Jayden Miller

Computer Support Specialist at University of Arkansas Little Rock

Troubleshot network connectivity and VPN issues for faculty and students, reducing downtime and resolving most tickets on the first call. Diagnosed and troubleshooting network and computer problems, reducing system downtime through effective problem-solving techniques. Assisted in repairing hardware and fixing software issues, enhancing operational efficiency, and user experience. Managed hardware inventory for every device in office using Excel and ensured accurate information for bulk procurement orders.

Help Desk Support at Southern Arkansas University

Provided customer support, enabling users to resume their tasks, resulting in increased customer satisfaction swiftly. Diagnosed and repaired computer issues, reducing system downtime through effective troubleshooting techniques. Managed level 1 accounts and systems, improving operational efficiency and user experience.