems. Maintained printing services, physical servers, and set up conference room A/V technology including microphones, projectors, screens, and AV switchboards using Skype for Business and WebEx.
Helpdesk Technician at Pacific Bells
March 31, 2017 - July 16, 2025Managed Office 365 licensing and SharePoint storage, troubleshot user devices including computers, tablets, and printers. Purchased and imaged new PCs, managed a phone migration project, documented solutions, and traveled for onsite support.
Information Technology Specialist at United States Army Reserve
November 30, 2018 - July 16, 2025Set up field hospital networking infrastructure including Cat 5e cabling and server systems. Provided onsite technical support, configured phone and satellite communication systems for secure communication in remote field hospitals, and maintained their presentation equipment.
Helpdesk Technician at ITX Corp
June 30, 2016 - July 16, 2025Managed Office 365 licensing and SharePoint sites, troubleshot devices, purchased and imaged PCs, managed phone migration projects, documented solutions, and traveled for onsite support.
Product Advisor at Microsoft
July 31, 2015 - July 16, 2025Sold Microsoft technologies including computers, software, and services. Conducted workshops on Microsoft Office, PC tune-ups, basic game programming, and Windows OS. Diagnosed and repaired computer issues, maintained presentation equipment, and performed trainings on various Microsoft technologies.
Education
Associate of Arts (A.A.) at Clark College
January 1, 2009 - December 31, 2011High School Diploma at La Center High School
January 1, 2002 - December 31, 2006Associate of Arts at Clark College
January 1, 2009 - December 31, 2011High School Diploma at La Center High School
January 1, 2002 - December 31, 2006Associate of Arts at Clark College
January 1, 2009 - December 31, 2011High School Diploma at La Center High School
January 1, 2002 - December 31, 2006Associate of Arts at Clark College
January 1, 2009 - December 31, 2011High School Diploma at La Center High School
January 1, 2002 - December 31, 2006Qualifications
PL-100 Microsoft Certified: Power Platform App Maker Associate
December 1, 2022 - December 31, 2022PL-900 Microsoft Certified: Power Platform Fundamentals
February 1, 2023 - February 28, 2023MTA: Introduction to Programming Using HTML and CSS
January 1, 2018 - December 31, 2018MTA: Introduction to Programming Using JavaScript
January 1, 2018 - December 31, 2018Microsoft Certified: Power Platform App Maker Associate
December 1, 2022 - December 31, 2022Microsoft Certified: Power Platform Fundamentals
February 1, 2023 - February 28, 2023MTA: Introduction to Programming Using HTML and CSS
January 1, 2018 - December 31, 2018MTA: Introduction to Programming Using JavaScript
January 1, 2018 - December 31, 2018Microsoft Certified: Power Platform App Maker Associate
December 1, 2022 - December 31, 2022Microsoft Certified: Power Platform Fundamentals
February 1, 2023 - February 28, 2023Introductory PHP - Sololearn
January 11, 2030 - July 16, 2025MTA: Introduction to Programming Using HTML and CSS - Certified
January 1, 2018 - December 31, 2018MTA: Introduction to Programming Using JavaScript - Certified
January 1, 2018 - December 31, 2018Microsoft Cloud: Explore Cloud Services - LinkedIn
January 11, 2030 - July 16, 2025Microsoft Dynamics 365 First Look - LinkedIn
January 11, 2030 - July 16, 2025Freelancing Foundations - LinkedIn
January 11, 2030 - July 16, 2025Windows 10: Intune Device Management - LinkedIn
January 11, 2030 - July 16, 2025Windows Server 2016: DHCP - LinkedIn
January 11, 2030 - July 16, 2025Learning Microsoft Flow 2017 - LinkedIn
January 11, 2030 - July 16, 2025Learning Microsoft PowerApps – LinkedIn
January 11, 2030 - July 16, 2025Microsoft Certified: Power Platform App Maker Associate
December 1, 2022 - December 31, 2022Microsoft Certified: Power Platform Fundamentals
February 1, 2023 - February 28, 2023MTA: Introduction to Programming Using HTML and CSS
January 1, 2018 - December 31, 2018MTA: Introduction to Programming Using JavaScript
January 1, 2018 - December 31, 2018Industry Experience
Software & Internet, Healthcare, Professional Services, Media & Entertainment, Government, Computers & Electronics, Retail
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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