James Mulero

Design, develop, test and improve software to meet the needs of customers and users. Create quality code that is open by default and easy for others to reuse, test and maintain. Apply design patterns, data structures and algorithms to efficiently leverage modern infrastructures for business needs. Write clean, secure, resilient and testable code.

Utilise advanced fraud detection tools, data analytics, and investigative techniques to identify and investigate potential fraud cases. Investigate suspected fraudulent activities to analyse fraud patterns and trends to develop proactive countermeasures. Develop and implement incident response plans to address fraud incidents promptly, including containment, reporting, and recovery measures. Stay current with financial industry regulations, laws, and compliance requirements.

Responsible for developing and integrating community strategy, communication, and F-Secure Digital Support & Self-Service content. Actively engage with community users through the forum. Monitor discussions, respond to inquiries, and moderate content to ensure adherence to community guidelines. Collaborate with technical teams to address and resolve complex technical inquiries. Create and curate content relevant to cybersecurity trends, best practices, and news. Share educational resources, articles, and updates to keep the community informed. Gather feedback from community members on products, services, and user experiences and share it with the product team. Monitor and analyse community engagement metrics, such as engagement rates, user sentiment, and growth. Provide regular reports and insights to leadership.