I'm Jennifer Ugboya, a customer success-focused professional who genuinely enjoys helping customers feel heard, supported, and successful. I’ve built my career around creating positive customer experiences that last, guiding customers from onboarding through ongoing support so they understand the product, feel confident using it, and see real value. I'm empathetic, a clear communicator, and proactive about solving problems before they become frustrations, and I take pride in being someone customers can rely on. I'm drawn to roles at the intersection of people, product, and purpose. I enjoy collaborating with internal teams to share customer feedback and improve processes, while building strong, trust-based relationships with clients. I excel at working remotely—becoming more organized, responsive, and intentional about communication—and I’d love to bring my customer-first mindset, problem-solving skills, and passion for relationship-building to your team.

Jennifer Ugboya

I'm Jennifer Ugboya, a customer success-focused professional who genuinely enjoys helping customers feel heard, supported, and successful. I’ve built my career around creating positive customer experiences that last, guiding customers from onboarding through ongoing support so they understand the product, feel confident using it, and see real value. I'm empathetic, a clear communicator, and proactive about solving problems before they become frustrations, and I take pride in being someone customers can rely on. I'm drawn to roles at the intersection of people, product, and purpose. I enjoy collaborating with internal teams to share customer feedback and improve processes, while building strong, trust-based relationships with clients. I excel at working remotely—becoming more organized, responsive, and intentional about communication—and I’d love to bring my customer-first mindset, problem-solving skills, and passion for relationship-building to your team.

Available to hire

I’m Jennifer Ugboya, a customer success-focused professional who genuinely enjoys helping customers feel heard, supported, and successful. I’ve built my career around creating positive customer experiences that last, guiding customers from onboarding through ongoing support so they understand the product, feel confident using it, and see real value.

I’m empathetic, a clear communicator, and proactive about solving problems before they become frustrations, and I take pride in being someone customers can rely on. I’m drawn to roles at the intersection of people, product, and purpose. I enjoy collaborating with internal teams to share customer feedback and improve processes, while building strong, trust-based relationships with clients. I excel at working remotely—becoming more organized, responsive, and intentional about communication—and I’d love to bring my customer-first mindset, problem-solving skills, and passion for relationship-building to your team.

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Language

English
Fluent

Work Experience

Customer Success / Client Support Specialist at Precious Jewel Home for the Elderly
January 1, 2023 - January 1, 2024
Served as the primary point of contact for customers, ensuring smooth onboarding and ongoing satisfaction. Built strong relationships by understanding customer goals and aligning solutions to their needs. Resolved customer's issues efficiently, maintaining a calm and empathetic communication style. Proactively followed up with users to improve adoption and reduce churn. Collaborated with internal teams to relay customer feedback and improve product experience. Maintained accurate records of interactions using CRM tools.
Customer Service Representative at Onsite BVN Waters
June 1, 2022 - December 1, 2023
Handled customer inquiries via phone, email, and chat with professionalism and empathy. Consistently met or exceeded customer satisfaction metrics. Identified recurring customer issues and suggested process improvements. Assisted customers with troubleshooting, billing, and account issues.

Education

Bachelor of Science at Olabisi Onabanjo University
January 1, 2018 - January 1, 2023

Qualifications

virtual assistant
January 1, 2024 - January 8, 2026

Industry Experience

Healthcare, Education, Media & Entertainment, Real Estate & Construction

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