Available to hire
I am a customer support professional specializing in technical assistance, billing inquiries, and service guidance. I have supported diverse teams and customer bases, using tools like Zendesk, Intercom, Jira, Asana, and VoIP to resolve issues efficiently and maintain high satisfaction.
I pride myself on accuracy in record-keeping and documentation, a commitment to continuous improvement, and a calm, empathetic communication style. I strive to deliver exceptional service, foster long-term client relationships, and contribute to organizational reputation and loyalty.
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
German
Beginner
French
Beginner
Work Experience
Customer Support Specialist at PREPLY
November 1, 2024 - October 27, 2025Provided technical support for Preply Classroom and escalated complex issues to internal teams; assisted students and tutors with account issues, lesson scheduling, and subscription inquiries via email and chat; collected user feedback to report trends and improve platform quality; managed payment and refund inquiries, guiding users through policies and resolving transaction-related concerns; monitored compliance with Preply’s Terms of Service and addressed policy violations while maintaining a user-centered approach.
Customer Support Specialist at PREPLY
November 1, 2024 - PresentProvided technical support for Preply Classroom, assisted students and tutors with account issues, scheduling, and subscription inquiries via email and chat. Escalated complex issues to internal teams as needed. Collected and documented user feedback to report trends and assist with platform quality improvements. Managed payment and refund inquiries, guiding users through Preply’s policies and resolving transaction-related concerns. Enforced Preply’s Terms of Service by monitoring compliance and addressing policy violations.
Customer Support Specialist at Preply
November 1, 2024 - PresentProvided technical support for Preply Classroom; assisted students and tutors with account issues, scheduling, and subscription inquiries via email and chat; collected user feedback to report trends and assist with platform quality improvements; managed payment and refund inquiries; enforced Preply’s Terms of Service and addressed policy violations; escalated complex issues to internal teams; maintained a user-centered approach.
Customer Support Specialist at PREPLY
November 1, 2024 - PresentProvided technical support for Preply Classroom and escalated complex issues to internal teams. Assisted students and tutors with account issues, lesson scheduling, and subscription inquiries via email and chat, ensuring prompt resolution and user satisfaction. Collected and documented user feedback to report trends and assist with platform quality improvements. Managed payment and refund inquiries, guiding users through Preply’s policies and resolving transaction-related concerns. Enforced Preply’s Terms of Service by monitoring compliance and addressing policy violations with a user-centered approach.
Customer Support Specialist at PREPLY
November 1, 2024 - PresentProvided technical support for Preply Classroom; escalated complex issues to internal teams; assisted students and tutors with account issues, lesson scheduling, and subscription inquiries via email and chat; collected and documented user feedback to report trends and help improve platform quality; managed payment and refund inquiries and guided users through policies; enforced Preply’s Terms of Service by monitoring compliance and addressing policy violations.
Customer Support Personnel at JUMIA NIGERIA (E-commerce)
September 30, 2024 - October 2, 2025Provided detailed product support, guided customers through the purchasing process, and resolved issues efficiently to ensure customer satisfaction and retention. Managed customer inquiries via phone, email, and chat regarding orders, product information, shipping, and returns. Assisted in order processing, including order modifications and tracking, collaborating with internal departments to facilitate timely order fulfillment. Maintained meticulous records of customer interactions, inquiries, and resolutions using CRM software such as Zendesk, Jira, and other ticketing systems. Collaborated with cross-functional teams, offering feedback on customer inquiries and product issues to drive continuous improvement.
Customer Support Personnel at JUMIA NIGERIA
September 30, 2024 - October 2, 2025Provided product support, guided customers through purchasing, and resolved issues to ensure satisfaction and retention; managed inquiries via phone, email, and chat regarding orders, product information, shipping, and returns; assisted in order processing including modifications and tracking; maintained meticulous records of customer interactions using CRM systems such as Zendesk, Jira, and other ticketing tools; collaborated with cross-functional teams to drive continuous improvement.
Customer Support Personnel at JUMIA NIGERIA
September 1, 2024 - September 1, 2024Provided detailed product support, guided customers through the purchasing process, and resolved issues to ensure satisfaction and retention. Managed inquiries via phone, email, and chat regarding orders, product information, shipping, and returns. Assisted in order processing, including modifications and tracking, coordinating with internal teams to facilitate timely fulfillment. Maintained meticulous records of customer interactions using CRM tools such as Zendesk and Jira, and contributed feedback to drive product improvements.
Customer Support Personnel at JUMIA NIGERIA (E-commerce)
September 1, 2024 - October 2, 2025Provided detailed product support, guided customers through purchasing processes, and resolved order-related issues to ensure satisfaction and retention. Managed inquiries via phone, email, and chat regarding orders, product information, shipping, and returns. Assisted in order processing, including modifications and tracking, collaborating with internal departments to facilitate timely order fulfillment. Maintained meticulous records of customer interactions and resolutions using Zendesk, Jira, and other ticketing systems. Collaborated with cross-functional teams to drive continuous improvement in response times and product issues.
Customer Support Personnel at Jumia Nigeria (E-commerce)
September 1, 2024 - October 2, 2025Provided detailed product support, guided customers through the purchasing process, and resolved order-related issues via phone, email, and chat; assisted in order processing including modifications and tracking; collaborated with internal departments to facilitate timely order fulfillment; maintained meticulous records of customer interactions and resolutions using CRM systems; contributed feedback to drive continuous improvement.
Customer Support Representative at WebManager.NG
August 31, 2022 - October 2, 2025Provided professional customer support through various channels. Assisted in order processing, including order modifications, collaborating with internal departments to facilitate timely order fulfillment. Maintained records of customer interactions, inquiries, and resolutions using CRM software such as Zendesk, Jira, and other ticketing systems. Collaborated with team members to give feedback on customer inquiries and product issues for continuous improvement. Generated leads, contributed to FAQs and user guides, and analyzed customer feedback for improvement. Provided technical support for issues.
Customer Support Representative at WEBMANAGER.NG
August 31, 2022 - October 2, 2025Provided professional customer support through various channels; assisted in order processing including modifications, collaborating with internal departments to facilitate timely order fulfillment; maintained records of customer interactions, inquiries, and resolutions using CRM software such as Zendesk, Jira, and other ticketing systems; collaborated with team members to give feedback on customer inquiries and product issues for continuous improvement; generated leads, contributed to FAQs and user guides, and analyzed customer feedback for improvement; provided technical support for issues.
Customer Support Representative at WEBMANAGER.NG
August 1, 2022 - August 1, 2022Provided professional customer support across multiple channels; assisted in order processing and collaboration with internal teams to facilitate timely fulfillment; maintained records of customer interactions using CRM systems; generated leads, contributed to FAQs and user guides, and analyzed feedback for continuous improvement; provided technical support for hosting-related issues across web services.
Customer Support Rep at WEBMANAGER.NG
August 1, 2022 - October 2, 2025Provided professional customer support across multiple channels. Assisted in order processing and modifications, collaborating with internal departments to facilitate timely order fulfillment. Maintained records of customer interactions, inquiries, and resolutions using Zendesk, Jira, and other ticketing systems. Collaborated with team members to give feedback on customer inquiries and product issues for continuous improvement. Generated leads, contributed to FAQs and user guides, and analyzed customer feedback for product improvement. Provided technical support for hosting issues and basic troubleshooting (cPanel, Plesk, HTML, PHP, MySQL).
Customer Support Representative at WebManager.NG
August 1, 2022 - October 2, 2025Provided professional customer support through various channels; assisted in order processing and tracking; maintained records of customer interactions using CRM systems; collaborated with team members to provide feedback on inquiries and product issues for continuous improvement; generated leads, contributed to FAQs and user guides, and analyzed customer feedback to drive improvements; provided technical support for issues.
Education
Bachelor of Science in Biochemistry at Michael Okpara University of Agriculture, Umudike
January 1, 2013 - January 1, 2017Bachelor of Science in Biochemistry at Michael Okpara University of Agriculture, Umudike
January 1, 2013 - January 1, 2017Bachelor of Science at Michael Okpara University of Agriculture, Umudike
January 1, 2013 - January 1, 2017Bachelor of Science at Michael Okpara University of Agriculture, Umudike
January 1, 2013 - January 1, 2017Bachelor of Science at Michael Okpara University of Agriculture, Umudike
January 1, 2013 - January 1, 2017Qualifications
Industry Experience
Retail, Software & Internet, Professional Services, Education, Media & Entertainment
Skills
Experience Level
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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