I am a passionate communication specialist with expertise in social media marketing, graphic design, and digital marketing. Over the years, I have developed and executed successful marketing strategies that drive brand awareness, customer engagement, and revenue growth across various industries. I thrive in creating engaging content, managing social media channels, and analyzing data to optimize campaigns. I am committed to staying updated with industry trends to deliver innovative marketing solutions. I have a strong background in client relationship management and leadership, enabling me to lead teams and projects effectively. My experience extends from grassroots customer service roles to leading strategic communication plans for public departments and consultancy in digital marketing and podcast production.

Jeremiah M. Mwangangi

I am a passionate communication specialist with expertise in social media marketing, graphic design, and digital marketing. Over the years, I have developed and executed successful marketing strategies that drive brand awareness, customer engagement, and revenue growth across various industries. I thrive in creating engaging content, managing social media channels, and analyzing data to optimize campaigns. I am committed to staying updated with industry trends to deliver innovative marketing solutions. I have a strong background in client relationship management and leadership, enabling me to lead teams and projects effectively. My experience extends from grassroots customer service roles to leading strategic communication plans for public departments and consultancy in digital marketing and podcast production.

Available to hire

I am a passionate communication specialist with expertise in social media marketing, graphic design, and digital marketing. Over the years, I have developed and executed successful marketing strategies that drive brand awareness, customer engagement, and revenue growth across various industries. I thrive in creating engaging content, managing social media channels, and analyzing data to optimize campaigns.

I am committed to staying updated with industry trends to deliver innovative marketing solutions. I have a strong background in client relationship management and leadership, enabling me to lead teams and projects effectively. My experience extends from grassroots customer service roles to leading strategic communication plans for public departments and consultancy in digital marketing and podcast production.

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Work Experience

Communication Specialist at Department of Youth - Laikipia County
December 1, 2023 - Present
Develop and execute strategic communication plans aligned with the department's goals and objectives. Manage the department's social media accounts, create engaging content, monitor conversations, and respond to inquiries and feedback. Also serve as a trainer in youth empowerment programs focused on computer packages, social media, and graphic design.
Digital Marketing Lead at Tribus TSG - Ajiry Program
September 30, 2023 - August 25, 2025
Planned, executed, and optimized integrated marketing campaigns across various channels, aligning online and offline efforts cohesively. Developed and executed social media strategies on platforms including Facebook, X (formerly Twitter), Instagram, and LinkedIn resulting in a 70% growth in followers and a 55% increase in engagement. Implemented content calendars and influencer collaborations driving brand visibility and a 70% growth in brand mentions. Utilized marketing analytics tools to analyze customer behavior, track campaign performance, and make data-driven decisions.
Marketing and Digital Specialist at Mtickets Limited
January 31, 2023 - August 25, 2025
Managed all social media channels including Facebook, LinkedIn, Instagram, and Twitter. Improved social media presence and campaign efficacy. Developed and executed social media strategies resulting in a 70% growth in followers and a 55% increase in engagement.
Digital Marketing Assistant at Aheri Brands Agency
April 30, 2022 - August 25, 2025
Built and grew robust and successful brands through advertising, content creation, and online marketing.
Account Manager (Marketing) at Stan Consulting Group (Safaricom)
January 31, 2019 - August 25, 2025
Developed and executed comprehensive market strategies to enhance brand visibility and customer engagement resulting in a 35% increase in overall sales within the first year of implementation. Implemented rebranding strategies revitalizing the company’s image and increasing market appeal leading to a 40% boost in customer acquisition.
Social Media Management
December 31, 2019 - August 25, 2025
Developed and executed comprehensive marketing strategies to drive brand awareness and increase market share. Implemented targeted marketing campaigns resulting in a 35% increase in customer engagement and a 25% boost in sales within a quarter.
Customer Care and Social Media Representative at Multichoice Kenya (Career Directions and DB Group Ltd)
August 31, 2017 - August 25, 2025
Addressed customer complaints, providing appropriate solutions, and alternatives within time limits. Monitored social media channels to address customer queries and comments in a timely manner.
Safaricom Activ8 Captain and Major at Safaricom Activ8 (Safaricom Program)
October 31, 2015 - August 25, 2025
Collaborated with cross-functional teams such as product management, sales, and customer service to ensure consistent messaging and alignment with overall business goals. Planned and executed product launches and promotional campaigns ensuring effective communication of unique selling propositions and value propositions.
Team Leader at Mo Sound Events
July 31, 2014 - August 25, 2025
Strategic marketer with expertise in planning and executing impactful promotional activities. Skilled in roadshows, university events, and street/mall activations enhancing brand visibility and engaging diverse audiences efficiently.
Internship - IT Support at All Pack Industries
December 31, 2011 - August 25, 2025
IT support and monitoring of backups, software installation, and user support.
Communication Specialist at Department of Youth - Laikipia County
December 1, 2023 - Present
Develop and execute strategic communication plans aligned with the department's goals and objectives to ensure consistent messaging. Manage the department's social media accounts by creating engaging content, monitoring conversations, and responding to inquiries and feedback.
Digital Marketing Lead at Tribus TSG - Ajiry Program
September 30, 2023 - August 25, 2025
Planned, executed, and optimized integrated marketing campaigns across various channels, aligning online and offline efforts cohesively. Developed and executed social media strategies across platforms such as Facebook, X (Twitter), Instagram, and LinkedIn, resulting in 70% growth in followers and a 55% increase in engagement. Implemented content calendars and influencer collaborations to drive brand visibility and growth. Utilized marketing analytics tools to analyze customer behavior, track campaign performance, and make data-driven decisions.
Marketing and Digital Specialist at Mtickets Limited
January 31, 2023 - August 25, 2025
Managed all social media channels including Facebook, LinkedIn, Instagram, and Twitter. Improved social media presence and campaign efficacy. Developed and executed social media strategies across platforms, resulting in a 70% growth in followers and a 55% increase in engagement.
Digital Marketing Assistant at Aheri Brands Agency
April 30, 2022 - August 25, 2025
Built and grew robust and successful brands through advertising, content creation, and online marketing.
Account Manager (Marketing) at Stan Consulting Group (Safaricom)
January 31, 2019 - August 25, 2025
Developed and executed comprehensive market strategies to enhance brand visibility and drive customer engagement, resulting in a 35% increase in overall sales within the first year of implementation. Implemented rebranding strategies, revitalizing the company's image and increasing market appeal, resulting in a 40% boost in customer acquisition. Consistently achieved monthly sales exceeding Ksh 1.5 million. Demonstrated exceptional sales and marketing skills, fostering strong client relationships and significant revenue growth.
Social Media Management
December 31, 2019 - August 25, 2025
Developed and executed comprehensive marketing strategies to drive brand awareness and increase market share. Implemented targeted marketing campaigns resulting in a 35% increase in customer engagement and a 25% boost in sales within a quarter.
Customer Care and Social Media Representative at Multichoice Kenya (Career Directions and DB Group Ltd)
August 31, 2017 - August 25, 2025
Handled customer interaction by addressing complaints, providing appropriate solutions, and alternatives within time limits. Monitored social media channels (Facebook, Twitter, Instagram, etc.) to address customer queries and comments in a timely manner.
Safaricom Activ8 Captain and Major at Safaricom Activ8 (Safaricom Program)
October 31, 2015 - August 25, 2025
Collaborated with cross-functional teams, including product management, sales, and customer service, to ensure consistent messaging and alignment with overall business goals. Planned and executed product launches and promotional campaigns, ensuring effective communication of unique selling propositions and value propositions.
Team Leader at Mo Sound Events
July 31, 2014 - August 25, 2025
Strategic marketer with expertise in planning and executing impactful promotional activities. Skilled in roadshows, university events, street/mall activations, enhancing brand visibility and engaging diverse audiences efficiently.
Internship at All Pack Industries
December 31, 2011 - August 25, 2025
IT support and monitoring of backups, software installation, and user support.

Education

Bachelor of Science in Information Technology at KCA University
January 1, 2010 - January 1, 2014
Diploma in Information Technology at KCA University
January 11, 2030 - January 1, 2011
Certificate in Information Technology at KCA University
January 11, 2030 - January 1, 2010

Qualifications

Kenya Red Cross Committee Member (4 Years Term)
April 26, 2025 - August 25, 2025
Life Member - Kenya Red Cross Society
August 16, 2023 - August 25, 2025

Industry Experience

Media & Entertainment, Professional Services, Government, Education, Retail