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I am a motivated, customer-focused sales and service professional with over 10 years of experience delivering exceptional client support and driving strong results. I excel in content creation, digital branding, and clear, solutions-oriented communication, and I’m comfortable leading teams and managing complex inquiries. I thrive in fast-paced environments and am passionate about creating cohesive branding and engaging marketing materials. I’ve built a track record of improving customer satisfaction, implementing training, and collaborating with cross-functional teams to deliver efficient, high-quality outcomes. I enjoy researching market trends to inform design and content strategies, and I take pride in turning creative ideas into practical, measurable results for clients and organizations.…I am a motivated, customer-focused sales and service professional with over 10 years of experience delivering exceptional client support and driving strong results. I excel in content creation, digital branding, and clear, solutions-oriented communication, and I’m comfortable leading teams and managing complex inquiries. I thrive in fast-paced environments and am passionate about creating cohesive branding and engaging marketing materials. I’ve built a track record of improving customer satisfaction, implementing training, and collaborating with cross-functional teams to deliver efficient, high-quality outcomes. I enjoy researching market trends to inform design and content strategies, and I take pride in turning creative ideas into practical, measurable results for clients and organizations.

Jennifer Ceran

Brand Designer, Graphic Designer, Content Designer

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I am a motivated, customer-focused sales and service professional with over 10 years of experience delivering exceptional client support and driving strong results. I excel in content creation, digital branding, and clear, solutions-oriented communication, and I’m comfortable leading teams and managing complex inquiries. I thrive in fast-paced environments and am passionate about creating cohesive branding and engaging marketing materials. I’ve built a track record of improving customer satisfaction, implementing training, and collaborating with cross-functional teams to deliver efficient, high-quality outcomes. I enjoy researching market trends to inform design and content strategies, and I take pride in turning creative ideas into practical, measurable results for clients and organizations.…I am a motivated, customer-focused sales and service professional with over 10 years of experience delivering exceptional client support and driving strong results. I excel in content creation, digital branding, and clear, solutions-oriented communication, and I’m comfortable leading teams and managing complex inquiries. I thrive in fast-paced environments and am passionate about creating cohesive branding and engaging marketing materials. I’ve built a track record of improving customer satisfaction, implementing training, and collaborating with cross-functional teams to deliver efficient, high-quality outcomes. I enjoy researching market trends to inform design and content strategies, and I take pride in turning creative ideas into practical, measurable results for clients and organizations.

Available to hire

I am a motivated, customer-focused sales and service professional with over 10 years of experience delivering exceptional client support and driving strong results. I excel in content creation, digital branding, and clear, solutions-oriented communication, and I’m comfortable leading teams and managing complex inquiries. I thrive in fast-paced environments and am passionate about creating cohesive branding and engaging marketing materials.

I’ve built a track record of improving customer satisfaction, implementing training, and collaborating with cross-functional teams to deliver efficient, high-quality outcomes. I enjoy researching market trends to inform design and content strategies, and I take pride in turning creative ideas into practical, measurable results for clients and organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Owner & Designer at thegirlcave.shop

July 1, 2025 - Present

Created visually appealing and impactful designs for marketing materials (brochures, flyers, website banners, social media graphics). Researched and wrote engaging blog posts on topics including fashion, technology, lifestyle, travel, and health. Developed and maintained a library of design templates for efficient production of recurring materials. Implemented branding guidelines across all collateral to maintain a cohesive visual identity. Crafted headlines and introductions to capture reader attention and drive click-throughs. Optimized blog content for SEO with relevant keywords and meta tags. Conducted market research to stay updated on design trends and incorporated them into new projects. Monitored website analytics to track blog performance in terms of traffic, engagement, and conversions.

Team Lead at TTEC

November 1, 2023 - July 1, 2025

Supervised a team of 25+ customer service representatives including bilingual agents. Analyzed and generated reports, reviewed CSR metrics for performance standards and policy adherence. Achieved contract goals for individual CSR and team metrics including AHT and First Call Resolution. Conducted daily 1:1 meetings, call reviews/monitoring, and live call coaching. Handled escalated calls and CSR help desk inbound calls. Resolved 90% of tickets within SLA. Led weekly virtual team meetings, implemented a reward system to boost morale, and collaborated with Operations and Training on engagement and quality initiatives. Assisted in the development and led training protocols for new software. Created and delivered presentations to senior management. Researched complex billing issues to reach satisfactory resolutions.

Vacation Planner at GF OB

March 1, 2023 - July 1, 2023

Answered inbound travel sales calls and booked flights, hotels, rental cars, and other travel arrangements using reservation systems. Maintained an average of 10 deposited customers per week. Provided personalized travel recommendations and itineraries based on preferences and budget. Managed multiple client accounts with accuracy and timely communication. Handled inquiries about travel plans, changes, or cancellations with professionalism. Assisted clients with travel documents like passports or visas. Arranged group tours or corporate trips including transportation, accommodation, and activities. Resolved trip issues by coordinating with relevant parties and maintaining CRM-driven follow-ups.

Sales Consultant at Angi

May 1, 2022 - February 1, 2023

B2B sales – Demonstrated the value of ANGI Leads business management tools and marketing solutions, overcoming objections and closing clients. Used sales analysis tools and CRM to understand customer dynamics and create action plans to meet goals. Maintained an average of 150 outbound dials per day and achieved ~3 sales per week. Improved customer retention with proactive account management. Built quality relationships with prospective clients through consistent communication. Analyzed sales data for trends and used insights to refine strategies. Leveraged social media to generate leads and boost brand awareness.