I am a Junior IT Support professional with practical experience in user support, computer hardware servicing, and work in an institutional environment like banking. Currently, I am a cybersecurity student focused on developing my skills in IT support and system administration. I possess analytical thinking, precision, and a calm approach to problem-solving.

Jakub Pondel

I am a Junior IT Support professional with practical experience in user support, computer hardware servicing, and work in an institutional environment like banking. Currently, I am a cybersecurity student focused on developing my skills in IT support and system administration. I possess analytical thinking, precision, and a calm approach to problem-solving.

Available to hire

I am a Junior IT Support professional with practical experience in user support, computer hardware servicing, and work in an institutional environment like banking. Currently, I am a cybersecurity student focused on developing my skills in IT support and system administration. I possess analytical thinking, precision, and a calm approach to problem-solving.

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Work Experience

IT Specialist / Owner at PondelPC
February 1, 2019 - Present
Provided technical support to end users, diagnosed and repaired computer hardware, installed and configured Windows systems, and resolved hardware and system issues.
IT Specialist at Bank Spółdzielczy w Łańcucie
August 1, 2024 - November 1, 2024
Supported users in a banking environment, managed IT tickets, assisted in maintaining IT systems, and performed basic IT security tasks.
IT Specialist and AV Support at MDK Rzeszów
November 1, 2021 - May 1, 2022
Provided technical support to employees, installed and configured operating systems, and updated the website using WordPress.
Manual Tester at ModulesGarden
June 1, 2022 - August 1, 2022
Tested functionalities of WHMCS modules, reported bugs, and verified fixes.

Education

Bachelor's in Cybersecurity at Wyższa Szkoła Kształcenia Zawodowego
January 1, 2024 - January 7, 2026
Certificate in Mobile and Web Application Programming at TEB Edukacja
January 1, 2022 - January 1, 2023

Qualifications

Add your qualifications or awards here.

Industry Experience

Financial Services, Professional Services

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