Available to hire
I am a QA Engineer with 10+ years of experience in software testing, QA leadership, and system support. I excel at manual and automation testing in Agile environments, planning tests, and collaborating across teams to ensure high quality releases.
I enjoy troubleshooting deployments, leading cross-functional teams, and driving process improvements that boost efficiency and product quality. I’ve led Windows 10 deployment across thousands of workstations, and I bring hands-on experience with Python-based automation, GitLab workflows, and cross-platform validation.
Skills
Work Experience
QA Lead at VCA Technology
January 1, 2022 - PresentLeading the development and improvement of QA processes, optimizing workflows and testing strategies. Reproduce and diagnose issues reported by the support team, identify root causes and ensure timely resolution in GitLab. Develop and maintain manual test scripts to validate products across different OS platforms, utilizing Python for automation. Manage and extend existing test specifications to align with product requirements and testing standards. Act as the primary QA representative in Scrum planning meetings, ensuring clear communication and successful validation of user stories during sprint cycles.
Desktop Engineer at Discovery Inc.
April 1, 2016 - December 1, 2018Spearheaded the upgrade and testing of Windows 10 for 5,000+ users, handling software deployment and patch management via SCCM. Conducted functional and regression testing for software rollouts and deployment scripts. Collaborated with QA and development teams to conduct functional, regression, and UAT testing during major software releases.
System Support Engineer at ALLTEKS LTD.
September 1, 2012 - September 1, 2014QA validation for system upgrades and software rollouts across enterprise clients. Managed SharePoint and Active Directory, ensuring secure access and user management. Supported test environments and assisted in debugging post-deployment issues.
System Administrator at Pfizer Inc.
August 1, 2010 - November 1, 2011Supported over 3,500 virtual and physical systems, building Windows Servers (2000, 2003, 2008). Oversaw QA validation and patch testing for 3,500+ systems. Monitored system health using HP OpenView, worked on OS migrations and patch rollouts using BigFix and WSUS.
Internet Manager at NYCharities.org
June 1, 2009 - July 1, 2010Managed the E-ticketing system, supporting online event bookings and client donations. Collaborated with the development team to test and verify use cases and documentation for system improvements.
IT Specialist at Human Resource Administration
February 1, 2008 - May 1, 2009Supported over 2,000 clients across various Windows environments, providing user account management and software installations. Assisted in disaster recovery and high availability processes, ensuring minimal downtime for critical systems.
Technical Support Executive at HCL Technologies
October 1, 2005 - December 1, 2006Delivered first-level support for BT customers, addressing system upgrade requests and technical issues. Trained new team members and monitored system performance, ensuring optimal operation of services.
Education
Master of Science in Computer Science at The City College of New York, CUNY
January 11, 2030 - January 1, 2009Bachelor of Technology in Computer Science at Pondicherry University
January 11, 2030 - January 1, 2005Qualifications
ISTQB -BCS Certified Tester Foundation Level (CTFL)
January 11, 2030 - December 9, 2025ITIL v3 Foundations in IT Service Management
January 11, 2030 - December 9, 2025BCS Foundation Award in What is Machine Learning? V1.0
January 11, 2030 - December 9, 2025MCSA: Windows 10 Certified
January 11, 2030 - December 9, 2025Industry Experience
Software & Internet
Skills
Hire a QA Engineer
We have the best qa engineer experts on Twine. Hire a qa engineer in Dartford today.