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Hi there! I’m Jevina. I’m a bilingual marketing and client-service professional with 3+ years of experience resolving customer issues, documenting cases, and collaborating across teams. I’m detail-oriented, calm under pressure, and comfortable with rotating shifts in 24/7 environments. I enjoy troubleshooting login and system errors, maintaining accurate case notes, and following escalation paths to Tier 2/Engineering to guide customers toward clear next steps.…Hi there! I’m Jevina. I’m a bilingual marketing and client-service professional with 3+ years of experience resolving customer issues, documenting cases, and collaborating across teams. I’m detail-oriented, calm under pressure, and comfortable with rotating shifts in 24/7 environments. I enjoy troubleshooting login and system errors, maintaining accurate case notes, and following escalation paths to Tier 2/Engineering to guide customers toward clear next steps.

Jevina Lutchmayah

Digital Marketer, Content Strategist, Marketing Strategist, +3

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Hi there! I’m Jevina. I’m a bilingual marketing and client-service professional with 3+ years of experience resolving customer issues, documenting cases, and collaborating across teams. I’m detail-oriented, calm under pressure, and comfortable with rotating shifts in 24/7 environments. I enjoy troubleshooting login and system errors, maintaining accurate case notes, and following escalation paths to Tier 2/Engineering to guide customers toward clear next steps.…Hi there! I’m Jevina. I’m a bilingual marketing and client-service professional with 3+ years of experience resolving customer issues, documenting cases, and collaborating across teams. I’m detail-oriented, calm under pressure, and comfortable with rotating shifts in 24/7 environments. I enjoy troubleshooting login and system errors, maintaining accurate case notes, and following escalation paths to Tier 2/Engineering to guide customers toward clear next steps.

Available to hire

Hi there! I’m Jevina. I’m a bilingual marketing and client-service professional with 3+ years of experience resolving customer issues, documenting cases, and collaborating across teams.

I’m detail-oriented, calm under pressure, and comfortable with rotating shifts in 24/7 environments. I enjoy troubleshooting login and system errors, maintaining accurate case notes, and following escalation paths to Tier 2/Engineering to guide customers toward clear next steps.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

French

Fluent

Work Experience

Marketing Admin Administrative Assistant at Tourism PEI

December 1, 2023 - Present

Support coordination of digital campaigns and social media content calendars to promote local tourism initiatives. Create engaging written and visual content to drive awareness and participation in seasonal promotions. Track campaign performance through analytics reports and optimize future strategies based on insights. Ensure bilingual (English / French) brand consistency across all platforms. Collaborate with internal teams and external vendors to align marketing activities with business goals.

Bilingual Customer Service Representative at Advantage Communications

November 1, 2023 - October 8, 2025

Managed bilingual customer communications, maintaining high satisfaction through clear, professional engagement. Collaborated cross-functionally to improve service workflows and customer experience. Provided timely updates, reports, and feedback that supported operational improvements.

French Customer Service Representative at IO Solutions

June 1, 2020 - October 8, 2025

Handled multilingual customer inquiries and maintained data accuracy in CRM systems. Supported digital documentation and communication for online services and campaigns.

Marketing Administrative Assistant at Tourism PEI

December 1, 2023 - Present

Support coordination of digital campaigns and social media content calendars to promote local tourism initiatives; Create engaging written and visual content to drive awareness and participation in seasonal promotions; Track campaign performance through analytics reports and optimize future strategies based on insights; Ensure bilingual (English/French) brand consistency across all platforms; Collaborate with internal teams and external vendors to align marketing activities with business goals.

Bilingual Customer Service Representative at Advantage Communications

November 1, 2023 - October 8, 2025

French Customer Service Representative at IO Solutions

June 1, 2020 - October 8, 2025

Handled multilingual customer inquiries and maintained data accuracy in CRM systems. Supported digital documentation and communications for online services and campaigns.

Marketing Administrative Assistant at Tourism PEI

December 1, 2023 - October 27, 2025

Serve as a bilingual point of contact for partners; draft, proof, and QA client-facing materials in English & French for accuracy and consistency. Maintain internal databases, track requests, and produce status reports — ensuring clean records and clear next steps. Coordinate meetings/schedules and follow up on deliverables across multiple stakeholders, reinforcing SLA-style timelines.

Bilingual Customer Service Representative at Advanta Communications

November 1, 2023 - November 1, 2023

Handle 80+ English/French client interactions daily via phone; diagnose issues, provide step-by-step guidance, and document resolutions in CRM. Escalated complex/bug-like cases to senior teams with clear production steps and context; monitored until closure and updated customers proactively.

French Customer Service Representative at IO Solutions

June 1, 2020 - June 1, 2020

Deliver French/English support and basic technical troubleshooting; ensure accurate case notes, categorization, and disposition for reporting. Collaborated with supervisors on patterns/recurring issues to inform knowledge base updates and process tweaks.

Bilingual Customer Service Representative at Advantage Communications

November 1, 2023 - November 1, 2023

Handle 80+ English/French client interactions daily via phone; diagnose issues, provide step-by-step guidance, and document resolutions in CRM. Escalate complex cases to senior teams with clear production steps and context; monitor until close and update customers proactively. Exceeded performance targets by ~15% while maintaining high CSAT through clear communication and timely follow-ups.