I am Jake Redmond, a Technical Product Designer specializing in eliminating the Rework Tax for FinTech and Enterprise SaaS. I don't just deliver Figma files; I deliver Build-Ready Specs that harden product logic before it hits the sprint. In an era of AI-assisted engineering, velocity without validity is Automated Chaos. I bridge the gap between complex business rules and execution by resolving the "Doubt Function" at the design layer. My work ensures your $200/hr senior engineers stop acting as manual requirement triagers and start shipping at 100% velocity.…

Jake Redmond

I am Jake Redmond, a Technical Product Designer specializing in eliminating the Rework Tax for FinTech and Enterprise SaaS. I don't just deliver Figma files; I deliver Build-Ready Specs that harden product logic before it hits the sprint. In an era of AI-assisted engineering, velocity without validity is Automated Chaos. I bridge the gap between complex business rules and execution by resolving the "Doubt Function" at the design layer. My work ensures your $200/hr senior engineers stop acting as manual requirement triagers and start shipping at 100% velocity.…

Available to hire

I am Jake Redmond, a Technical Product Designer specializing in eliminating the Rework Tax for FinTech and Enterprise SaaS. I don’t just deliver Figma files; I deliver Build-Ready Specs that harden product logic before it hits the sprint.

In an era of AI-assisted engineering, velocity without validity is Automated Chaos. I bridge the gap between complex business rules and execution by resolving the “Doubt Function” at the design layer. My work ensures your $200/hr senior engineers stop acting as manual requirement triagers and start shipping at 100% velocity.

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Language

English
Fluent

Work Experience

Lead Product Designer at TD Bank
June 30, 2025 - August 11, 2025
Led UX strategy and delivery for complex financial journeys across web platforms. Mentored cross-functional teams to elevate design craft, accessibility standards, and research-driven decision making. Provided strategic coaching and quality assurance across design teams to elevate craft and ensure timely, high-impact design delivery across journeys and platforms. Collaborated closely with product managers, engineers, and stakeholders to define requirements and prioritize features. Partnered with product, engineering, and compliance teams to design scalable workflows and user flows. Delivered wireframes, high-fidelity mockups, and prototypes using Figma and design systems. Embedded user-centered design practices into enterprise culture via coaching, talent development, and communities of practice.
Senior UX Designer at Purpose Design Co
May 31, 2024 - August 11, 2025
Spearheaded design for embedded AI-chatbot platforms, improving customer engagement. Delivered wireframes, prototypes, and UI systems to streamline onboarding and cross-platform consistency. Mentored junior designers and shaped scalable UX best practices.
UX Designer at OneSpring
December 31, 2023 - August 11, 2025
Designed complex user flows and data-heavy interfaces for enterprise applications. Facilitated design thinking workshops to bridge stakeholder goals and user needs. Built scalable design systems and pattern libraries.
UX Designer at Calculai
March 31, 2022 - August 11, 2025
Led UX for MVP launches in AI-powered SaaS platforms. Synthesized user research into elegant, accessible designs with low-friction user journeys.
Business Instructor at Sias University
December 31, 2021 - August 11, 2025
Delivered instruction in CRM, marketing, and strategic management. Created informed learning journeys for online student engagement.
Business Advisor at [Re]THINK Gift Wraps
August 31, 2020 - August 11, 2025
Developed sustainable business strategies through user-focused design thinking. Collaborated with stakeholders to optimize digital operations and environmental impact.
Technical Arts Director at ALIVE Church
August 31, 2020 - August 11, 2025
Led a team delivering worship experiences to a large audience across multiple venues. Created user-centered design strategies, exceeding audience expectations. Conducted weekly reviews to ensure alignment with organizational goals. Managed AV technical systems, delivering high-quality user experiences.
Production Director at Fountain Springs Church
October 31, 2016 - August 11, 2025
Designed and implemented user-centered experiences for worship services. Applied design thinking methodologies, increasing engagement and retention. Managed AV technical systems and budget, ensuring seamless integration with user experience. Designed multimedia content using Adobe Creative Suite, enhancing worship experiences.
Independent Senior Product Designer (Contract) at Independent / Freelance
September 1, 2025 - Present
Lead end-to-end redesigns of complex product ecosystems using competitive synthesis and user psychology to pivot strategies from high-friction data entry to value-driven user journeys.
Lead User Experience Designer at TD Bank
December 1, 2023 - August 1, 2025
Online Banking Ecosystem: Lead interaction design for high-traffic financial features; Regulatory & Security Integration: Architect user journeys for compliance while preserving usability; Scaling trust patterns: standardized UI patterns for security and authentication.
Senior UX Designer (Contract) at OneSpring
March 1, 2022 - December 1, 2023
Legacy modernization: transform legacy AS400 business software into modern web experiences; Enterprise architecture: apply systems thinking for resilient data flows; Design Systems Management: build scalable UI patterns and libraries.
User Experience Designer (Contract) at Calculai
January 1, 2022 - March 1, 2022
MVP de-risking: synthesize user research into effective UX strategies that support early-stage launches; Engagement optimization: craft intuitive, low-friction onboarding flows.
Business Instructor at Sias University
August 1, 2020 - January 1, 2022
Taught business logic and communication principles, refining ability to translate complex concepts for diverse audiences.
Technical Arts Director at ALIVE Church
November 1, 2016 - August 1, 2020
Directed technical production environments, managed cross-functional teams, and ensured operational reliability under tight timelines.
Production Director at Fountain Springs Church
January 1, 2015 - October 1, 2016
Oversaw production operations, coordinating teams to deliver events and media across services.
Student Development at Oklahoma Wesleyan University
January 1, 2010 - January 1, 2015
Supported student programs and development initiatives with a focus on communication.

Education

Master of Business Administration at Oklahoma Wesleyan University
August 16, 2010 - May 26, 2012
Bachelor of Science at Oklahoma Wesleyan University
August 13, 2007 - December 12, 2009
Communication Arts
M.B.A. at Oklahoma Wesleyan University
January 1, 2012 - August 11, 2025
B.S. Communication at Oklahoma Wesleyan University
January 1, 2009 - August 11, 2025
Master of Business Administration (MBA) at Oklahoma Wesleyan University
January 11, 2030 - January 1, 2012
Bachelor of Science in Communications at Oklahoma Wesleyan University
January 11, 2030 - January 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Non-Profit Organization, Transportation & Logistics, Financial Services, Software & Internet, Professional Services
    uniE621 TD Bank - Online Banking Enrollment Redesign
    TD Bank Online Banking Enrollment Redesign — Jake Redmond Context & Problem TD Bank’s online enrollment was severely underperforming—only 4–9% success rates in self-guided and assisted flows. Friction drove customers to call centers or branches, costing the bank potential adoption by ~700,000 users. My Role & Process As Manager of User Experience Design for responsive web, I led UX and UI redesign—brainstorming, mapping flows, wireframing, prototyping, and testing in partnership with product, legal, architecture, and research teams. Design Sprint & Insights A sprint with cross-functional teams revealed customer frustrations: “It goes sour when trying to enroll for online access.” “Spent hours on hold… still not enrolled.” Users wanted instant access—even before receiving debit cards. Solution Strategy We redesigned the flow into four clear steps: Account Lookup – Tested SSN vs. Last Name + SSN. Findings: most would enter SSN but wanted clarity, confirmation, and transparency on data use. Copy was rewritten to be empathetic and explanatory. Consolidated Terms & Conditions – Moved scattered agreements into one screen, reducing cognitive load. Security Verification – Isolated OTP flow for customization without affecting other areas. Username & Password Setup – Let users choose credentials; avoided auto-filled email usernames due to formatting issues. Design System Integration I pushed for implementing a progress bar from the design system into the responsive codebase, securing a sprint’s resources to deliver it. Outcome & Impact The simplified, step-by-step flow reduced friction, clarified instructions, and improved perceived security. Core improvements: Manageable steps Reduced input burden Unified T&Cs Streamlined OTP verification By aligning stakeholders and applying human-centered design, we positioned TD to exceed industry enrollment benchmarks and convert hundreds of thousands more customers to online banking. UXDesign ProductDesign UserExperience HumanCenteredDesign DesignThinking UXStrategy UIUX CustomerExperience BankingUX DesignSystems UXResearch Prototyping InteractionDesign AccessibilityInDesign DigitalBanking ServiceDesign UXCaseStudy…
    uniE621 BikeScout
    BikeScout sells bikes on their web experience. I was brought on to improve the conversion from browse to completion of checkout to increase revenue on the product’s web experience. webdesigner designer…
    uniE621 Wireflow for Stealth mode Startup
    Calculai, a global decision sciences company is working on a new venture - a family-themed app to assist family members as they coordinate their lives around managing their kids well. I was brought on to develop wireframes and user flows for the financial management section of the application. designer uxdesign…