Customer Success Specialist at Vodafone & Ziggo

Connecting with customers via phone to support their journey with Ziggo and find bespoke solutions to enhance their experience.

Digital Marketing Copywriter and Content Creator at Digital Glory

Crafted SEO-optimized blog posts, articles and Wikipedia entries for international clients; Created an Excel database of potential vendors to support future business endeavours and meet strategic goals; Built relationships with contacts across the marketing and publishing industries to understand new trends and the wider market.

Editor at Safis Publishing

Proofread and copyedited non-fiction texts in various sectors to strict deadlines, always remaining highly organised to ensure all work was delivered on time; Consistently communicated with team members and managers to proactively manage growth and performance, always striving to improve and grow my skills; Used my sharp editing skills to determine the best course of action for relevant edits.

Editor (German) at Accelerate Agency

Ensure company branding remained consistent across languages and regions; Collaborated closely with team mates using strong communication skills; Flexibly adapted to writers' submission schedules, providing ad hoc support to the team during busy periods.

Copywriter at Accelerate Agency

Produced bespoke articles online with insight SLAs for various global clients; Continuously adapted to different business requirements – including format, tone and branding – for clients from various industries, such as tech, entertainment and e-commerce; Managed my own schedule due to the flexibility this role required; Used my excellent organisational skills and focus on efficiency to optimise performance; Extensive research into topics in a wide array of niches, translating them into clear, accessible content for readers’ benefit.

Sales Assistant at Edinburgh University Students’ Association

Collaborated as a team to deliver excellent customer experiences; Used strong numeracy skills to double-check totals and provide correct change.

Writer and Editor at Young Perspective Magazine

Crafted tailored reviews of live shows to 48-hour deadlines; Ensure others’ work met the organisation’s high standards through strategic edits.