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Hi, I'm Jenalyn Cruz, a Digital Marketing Specialist focused on creating data-driven campaigns that drive results. I specialize in campaign management, customer service, and technical support to deliver seamless, data-driven customer experiences and contribute to organizational growth. I bring hands-on experience across Google Ads, market analysis, and analytics to optimize strategies and grow revenue. I thrive in collaborative environments and continuously seek opportunities to enhance performance and customer satisfaction.…Hi, I'm Jenalyn Cruz, a Digital Marketing Specialist focused on creating data-driven campaigns that drive results. I specialize in campaign management, customer service, and technical support to deliver seamless, data-driven customer experiences and contribute to organizational growth. I bring hands-on experience across Google Ads, market analysis, and analytics to optimize strategies and grow revenue. I thrive in collaborative environments and continuously seek opportunities to enhance performance and customer satisfaction.

Jenalyn Cruz

Digital Marketer, Growth Marketer, Performance Marketer, +7

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Hi, I'm Jenalyn Cruz, a Digital Marketing Specialist focused on creating data-driven campaigns that drive results. I specialize in campaign management, customer service, and technical support to deliver seamless, data-driven customer experiences and contribute to organizational growth. I bring hands-on experience across Google Ads, market analysis, and analytics to optimize strategies and grow revenue. I thrive in collaborative environments and continuously seek opportunities to enhance performance and customer satisfaction.…Hi, I'm Jenalyn Cruz, a Digital Marketing Specialist focused on creating data-driven campaigns that drive results. I specialize in campaign management, customer service, and technical support to deliver seamless, data-driven customer experiences and contribute to organizational growth. I bring hands-on experience across Google Ads, market analysis, and analytics to optimize strategies and grow revenue. I thrive in collaborative environments and continuously seek opportunities to enhance performance and customer satisfaction.

Available to hire

Hi, I’m Jenalyn Cruz, a Digital Marketing Specialist focused on creating data-driven campaigns that drive results. I specialize in campaign management, customer service, and technical support to deliver seamless, data-driven customer experiences and contribute to organizational growth.

I bring hands-on experience across Google Ads, market analysis, and analytics to optimize strategies and grow revenue. I thrive in collaborative environments and continuously seek opportunities to enhance performance and customer satisfaction.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Digital Marketing Specialist at Self-employed / Freelancer

October 1, 2022 - December 1, 2025

Managed end-to-end Google Ads campaigns across Search, Display, and YouTube for clients, including keyword research, bid strategy, budget management, and ongoing optimization. Analyzed performance data to identify optimization opportunities, created actionable insights, and improved CTR and conversion rates. Set up and validated conversion tracking using Google Analytics and Google Tag Manager; monitored device and landing page performance to inform bid adjustments; produced performance reports and maintained campaign quality across multiple clients.

Digital Marketing Specialist at Webb Marketing Solution

October 1, 2022 - December 1, 2025

Engages customers proactively to resolve Google Ads campaign inquiries, providing solutions and optimizing ad performance. Increased revenue by 25% by identifying new market opportunities. Utilized market analysis to drive informed decision-making. Leveraged data analytics to optimize client strategies and results.

Customer Support Expert - Voice at Asurion

May 1, 2021 - October 1, 2022

Assisted customers with insurance inquiries, resolving issues and strong policies formulation with a focus on satisfaction. Maintained 95% of inquiries on the first call, enhancing efficiency. Trained new team members, improving overall team performance. Implemented feedback loops, driving continuous service improvement. Recognized as ‘Employee of the Month’ for outstanding service delivery.

Customer Service Representative - Sales at TSD

September 1, 2020 - October 1, 2021

Assists customers with billing inquiries, resolves discrepancies, and provides accurate information with respect to policy. Maintained rapport while maintaining professionalism under pressure. Used sales strategies and training, increasing average order value by 15%. Trained new team members, enhancing overall team performance and efficiency. Collaborated with marketing to create targeted promotions and sales campaigns.

Specialist at RMS Collect

March 1, 2019 - June 1, 2020

Assists customers with mobility solutions and sales processes, focusing on debt collection. Created innovative solutions that increased customer satisfaction. Increased sales by 40% through targeted marketing strategies. Fostered strong client relationships, enhancing loyalty and retention. Enhanced product visibility, resulting in a 40% sales increase.

Customer Service Representative at Alorica Ph

October 1, 2017 - October 1, 2018

Assists customers with inquiries, providing helpful information and resolving issues promptly. Trained new team members, enhancing overall team performance and efficiency. Utilized CRM tools to track customer interactions, resolving complex accounts. Implemented feedback loops, driving product improvement and service innovation. Managed high-volume inquiries, maintaining a 95% response rate. Earned recognition as ‘Employee of the Month’ for outstanding service.

Education

INFORMATION TECHNOLOGY at IACHIEVER MODERN COLLEGE

June 23, 2023 - April 5, 2026

Studying Information Technology at IAchiever Modern College, where I am developing strong skills in computer systems, basic programming, troubleshooting, and digital tools. I have gained knowledge in areas such as data management, networking fundamentals, and software applications. I am detail-oriented, adaptable, and eager to apply my technical skills to real-world tasks while continuously learning and improving.