I am a strategic UX/Product Designer with deep expertise in transforming complex, regulated systems into intuitive, scalable, and accessible experiences. I specialize in de-risking product development through a rigorous, input-driven process, and thrive in ambiguous, fast-moving environments. I lead with curiosity and intentionality, aligning user needs with business goals to drive measurable outcomes. Over the years, I have led UX strategy and delivery for financial services and enterprise SaaS platforms, mentored design teams, and built scalable design systems. I am passionate about embedding user-centered design practices into organizational culture and shipping thoughtful digital products that resonate with users and stakeholders alike.…

Jake Redmond

I am a strategic UX/Product Designer with deep expertise in transforming complex, regulated systems into intuitive, scalable, and accessible experiences. I specialize in de-risking product development through a rigorous, input-driven process, and thrive in ambiguous, fast-moving environments. I lead with curiosity and intentionality, aligning user needs with business goals to drive measurable outcomes. Over the years, I have led UX strategy and delivery for financial services and enterprise SaaS platforms, mentored design teams, and built scalable design systems. I am passionate about embedding user-centered design practices into organizational culture and shipping thoughtful digital products that resonate with users and stakeholders alike.…

Available to hire

I am a strategic UX/Product Designer with deep expertise in transforming complex, regulated systems into intuitive, scalable, and accessible experiences. I specialize in de-risking product development through a rigorous, input-driven process, and thrive in ambiguous, fast-moving environments. I lead with curiosity and intentionality, aligning user needs with business goals to drive measurable outcomes.

Over the years, I have led UX strategy and delivery for financial services and enterprise SaaS platforms, mentored design teams, and built scalable design systems. I am passionate about embedding user-centered design practices into organizational culture and shipping thoughtful digital products that resonate with users and stakeholders alike.

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Work Experience

Lead Product Designer at TD Bank
June 30, 2025 - August 11, 2025
Led UX strategy and delivery for complex financial journeys across web platforms. Mentored cross-functional teams to elevate design craft, accessibility standards, and research-driven decision making. Provided strategic coaching and quality assurance across design teams to elevate craft and ensure timely, high-impact design delivery across journeys and platforms. Collaborated closely with product managers, engineers, and stakeholders to define requirements and prioritize features. Partnered with product, engineering, and compliance teams to design scalable workflows and user flows. Delivered wireframes, high-fidelity mockups, and prototypes using Figma and design systems. Embedded user-centered design practices into enterprise culture via coaching, talent development, and communities of practice.
Senior UX Designer at Purpose Design Co
May 31, 2024 - August 11, 2025
Spearheaded design for embedded AI-chatbot platforms, improving customer engagement. Delivered wireframes, prototypes, and UI systems to streamline onboarding and cross-platform consistency. Mentored junior designers and shaped scalable UX best practices.
UX Designer at OneSpring
December 31, 2023 - August 11, 2025
Designed complex user flows and data-heavy interfaces for enterprise applications. Facilitated design thinking workshops to bridge stakeholder goals and user needs. Built scalable design systems and pattern libraries.
UX Designer at Calculai
March 31, 2022 - August 11, 2025
Led UX for MVP launches in AI-powered SaaS platforms. Synthesized user research into elegant, accessible designs with low-friction user journeys.
Business Instructor at Sias University
December 31, 2021 - August 11, 2025
Delivered instruction in CRM, marketing, and strategic management. Created informed learning journeys for online student engagement.
Business Advisor at [Re]THINK Gift Wraps
August 31, 2020 - August 11, 2025
Developed sustainable business strategies through user-focused design thinking. Collaborated with stakeholders to optimize digital operations and environmental impact.
Technical Arts Director at ALIVE Church
August 31, 2020 - August 11, 2025
Led a team delivering worship experiences to a large audience across multiple venues. Created user-centered design strategies, exceeding audience expectations. Conducted weekly reviews to ensure alignment with organizational goals. Managed AV technical systems, delivering high-quality user experiences.
Production Director at Fountain Springs Church
October 31, 2016 - August 11, 2025
Designed and implemented user-centered experiences for worship services. Applied design thinking methodologies, increasing engagement and retention. Managed AV technical systems and budget, ensuring seamless integration with user experience. Designed multimedia content using Adobe Creative Suite, enhancing worship experiences.

Education

Master of Business Administration at Oklahoma Wesleyan University
August 16, 2010 - May 26, 2012
Bachelor of Science at Oklahoma Wesleyan University
August 13, 2007 - December 12, 2009
Communication Arts
M.B.A. at Oklahoma Wesleyan University
January 1, 2012 - August 11, 2025
B.S. Communication at Oklahoma Wesleyan University
January 1, 2009 - August 11, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Education, Media & Entertainment, Non-Profit Organization, Transportation & Logistics, Financial Services, Software & Internet
    uniE621 TD Bank - Online Banking Enrollment Redesign
    TD Bank Online Banking Enrollment Redesign — Jake Redmond Context & Problem TD Bank’s online enrollment was severely underperforming—only 4–9% success rates in self-guided and assisted flows. Friction drove customers to call centers or branches, costing the bank potential adoption by ~700,000 users. My Role & Process As Manager of User Experience Design for responsive web, I led UX and UI redesign—brainstorming, mapping flows, wireframing, prototyping, and testing in partnership with product, legal, architecture, and research teams. Design Sprint & Insights A sprint with cross-functional teams revealed customer frustrations: “It goes sour when trying to enroll for online access.” “Spent hours on hold… still not enrolled.” Users wanted instant access—even before receiving debit cards. Solution Strategy We redesigned the flow into four clear steps: Account Lookup – Tested SSN vs. Last Name + SSN. Findings: most would enter SSN but wanted clarity, confirmation, and transparency on data use. Copy was rewritten to be empathetic and explanatory. Consolidated Terms & Conditions – Moved scattered agreements into one screen, reducing cognitive load. Security Verification – Isolated OTP flow for customization without affecting other areas. Username & Password Setup – Let users choose credentials; avoided auto-filled email usernames due to formatting issues. Design System Integration I pushed for implementing a progress bar from the design system into the responsive codebase, securing a sprint’s resources to deliver it. Outcome & Impact The simplified, step-by-step flow reduced friction, clarified instructions, and improved perceived security. Core improvements: Manageable steps Reduced input burden Unified T&Cs Streamlined OTP verification By aligning stakeholders and applying human-centered design, we positioned TD to exceed industry enrollment benchmarks and convert hundreds of thousands more customers to online banking. UXDesign ProductDesign UserExperience HumanCenteredDesign DesignThinking UXStrategy UIUX CustomerExperience BankingUX DesignSystems UXResearch Prototyping InteractionDesign AccessibilityInDesign DigitalBanking ServiceDesign UXCaseStudy…
    uniE621 BikeScout
    BikeScout sells bikes on their web experience. I was brought on to improve the conversion from browse to completion of checkout to increase revenue on the product’s web experience. webdesigner designer…
    uniE621 Wireflow for Stealth mode Startup
    Calculai, a global decision sciences company is working on a new venture - a family-themed app to assist family members as they coordinate their lives around managing their kids well. I was brought on to develop wireframes and user flows for the financial management section of the application. designer uxdesign…