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Hi, I'm Jason Proctor, an IT professional with over 20 years of experience specializing in high-level technical support for executives and C-suite leaders. I thrive on solving complex IT challenges and delivering smooth, white-glove service to ensure seamless technology experiences in fast-paced environments. I have extensive expertise in Microsoft 365, Azure Virtual Desktop, and device management across Windows and iOS platforms. I’m passionate about helping teams embrace new technology through effective training and proactive support, always with a focus on security, efficiency, and reliability.…Hi, I'm Jason Proctor, an IT professional with over 20 years of experience specializing in high-level technical support for executives and C-suite leaders. I thrive on solving complex IT challenges and delivering smooth, white-glove service to ensure seamless technology experiences in fast-paced environments. I have extensive expertise in Microsoft 365, Azure Virtual Desktop, and device management across Windows and iOS platforms. I’m passionate about helping teams embrace new technology through effective training and proactive support, always with a focus on security, efficiency, and reliability.

Jason T. Proctor

QA Engineer, Project Manager, Cloud Developer

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Hi, I'm Jason Proctor, an IT professional with over 20 years of experience specializing in high-level technical support for executives and C-suite leaders. I thrive on solving complex IT challenges and delivering smooth, white-glove service to ensure seamless technology experiences in fast-paced environments. I have extensive expertise in Microsoft 365, Azure Virtual Desktop, and device management across Windows and iOS platforms. I’m passionate about helping teams embrace new technology through effective training and proactive support, always with a focus on security, efficiency, and reliability.…Hi, I'm Jason Proctor, an IT professional with over 20 years of experience specializing in high-level technical support for executives and C-suite leaders. I thrive on solving complex IT challenges and delivering smooth, white-glove service to ensure seamless technology experiences in fast-paced environments. I have extensive expertise in Microsoft 365, Azure Virtual Desktop, and device management across Windows and iOS platforms. I’m passionate about helping teams embrace new technology through effective training and proactive support, always with a focus on security, efficiency, and reliability.

Available to hire

Hi, I’m Jason Proctor, an IT professional with over 20 years of experience specializing in high-level technical support for executives and C-suite leaders. I thrive on solving complex IT challenges and delivering smooth, white-glove service to ensure seamless technology experiences in fast-paced environments.

I have extensive expertise in Microsoft 365, Azure Virtual Desktop, and device management across Windows and iOS platforms. I’m passionate about helping teams embrace new technology through effective training and proactive support, always with a focus on security, efficiency, and reliability.

Skills

Microsoft Certified Professional

Experience Level

Microsoft Certified Professional

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Russian

Intermediate

Latin

Beginner

Work Experience

Senior Manager – Microsoft Cloud Applications at ETS Technology Solutions

January 1, 2025 - Present

Supervised IT asset management and regulatory compliance, enforcing stringent security measures and adherence to internal governance. Facilitated individualized and group training for executives, internal staff, and clients on emerging technologies, driving seamless adoption and increased productivity. Acted as the primary technology advisor for C-suite executives, guaranteeing optimal IT functionality and swift resolution of high-priority concerns. Delivered advanced technical support for Microsoft 365, Azure Virtual Desktop, and Active Directory, streamlining executive workflows and enhancing operational efficiency. Analyzed, diagnosed, and remedied mission-critical technical challenges impacting senior leadership, ensuring prompt mitigation and minimal disruption. Administered on-call technical assistance, including urgent troubleshooting for high-profile users, reducing system downtime and workflow interruptions.

Senior Manager – Microsoft Cloud Applications at Protiviti

January 1, 2025 - July 26, 2025

Provided expert-level support for Microsoft 365, Azure Virtual Desktop, and Active Directory, improving executive efficiency and workflow. Triaged, diagnosed, and resolved high-impact technical issues affecting the Clients, Executive Team and Business Development Team, ensuring rapid response and resolution. Delivered one-on-one and group training sessions for executives on new technologies, improving adoption and ease of use.

Senior Consultant / Managing Partner at Seraph Technology Solutions

January 1, 2022 - July 26, 2025

Overall management of firm goals, operations, and solution creation/integration for all clients. Led system integration projects, supporting audio/video conferencing, networking, and mobile communications for remote executives. Implemented and maintained security protocols, including two-factor authentication, to protect sensitive executive data. Developed technical documentation and best practices for clients' executive support workflows, optimizing service delivery. Conducted remote and on-site troubleshooting to resolve IT issues, reducing recurring technical disruptions for clients.

Manager – Infrastructure, Project Management – ITS at Avanade

January 1, 2017 - July 26, 2025

Provided white-glove IT support to high-level executives, ensuring rapid response and resolution to technical concerns. Led infrastructure management projects, implementing networking solutions and remote office connectivity for executive travel. Oversaw preventive maintenance schedules and security compliance, minimizing risks to executive technology operations. Developed training programs to enhance executive productivity with Microsoft 365 applications and collaboration tools.

Assistant Director of Information Technology at Ragan Communications, Inc.

January 1, 2008 - July 26, 2025

Managed IT support for senior leadership, troubleshooting hardware, software, and network-related issues. Administered Active Directory and network configurations to ensure seamless IT operations within the firm. Provided tailored communications and training to executives on new systems, tools, and security best practices.