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Hi, I’m Said Janiyev, an IT Customer Service Specialist with a focus on cyber security. I thrive on solving complex user issues, maintaining secure, smooth-running systems, and helping teams stay productive under pressure. I bring hands-on experience with Microsoft 365, Exchange Online, Active Directory, ServiceNow, and cloud-based environments. I document cases for auditability, coordinate with teams and, when needed, law enforcement, to resolve incidents and improve processes. I’m fluent in English and Polish and have strong Russian and Turkish skills, and I enjoy collaborating across cross-functional teams in fast-paced environments.…Hi, I’m Said Janiyev, an IT Customer Service Specialist with a focus on cyber security. I thrive on solving complex user issues, maintaining secure, smooth-running systems, and helping teams stay productive under pressure. I bring hands-on experience with Microsoft 365, Exchange Online, Active Directory, ServiceNow, and cloud-based environments. I document cases for auditability, coordinate with teams and, when needed, law enforcement, to resolve incidents and improve processes. I’m fluent in English and Polish and have strong Russian and Turkish skills, and I enjoy collaborating across cross-functional teams in fast-paced environments.

Said Janiyev

QA Engineer, Full Stack Developer, Web Designer, +2

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Hi, I’m Said Janiyev, an IT Customer Service Specialist with a focus on cyber security. I thrive on solving complex user issues, maintaining secure, smooth-running systems, and helping teams stay productive under pressure. I bring hands-on experience with Microsoft 365, Exchange Online, Active Directory, ServiceNow, and cloud-based environments. I document cases for auditability, coordinate with teams and, when needed, law enforcement, to resolve incidents and improve processes. I’m fluent in English and Polish and have strong Russian and Turkish skills, and I enjoy collaborating across cross-functional teams in fast-paced environments.…Hi, I’m Said Janiyev, an IT Customer Service Specialist with a focus on cyber security. I thrive on solving complex user issues, maintaining secure, smooth-running systems, and helping teams stay productive under pressure. I bring hands-on experience with Microsoft 365, Exchange Online, Active Directory, ServiceNow, and cloud-based environments. I document cases for auditability, coordinate with teams and, when needed, law enforcement, to resolve incidents and improve processes. I’m fluent in English and Polish and have strong Russian and Turkish skills, and I enjoy collaborating across cross-functional teams in fast-paced environments.

Available to hire

Hi, I’m Said Janiyev, an IT Customer Service Specialist with a focus on cyber security. I thrive on solving complex user issues, maintaining secure, smooth-running systems, and helping teams stay productive under pressure.

I bring hands-on experience with Microsoft 365, Exchange Online, Active Directory, ServiceNow, and cloud-based environments. I document cases for auditability, coordinate with teams and, when needed, law enforcement, to resolve incidents and improve processes. I’m fluent in English and Polish and have strong Russian and Turkish skills, and I enjoy collaborating across cross-functional teams in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Polish

Fluent

Russian

Advanced

Turkish

Intermediate

Work Experience

Customer Service Specialist at Ricoh Polska

October 1, 2020 - Present

Provided L1/L2 support for Microsoft 365 apps, including troubleshooting in Outlook, Teams, and SharePoint; Managed user accounts, permissions, and group policies in Active Directory; Administered and resolved mail flow, mailbox, and access issues in Exchange Online; Supported cloud-based environments and handled user/service requests across Microsoft cloud infrastructure; Used ServiceNow for ticketing, monitoring, and incident resolution; Monitored platform activity to identify and escalate suspicious or criminal behavior; Documented cases, actions, and outcomes in internal systems to ensure auditability and compliance.

Customer Service Representative - Instacart Market Project at Instacart Market

April 1, 2020 - June 1, 2020

Delivered customer support for Instacart Market via inbound calls and email, ensuring timely issue resolution; Investigated user accounts for fraud, abuse, and policy violations; Applied corrective actions in line with company guidelines; Conducted risk and damage assessments; Coordinated with law enforcement when needed; Documented cases, actions, and outcomes in CRM; Monitored platform activity to identify and escalate suspicious or criminal behavior.

Customer Service Specialist at Cinema City Entertainment Group

June 1, 2019 - March 1, 2020

Provided customer support via inbound calls and email; Diagnosed and resolved common technical and service-related inquiries using structured troubleshooting procedures; Delivered high-quality customer service in line with SLA.