Available to hire
Hi, I’m Jhonalyn Co Esguerra. I am a compassionate customer service professional with a strong track record of identifying core issues and delivering effective solutions. I value clear communication, teamwork, and helping others, and I’m always eager to learn and improve.
I have experience across hospitality, retail, and education settings, with solid skills in interpersonal communication, multitasking, and organization. I’m open to training and new challenges to broaden my impact and contribute to team success.
Experience Level
Work Experience
Customer Service Associate at Teleperformance
February 1, 2022 - January 1, 2024Identify the main problem of the ticket; Solve the ticket.
Human Resources Shared Services at Hinduja Global Solutions (HGS)
October 15, 2020 - November 1, 2021Presented thoroughly assessed candidate profiles; Identified best candidate profiles based on job analysis.
Service Crew at 711 Corporation
March 1, 2020 - September 1, 2020Cashier and front-of-house service; assisted customers and processed payments.
Cashier Service Crew at Jollibee Corporation (Antipolo City)
July 1, 2018 - January 1, 2019Cashier and customer service responsibilities; processed orders.
Cashier and Dining Service Crew at Jollibee Corporation (SM Taytay)
January 1, 2018 - June 1, 2018Cashier and dining service duties; customer service.
HR Shared Services at Hinduja Global Solutions (HGS)
October 15, 2020 - November 1, 2021Presented thoroughly assessed candidate profiles. Identified best candidate profiles based on job analysis.
Cashier Service Crew at Jollibee Corporation
July 1, 2018 - January 1, 2019Cashier and customer service.
Cashier and Dining Service Crew at Jollibee Corporation
January 1, 2018 - June 1, 2018Cashier and dining service.
Education
Certificate of Teaching in Early Childhood Learners – Advance Course at De La Salle University – Dasmariñas Cavite
January 11, 2030 - February 1, 2025Certificate of Teaching in Early Childhood Learners – Basic Course at De La Salle University – Dasmariñas Cavite
January 11, 2030 - December 1, 2024Bachelor of Science in Tourism at ICCT College – Sumulong Highway, Cainta Rizal, Philippines
June 1, 2010 - April 1, 2013Secondary Education at Angono National High School
June 1, 2004 - April 1, 2008Elementary Education at Lunsad Elementary School
June 1, 1998 - April 1, 2004Certificate of Teaching in Early Childhood Learners – Basic Course at De La Salle University – Dasmarinas Cavite
January 11, 2030 - December 1, 2024Bachelor of Science in Tourism at ICCT College – Sumulong High Way Cainta Rizal Philippines
June 1, 2010 - April 1, 2013Secondary Education at Angono National High School – Angono Rizal Philippines
June 1, 2004 - April 1, 2008Elementary Education at Lunsad Elementary School – Binangonan Rizal Philippines
June 1, 1998 - April 1, 2004Qualifications
Certificate of Teaching in Early Childhood Learners – Basic Course
January 11, 2030 - December 1, 2024Certificate of Teaching in Early Childhood Learners – Advance Course
January 11, 2030 - February 1, 2025Certificate of Teaching in Early Childhood Learners – Advance Course
January 11, 2030 - February 1, 2025Certificate of Teaching in Early Childhood Learners – Basic Course
January 11, 2030 - December 1, 2024Industry Experience
Retail, Professional Services, Travel & Hospitality, Consumer Goods, Education
Experience Level
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