I’ve spent the last decade working in the games industry as a writer, actor and narrative designer. Most recent published projects (of about a dozen total) include Batman: Arkham Shadow and AI Confidential. Prior to game development, I worked for five years as a journalist, content manager, and podcaster covering the games industry. Before any involvement in the games industry, I held Senior and/or Management roles at companies like eHarmony and HelloTech.

Jeff Mattas

I’ve spent the last decade working in the games industry as a writer, actor and narrative designer. Most recent published projects (of about a dozen total) include Batman: Arkham Shadow and AI Confidential. Prior to game development, I worked for five years as a journalist, content manager, and podcaster covering the games industry. Before any involvement in the games industry, I held Senior and/or Management roles at companies like eHarmony and HelloTech.

Available to hire

I’ve spent the last decade working in the games industry as a writer, actor and narrative designer. Most recent published projects (of about a dozen total) include Batman: Arkham Shadow and AI Confidential.
Prior to game development, I worked for five years as a journalist, content manager, and podcaster covering the games industry.
Before any involvement in the games industry, I held Senior and/or Management roles at companies like eHarmony and HelloTech.

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Language

English
Fluent

Work Experience

Co-Founder / Lead Writer / Narrative Designer / Voice Actor / English Localization Editor / Director at Critical Wit, LLC
July 1, 2025 - October 8, 2025
Co-founded Critical Wit LLC to provide creative freelance and contract work; led writing, direction, VO, and localization efforts across multiple published projects; company dissolved in 2025.
Customer Relations Manager at HelloTech
March 1, 2016 - October 8, 2025
Created training materials for CS agents and field technicians; conducted training for new CS agents and field techs; implemented phone and live chat support for customer care; hired and managed customer care staff; oversaw field agent dispatch and customer escalations; edited corporate blog and managed PR/CSR activities.
Content Manager / Journalist / Co-Host at GameFly
April 1, 2013 - October 8, 2025
Procured content and managed developer relations; authored and edited content for internal/external platforms; hosted podcast and contributed to ongoing content production.
Quality Assurance & Training Manager at Harmony
January 1, 2007 - October 8, 2025
Managed QA and training teams for customer care operations; created scoring criteria, assessment tools, coaching protocols, and training programs; authored corporate blog content; oversaw escalation handling.
Customer Care Expert at People Support
January 1, 2001 - October 8, 2025
Provided outsourced customer support and sales for multiple clients via phone, live chat, and email.
Production Assistant at Various
January 1, 1999 - October 8, 2025
Support roles on shows such as Buddy Faro (pilot) and VIP (series); involved in production tasks and on-set support for DreamWorks projects and other productions.
Writer - Internal Reference Materials and Handbooks at Various (DreamWorks/Corporate)
January 1, 2008 - October 8, 2025
Wrote internal reference materials and handbooks; content creation and management of corporate wiki (internal and client-facing content).
Lead Writer, Narrative Designer, Voice Actor, English Localization Editor, Director, Co-Founder at Critical Wit, LLC / Freelance
July 1, 2025 - October 8, 2025
Founded and led a creative freelance studio, providing end-to-end game narrative design, writing, localization editing, voice acting, and direction. Co-founded the LLC in 2015 and dissolved in 2025. Responsibilities included concept development, scripting, VO direction, localization quality control, project management, and collaboration with clients on multiple published titles.
Customer Relations Manager at Hello Tech
March 31, 2016 - October 8, 2025
Created training materials for CS Agents and Field Technicians; Conducted training for new CS Agents and Field Techs. Implemented Phones and Live Chat Support for customer care. Hired and managed customer care staff. Managed Field Agent Dispatch and customer escalations. Editor for Corporate Blog.
Sr. PR Manager at Newegg
February 28, 2015 - October 8, 2025
Wrote press releases; Coordinated media outreach; On-site media support for events; Managed corporate messaging and media relations.
Content Manager, Editor - Indie Games Channel at GameFly
April 30, 2013 - October 8, 2025
Managed content production and editing for the Indie Games Channel; Edited features and articles; Co-hosted podcasts and contributed to the site's editorial direction.
Writer - Internal Reference Materials and Handbook; Writer - Content Creation and Management of Corporate Wiki at Harmony
January 31, 2008 - October 8, 2025
Authoring internal reference materials and handbooks; Creating and managing corporate wiki content for internal and client-facing materials.
Quality Assurance and Training Manager at Harmony
December 31, 2007 - October 8, 2025
Managed QA and training teams for customer care operations. Created scoring criteria, assessment tools, coaching protocols, and procedures for agent performance. Implemented training programs and processes to improve service quality.
Production Assistant at Various
December 31, 1999 - October 8, 2025
Provided production support for television/film projects; Worked on shows such as Buddy Faro (pilot) and VIP (series); Assistant to writers and production staff.
Co-Founder / Lead Writer / Narrative Designer / Voice Actor / English Localization Editor / Director at Critical Wit, LLC
July 1, 2025 - October 8, 2025
Co-founded Critical Wit, an LLC for creative freelance and contract work. Lead writer and narrative designer on multiple published game titles and long-form projects; voice actor and English localization editor; director. Company dissolved in 2025.
Customer Relations Manager at Hello Tech
March 1, 2016 - October 8, 2025
Created training materials for customer service agents and field technicians; conducted training; implemented phone and live chat support; hired and managed customer care team; managed field agent dispatch and escalations; Editor - Corporate Blog.
Content Manager, Journalist, Co-Host at GameFly
April 1, 2013 - October 8, 2025
Content procurement and developer relations for Ponged.com; managed Editor and Author for IndieGameChannel.com; journalists for ShackNews.com; podcast co-host for Weekend Confirmed.
Sr. Writer at School Loans Corporation
January 1, 2008 - October 8, 2025
Wrote internal reference materials and handbook content; managed corporate wiki content (internal and client-facing).
Quality Assurance and Training Manager at eHarmony
December 31, 2007 - October 8, 2025
Managed QA and training teams for customer care operations; created scoring criteria, assessment tools, coaching protocols, and procedures for agent performance assessments; authored/edited customer-facing chat and email templates.
Customer Care Expert at People Support
December 31, 2001 - October 8, 2025
Provided outsourced customer support and sales for more than a dozen simultaneous clients (phone, live chat, email).
Production Assistant at DreamWorks (Various Shows)
December 31, 1999 - October 8, 2025
Production assistant on shows such as Buddy Faro (Pilot) and VIP (series); Writer's PA for DreamWorks.

Education

Theater Arts at University of California, Los Angeles
January 1, 1992 - January 1, 1997

Qualifications

Add your qualifications or awards here.

Industry Experience

Gaming, Media & Entertainment, Professional Services, Education, Software & Internet, Other
    paper Batman: Arkham Shadow

    Become The Knight in this groundbreaking entry into the famed Arkham series.
    It’s the Fourth of July, and Gotham City is under attack by a new threat: the mysterious Rat King and his cultish devotees. As widespread rioting engulfs the city, Batman races to prevent this so-called “Day of Wrath” before it all goes wrong.

    https://www.twine.net/signin

    paper Unruly Heroes

    LET’S KUNG FU THEM ALL! Play solo or co-op and take control of four unlikely heroes that battle a diverse lineup of enemies, show off your Kung-Fu skills and journey west across stunning different environments in order to hunt for the scattered remnants of the Sacred Scroll.

    https://www.twine.net/signin

    paper Narcosis

    Survival, horror at the sunless depths of the Pacific Ocean: Stranded on the seafloor with low light and few tools, an industrial diver takes desperate steps to surface before his oxygen — and sanity — give out.

    https://www.twine.net/signin

    paper Decarnation

    Where do you run to when your demons reside within you? Decarnation is a pixel art adventure/action puzzle game with a horrific story inspired by some of the most influential films and novels in the genre. Dive into a breathtaking thriller where nightmares and dreams intertwine…

    https://www.twine.net/signin