Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Sales and public relations professional with a strong track record in building client relationships, driving revenue growth, and developing strategic business opportunities. Skilled in negotiation, communication, and stakeholder management, with the ability to create long-term partnerships and deliver exceptional customer experiences. Customer-focused professional with experience across luxury retail sales, guest relations, and public-facing roles. Adept at leading sales initiatives, identifying market opportunities, promoting services and exclusive experiences, and delivering personalized service—consistently supporting targets, repeat business, and strong customer feedback.…Sales and public relations professional with a strong track record in building client relationships, driving revenue growth, and developing strategic business opportunities. Skilled in negotiation, communication, and stakeholder management, with the ability to create long-term partnerships and deliver exceptional customer experiences. Customer-focused professional with experience across luxury retail sales, guest relations, and public-facing roles. Adept at leading sales initiatives, identifying market opportunities, promoting services and exclusive experiences, and delivering personalized service—consistently supporting targets, repeat business, and strong customer feedback.

Jezabel Gomez

Presenter, PR Freelancer, Marketing Strategist, +1





Sales and public relations professional with a strong track record in building client relationships, driving revenue growth, and developing strategic business opportunities. Skilled in negotiation, communication, and stakeholder management, with the ability to create long-term partnerships and deliver exceptional customer experiences. Customer-focused professional with experience across luxury retail sales, guest relations, and public-facing roles. Adept at leading sales initiatives, identifying market opportunities, promoting services and exclusive experiences, and delivering personalized service—consistently supporting targets, repeat business, and strong customer feedback.…Sales and public relations professional with a strong track record in building client relationships, driving revenue growth, and developing strategic business opportunities. Skilled in negotiation, communication, and stakeholder management, with the ability to create long-term partnerships and deliver exceptional customer experiences. Customer-focused professional with experience across luxury retail sales, guest relations, and public-facing roles. Adept at leading sales initiatives, identifying market opportunities, promoting services and exclusive experiences, and delivering personalized service—consistently supporting targets, repeat business, and strong customer feedback.

Available to hire

Sales and public relations professional with a strong track record in building client relationships, driving revenue growth, and developing strategic business opportunities. Skilled in negotiation, communication, and stakeholder management, with the ability to create long-term partnerships and deliver exceptional customer experiences.

Customer-focused professional with experience across luxury retail sales, guest relations, and public-facing roles. Adept at leading sales initiatives, identifying market opportunities, promoting services and exclusive experiences, and delivering personalized service—consistently supporting targets, repeat business, and strong customer feedback.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

Spanish; Castilian

Fluent

English

Advanced

Italian

Beginner

Portuguese

Beginner

Work Experience

Guest Relations at London hotel The Strand, 336-337 WC2R 1HA

January 1, 2025 - Present

Welcomed guests on arrival and provided information about hotel facilities, local transport, and places to explore. Managed guest complaints by listening, resolving issues quickly, and maintaining a high level of service. Coordinated bookings by checking systems for reservations and room assignments. Built strong professional relationships with VIP guests and corporate clients, turning interactions into long-term business connections. Proactively identified sales opportunities through guest engagement and promoted hotel services, events, and exclusive guest experiences. Conducted detailed VIP guest profiling and preference research to anticipate needs and deliver highly personalized luxury experiences. Gathered and analyzed guest insights to tailor services, strengthen client relationships, and enhance customer satisfaction and loyalty.

Guest Relations at Drake Hotel

March 1, 2024 - January 1, 2025

Greeted guests and offered a welcome drink, delivering excellent treatment and a personalized experience throughout their stay. Assigned amenities to VIP guests, coordinated with vendors, and made reservations outside the hotel when required, including providing recommendations for their visit. Built and maintained strong guest relationships to improve customer loyalty and protect brand reputation. Identified and attracted potential clients for hotel events, corporate meetings, and private functions. Coordinated guests and partners to deliver high-quality events and personalized customer experiences.

Sales Supervisor at Skin Balance

January 1, 2022 - February 1, 2024

Managed sales of luxury skincare and cosmetic products through personalized consultations tailored to client needs and preferences. Built strong relationships with high-end customers, growing a loyal client base and increasing repeat sales through exceptional customer service. Consistently achieved and exceeded sales targets using effective upselling and cross-selling. Trained and motivated team members to maintain premium customer experience standards and strong sales performance. Identified new business opportunities, promoted exclusive products, and supported seasonal campaigns to maximize revenue. Maintained in-depth knowledge of skincare trends and luxury beauty products to provide expert recommendations and build customer trust.