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I am James Onugu Ogbu, a friendly, energetic Customer Support and Telemarketing professional with a proven record in lead qualification, client engagement, and call-based sales. I excel at building rapport with customers, guiding them through sign-ups, and delivering personalized service using CRM systems like Convoso and HubSpot. I am currently expanding my expertise in telemarketing scripts and rebuttals to convert leads more efficiently while strengthening customer trust in every conversation. I bring a warm communication style, strong teamwork, and a sense of humor that keeps calls memorable.…I am James Onugu Ogbu, a friendly, energetic Customer Support and Telemarketing professional with a proven record in lead qualification, client engagement, and call-based sales. I excel at building rapport with customers, guiding them through sign-ups, and delivering personalized service using CRM systems like Convoso and HubSpot. I am currently expanding my expertise in telemarketing scripts and rebuttals to convert leads more efficiently while strengthening customer trust in every conversation. I bring a warm communication style, strong teamwork, and a sense of humor that keeps calls memorable.

James Onugu Ogbu

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I am James Onugu Ogbu, a friendly, energetic Customer Support and Telemarketing professional with a proven record in lead qualification, client engagement, and call-based sales. I excel at building rapport with customers, guiding them through sign-ups, and delivering personalized service using CRM systems like Convoso and HubSpot. I am currently expanding my expertise in telemarketing scripts and rebuttals to convert leads more efficiently while strengthening customer trust in every conversation. I bring a warm communication style, strong teamwork, and a sense of humor that keeps calls memorable.…I am James Onugu Ogbu, a friendly, energetic Customer Support and Telemarketing professional with a proven record in lead qualification, client engagement, and call-based sales. I excel at building rapport with customers, guiding them through sign-ups, and delivering personalized service using CRM systems like Convoso and HubSpot. I am currently expanding my expertise in telemarketing scripts and rebuttals to convert leads more efficiently while strengthening customer trust in every conversation. I bring a warm communication style, strong teamwork, and a sense of humor that keeps calls memorable.

Available to hire

I am James Onugu Ogbu, a friendly, energetic Customer Support and Telemarketing professional with a proven record in lead qualification, client engagement, and call-based sales. I excel at building rapport with customers, guiding them through sign-ups, and delivering personalized service using CRM systems like Convoso and HubSpot.

I am currently expanding my expertise in telemarketing scripts and rebuttals to convert leads more efficiently while strengthening customer trust in every conversation. I bring a warm communication style, strong teamwork, and a sense of humor that keeps calls memorable.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Advanced

Work Experience

Customer Support Representative at Home Starter Solutions

September 1, 2024 - October 23, 2025

Handled outgoing and incoming calls via Convoso CRM; assisted customers with sign-up, pitched services, and resolved complaints. Entered customer data into CRM, maintained accurate records, and followed up to ensure satisfaction. Achieved sales targets and provided product recommendations; regularly recognized for high performance.

Data Analyst (Internship) at UNICROSS

August 1, 2025 - October 23, 2025

Analyzed datasets using Excel, Google Sheets, and Power BI to extract insights for marketing teams. Presented actionable insights that improved marketing efficiency and conversion rates.

Customer Support Representative at Home Starter Solutions

September 1, 2024 - October 26, 2025

Handled outgoing and incoming calls via Convoso; assisted customers with the sign-up process, pitched company services, and resolved complaints. Entered customer data into CRM, maintained accurate records, and followed up to ensure satisfaction. Achieved sales targets and provided product recommendations to customers. Regularly recognized for high performance.

Data Analyst (Internship) at UNICROSS

August 1, 2025 - October 26, 2025

Analyzed datasets using Excel, Google Sheets, and Power BI to extract insights for marketing teams. Presented actionable insights that improved marketing efficiency and conversion rates.