Hi, I’m Jessica Chinaza Obichere, a dynamic customer service and IT support professional who thrives in fast-paced environments. I excel at handling high call volumes, resolving complex issues, and delivering seamless technical support across CRM and collaboration platforms like Slack and HubSpot. I’m passionate about documenting tickets, streamlining workflows, and driving process improvements that boost efficiency and customer satisfaction. Known for clear communication, adaptability, and a proactive approach to problem-solving, I enjoy collaborating with cross-functional teams to elevate performance and service delivery.…

Jessica Chinaza Obichere

Hi, I’m Jessica Chinaza Obichere, a dynamic customer service and IT support professional who thrives in fast-paced environments. I excel at handling high call volumes, resolving complex issues, and delivering seamless technical support across CRM and collaboration platforms like Slack and HubSpot. I’m passionate about documenting tickets, streamlining workflows, and driving process improvements that boost efficiency and customer satisfaction. Known for clear communication, adaptability, and a proactive approach to problem-solving, I enjoy collaborating with cross-functional teams to elevate performance and service delivery.…

Available to hire

Hi, I’m Jessica Chinaza Obichere, a dynamic customer service and IT support professional who thrives in fast-paced environments. I excel at handling high call volumes, resolving complex issues, and delivering seamless technical support across CRM and collaboration platforms like Slack and HubSpot.

I’m passionate about documenting tickets, streamlining workflows, and driving process improvements that boost efficiency and customer satisfaction. Known for clear communication, adaptability, and a proactive approach to problem-solving, I enjoy collaborating with cross-functional teams to elevate performance and service delivery.

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Skills

Experience Level

Language

English
Fluent
Igbo
Fluent
Hausa
Intermediate

Work Experience

Remote Customer Service Specialist (Internship) at Core Ops Digital Company
January 1, 2026 - Present
Handled over 50 inbound calls daily with clear, empathetic support. Resolved customer inquiries while maintaining satisfaction scores above benchmark. Documented interactions and tickets using HubSpot and Slack. Collaborated with internal teams to scale and resolve complex issues. Contributed to process improvements that reduced average call handling time by 15%.
Business Development Manager at AfriNet Power Technologies Ltd
August 1, 2024 - October 1, 2024
Identified and evaluated new business opportunities and partnerships. Conducted market research to support strategic planning. Prepared client presentations, proposals, and business documents. Supported negotiations and managed follow-up communications. Contributed to a pilot project that increased client outreach by 20%.
Internship Student at OSCC College of Fashion
October 1, 2024 - August 1, 2025
Assisted with administrative duties including scheduling and record management. Helped organize workshops and events to promote programs. Supported student registration processes and documented operational procedures.
Secretary at Palestine Embassy
January 1, 2017 - December 31, 2019
Managed official correspondence, scheduling, and office administration. Organized meetings and maintained diplomatic records. Provided clerical support to senior staff and delegations. Ensured confidentiality when handling sensitive documents.
Research Officer at Authentic QR Tech Ltd
July 1, 2023 - July 1, 2024
Conducted product and market research to support innovation. Collected and analyzed data to identify trends and opportunities. Prepared detailed reports and presented findings to management. Assisted in developing strategies that improved product adoption rates.
Secretary at Palestine Embassy, Abuja
January 1, 2017 - January 1, 2019
Managed official correspondence, scheduling, and office administration. Organized meetings and maintained diplomatic records. Provided clerical support to senior staff and delegations. Ensured confidentiality when handling sensitive documents. Coordinated logistics for visiting delegations and embassy events.

Education

Higher National Diploma (HND) in Microbiology at Dorben Polytechnic, Abuja
January 11, 2030 - January 1, 2022
OND in Science Laboratory Technology at Ondo State Polytechnic
January 11, 2030 - January 1, 2018
Higher National Diploma (HND) in Microbiology at Dorben Polytechnic, Abuja
January 11, 2030 - January 1, 2022
OND, Science Laboratory Technology at Dorben Polytechnic, Abuja
January 11, 2030 - January 1, 2018
Higher National Diploma (Microbiology) at Dorben Polytechnic, Abuja
January 11, 2030 - January 1, 2022
National Diploma at Dorben Polytechnic, Abuja
January 11, 2030 - January 1, 2018

Qualifications

National Diploma
January 11, 2030 - January 1, 2018
National Youth Service Corps (NYSC)
January 1, 2023 - December 31, 2023
OSCC College Certificate
January 11, 2030 - January 1, 2025
National Youth Service Corps (NYSC)
January 1, 2023 - December 31, 2023
Higher National Diploma (HND)
January 11, 2030 - January 1, 2022
National Diploma
January 11, 2030 - January 1, 2018
OSCC College of Fashion Certificate
January 11, 2030 - January 1, 2025
National Youth Service Corps (NYSC)
January 11, 2030 - January 1, 2023
Higher National Diploma (HND)
January 11, 2030 - January 1, 2022
National Diploma
January 11, 2030 - January 1, 2018
Senior Secondary School Certificate
January 11, 2030 - February 20, 2026
OSCC College of Fashion Certificate
January 1, 2025 - February 20, 2026
National Youth Service Corps (NYSC)
January 1, 2023 - February 20, 2026
Higher National Diploma (Microbiology)
January 1, 2022 - February 20, 2026
National Diploma
January 1, 2018 - February 20, 2026
Senior Secondary School Certificate
January 11, 2030 - February 20, 2026

Industry Experience

Media & Entertainment, Professional Services, Software & Internet, Education, Telecommunications, Computers & Electronics, Government, Non-Profit Organization

Skills

Experience Level