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I’m a customer-focused professional with a growing record of delivering reliable, high-quality support. I’m experienced in de-escalating tough situations, solving problems quickly, and helping customers navigate through complex issues. Through my experience, I have learned to work well in fast-paced environments and have consistently managed high workloads. All while maintaining strong satisfaction scores. I enjoy playing my role as a collaborative teammate, but I’m also very capable of working independently where necessary. I learn fast, and am always ready for a challenge.…I’m a customer-focused professional with a growing record of delivering reliable, high-quality support. I’m experienced in de-escalating tough situations, solving problems quickly, and helping customers navigate through complex issues. Through my experience, I have learned to work well in fast-paced environments and have consistently managed high workloads. All while maintaining strong satisfaction scores. I enjoy playing my role as a collaborative teammate, but I’m also very capable of working independently where necessary. I learn fast, and am always ready for a challenge.

Jermaine Ebeleghe

Music Producer, Audio Mixer, Sound Engineer, +2

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I’m a customer-focused professional with a growing record of delivering reliable, high-quality support. I’m experienced in de-escalating tough situations, solving problems quickly, and helping customers navigate through complex issues. Through my experience, I have learned to work well in fast-paced environments and have consistently managed high workloads. All while maintaining strong satisfaction scores. I enjoy playing my role as a collaborative teammate, but I’m also very capable of working independently where necessary. I learn fast, and am always ready for a challenge.…I’m a customer-focused professional with a growing record of delivering reliable, high-quality support. I’m experienced in de-escalating tough situations, solving problems quickly, and helping customers navigate through complex issues. Through my experience, I have learned to work well in fast-paced environments and have consistently managed high workloads. All while maintaining strong satisfaction scores. I enjoy playing my role as a collaborative teammate, but I’m also very capable of working independently where necessary. I learn fast, and am always ready for a challenge.

Available to hire

I’m a customer-focused professional with a growing record of delivering reliable, high-quality support. I’m experienced in de-escalating tough situations, solving problems quickly, and helping customers navigate through complex issues. Through my experience, I have learned to work well in fast-paced environments and have consistently managed high workloads. All while maintaining strong satisfaction scores. I enjoy playing my role as a collaborative teammate, but I’m also very capable of working independently where necessary. I learn fast, and am always ready for a challenge.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Fluent

Work Experience

Customer Service / Tech. Support at EE

January 1, 2022 - January 1, 2023

Provided frontline support to mobile customers, helping them resolve network, device, SIM, and account-related issues. This included billing questions, plan changes, upgrades, SIM swaps, and other security-sensitive processes while following data-protection standards. De-escalated complaints, took ownership and worked with teams to resolve complex cases for customers. Used CRM and fault-tracking tools to log cases, schedule callbacks, and ensure timely follow-up on outstanding issues.

Virtual Assistant (PA) at Neutral Records

January 1, 2024 - Present

Managed schedules for meetings, studio sessions, travel, and project deadlines, ensuring everything stayed organised and on track. Handled a high volume of communication across email and messaging platforms, providing timely and professional responses. Organised digital files, contracts, and project assets to keep workflows running smoothly. Carried out research on artists, producers, and industry trends to support collaborations and upcoming releases.