Available to hire
Hi, I’m Jazmine Mumin. I have a diverse background in customer service, sales, and team leadership, with experience working in remote and in-person environments. I pride myself on being adaptable, reliable, and an effective team player who always delivers exceptional service and support.
I enjoy helping others, whether it’s through providing emotional support or coaching team members, and I bring a positive, engaging approach to every role I take on. I’m always eager to learn new skills and take on new challenges to grow both personally and professionally.
Experience Level
Language
English
Fluent
Work Experience
Customer Service Agent at Progressive Insurance
September 1, 2024 - PresentProvided dynamic service to customers through active engagement, direct communication and clarifying understanding of product. Exceeded expectations on company's metrics and received recognition for overachieving company’s expectations.
Jewelry Sales Associate at Miner’s Gems
September 1, 2023 - July 8, 2025Provided dynamic service to customers through active engagement, direct eye contact, and well-tuned listening skills. Exceeded company sales expectations to the point of reaching above the payable commission rate.
Onstar Provisioning Team Leader at Teleperformance
January 1, 2023 - July 8, 2025Analyzed data and coached agents to meet company expectations. Steadily responded by helping agents on phone while reporting issues to operations and higher management. Managed scheduling, PTO requests, and accommodations needed by agents.
Acting Assistant Manager at Signet Jewelers
January 1, 2018 - July 8, 2025Communicated clear expectations and goals to team members. Communicated daily sales updates and task completions with company and district management.
Jewelry Associate at Signet Jewelers
March 1, 2017 - PresentProvided dynamic service to customers through active engagement, direct eye contact, and well-tuned listening skills. Identified potential shoplifters and alerted management.
Wait Staff at IHOP
May 1, 2017 - July 8, 2025Consistently provided professional, friendly and engaging service. Demonstrated genuine hospitality while greeting and establishing memorable customer service with guests.
Education
High school Diploma at Paul K. Cousino High School
September 1, 2012 - June 1, 2016Qualifications
Phlebotomy Technician Certification
August 1, 2018 - August 31, 2018Gemological Science Institute Certificate
March 1, 2024 - March 31, 2024Industry Experience
Retail, Financial Services, Consumer Goods, Healthcare, Telecommunications
Experience Level
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