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I am a business-minded music professional with a track record of leading teams, resolving complex member inquiries, and shaping processes in the music rights space. I excel at discreetly handling confidential information and delivering practical solutions that benefit both artists and the organization.\n\nWith a BA in Music Business and experience spanning music rights, distribution, and retail leadership, I refine processes, negotiate terms, and align creative vision with strategic goals. I value collaboration, continuous improvement, and mentoring teams to deliver high-quality results.…I am a business-minded music professional with a track record of leading teams, resolving complex member inquiries, and shaping processes in the music rights space. I excel at discreetly handling confidential information and delivering practical solutions that benefit both artists and the organization.\n\nWith a BA in Music Business and experience spanning music rights, distribution, and retail leadership, I refine processes, negotiate terms, and align creative vision with strategic goals. I value collaboration, continuous improvement, and mentoring teams to deliver high-quality results.

Jasmine Evans

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I am a business-minded music professional with a track record of leading teams, resolving complex member inquiries, and shaping processes in the music rights space. I excel at discreetly handling confidential information and delivering practical solutions that benefit both artists and the organization.\n\nWith a BA in Music Business and experience spanning music rights, distribution, and retail leadership, I refine processes, negotiate terms, and align creative vision with strategic goals. I value collaboration, continuous improvement, and mentoring teams to deliver high-quality results.…I am a business-minded music professional with a track record of leading teams, resolving complex member inquiries, and shaping processes in the music rights space. I excel at discreetly handling confidential information and delivering practical solutions that benefit both artists and the organization.\n\nWith a BA in Music Business and experience spanning music rights, distribution, and retail leadership, I refine processes, negotiate terms, and align creative vision with strategic goals. I value collaboration, continuous improvement, and mentoring teams to deliver high-quality results.

Available to hire

I am a business-minded music professional with a track record of leading teams, resolving complex member inquiries, and shaping processes in the music rights space. I excel at discreetly handling confidential information and delivering practical solutions that benefit both artists and the organization.\n\nWith a BA in Music Business and experience spanning music rights, distribution, and retail leadership, I refine processes, negotiate terms, and align creative vision with strategic goals. I value collaboration, continuous improvement, and mentoring teams to deliver high-quality results.

Skills

Leadership

Copywriting

Music Theory

Experience Level

Leadership

Expert

Copywriting

Expert

Music Theory

Intermediate

Language

English

Fluent

Work Experience

Lead Representative, Member Inquiry and Resolutions Services at American Society of Composers, Authors and Publishers (ASCAP)

May 1, 2024 - June 1, 2025

Resolved and tracked inquiries and other incoming requests requiring in-depth research or responses from members and their representatives. Communicated effectively internally and externally to address issues and answer complex questions. Initiated special projects and tasks to resolve high-value issues. Participated in regular review checkpoints within distribution processes. Reviewed outgoing statements for accuracy. Liaised with Business and Legal Affairs on deceased matters and settlement research, collaborating with Distribution and Repertory to address member concerns.

Senior Representative, Member Inquiry and Resolutions Services at American Society of Composers, Authors and Publishers (ASCAP)

October 1, 2020 - May 1, 2024

Created and maintained assignments for corporations and trusts, third-party payments, and publisher name changes/modifications. Updated and reviewed payee accounts. Verified statements prior to distributions to ensure accuracy. Trained new hires on writer/publisher assignments and deceased matters. Assisted with income discrepancies, suspense accounts, and client adjustments.

Representative, Member Inquiry and Resolutions Services at American Society of Composers, Authors and Publishers (ASCAP)

October 1, 2019 - October 1, 2020

Participated in regular review activities during critical distribution checkpoints. Assisted in processing income errors, suspense items, and client adjustments. Researched and communicated essential information regarding deceased matters by phone. Corrected calculation errors and suspense reports to ensure proper royalty allocation. Created and maintained writer name change records.

Global Member Services Representative at American Society of Composers, Authors and Publishers (ASCAP)

November 1, 2018 - October 1, 2019

Provided customer service to ASCAP’s writer and publisher members via telephone, email, and online portal. Resolved and tracked inquiries including general membership concerns, repertory/registration questions, and royalty distribution and overpayment recoupment. Communicated with internal and external parties to address inquiries. Created new memberships and updated existing ones. Collaborated with the Royalty department and other teams.

Team Leader, Member Inquiry and Resolutions Services at American Society of Composers, Authors and Publishers (ASCAP)

November 1, 2018 - Present

Supervise and mentor a team of seven employees to achieve quarterly performance goals. Conduct regular one-on-one meetings and team meetings. Resolve escalated member issues professionally and efficiently. Track productivity and quality of inquiries from our members. Collaborate with cross-functional departments to improve processes and service delivery. Provide coaching, training, and performance feedback to seven employees.

Sales Associate at Ann Taylor, Scarsdale, NY

October 1, 2018 - March 1, 2020

Provided excellent client services by attending to clients’ needs and maintaining a friendly, energetic, engaging demeanor to maximize opportunities.

Sales Lead at Ann Taylor, Scarsdale, NY

October 1, 2018 - September 1, 2022

Drove revenue by proactively managing the client experience while performing Manager On Duty responsibilities when the Store Manager/Co-Manager was not on the floor. Directed associates to achieve goals in Ann Taylor Credit Card and ALL loyalty programs.

Member Service Supervisor at Sam’s Club, Elmsford, NY

March 1, 2017 - October 1, 2018

Delivered excellent customer service, managed member sales transactions and Sam’s credit applications. Supervised front-end operations including membership desk, cashiers, and parking lot staff; scheduled tire technicians and parking lot staff.