Jayden Miller

Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
See more

Language

English
Fluent

Work Experience

Computer Support Specialist at University of Arkansas Little Rock
February 1, 2025 - Present
Troubleshot network connectivity and VPN issues for faculty and students, reducing downtime and resolving most tickets on the first call. Diagnosed and troubleshooting network and computer problems, reducing system downtime through effective problem-solving techniques. Assisted in repairing hardware and fixing software issues, enhancing operational efficiency, and user experience. Managed hardware inventory for every device in office using Excel and ensured accurate information for bulk procurement orders.
Help Desk Support at Southern Arkansas University
January 1, 2024 - August 1, 2024
Provided customer support, enabling users to resume their tasks, resulting in increased customer satisfaction swiftly. Diagnosed and repaired computer issues, reducing system downtime through effective troubleshooting techniques. Managed level 1 accounts and systems, improving operational efficiency and user experience.
Search Quality Rater at RWS
June 1, 2024 - May 1, 2025
Enhanced the accuracy of search engine results by reviewing AI outputs and ensuring correctness. Provided detailed feedback on AI responses, improving AI algorithms and overall user experience. Evaluated hundreds of search queries weekly against strict quality guidelines, training AI models to better understand user intent.

Education

BS Computer Science Game Design at University of Arkansas Little Rock
January 1, 2025 - December 18, 2025
Welding Certifications (SMAW, GMAW, TIG) at SouthArk Community College
January 1, 2022 - May 1, 2023
BS Computer Science Game Design at Southern Arkansas University
August 1, 2023 - May 1, 2024

Qualifications

Welding Certifications (SMAW, GMAW, TIG)
January 1, 2022 - May 1, 2023
Pipefitting Certification
January 1, 2022 - May 1, 2023

Industry Experience

Education, Software & Internet, Gaming, Professional Services, Media & Entertainment