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I'm a Quality Assurance Analyst with proven expertise in software testing, defect management, and technical support across Agile and Scrum environments. I develop and execute detailed test cases, test plans, and scripts using Jira and SQL validation to ensure data integrity and system accuracy. I excel in functional, regression, and compatibility testing, and I actively support automation frameworks to improve test coverage and release efficiency. I communicate effectively with both technical and non-technical stakeholders, and I bring a disciplined, detail-oriented, and results-driven approach to QA.…I'm a Quality Assurance Analyst with proven expertise in software testing, defect management, and technical support across Agile and Scrum environments. I develop and execute detailed test cases, test plans, and scripts using Jira and SQL validation to ensure data integrity and system accuracy. I excel in functional, regression, and compatibility testing, and I actively support automation frameworks to improve test coverage and release efficiency. I communicate effectively with both technical and non-technical stakeholders, and I bring a disciplined, detail-oriented, and results-driven approach to QA.

Jimmy Regan

QA Engineer, Web Developer, App Developer, +2

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I'm a Quality Assurance Analyst with proven expertise in software testing, defect management, and technical support across Agile and Scrum environments. I develop and execute detailed test cases, test plans, and scripts using Jira and SQL validation to ensure data integrity and system accuracy. I excel in functional, regression, and compatibility testing, and I actively support automation frameworks to improve test coverage and release efficiency. I communicate effectively with both technical and non-technical stakeholders, and I bring a disciplined, detail-oriented, and results-driven approach to QA.…I'm a Quality Assurance Analyst with proven expertise in software testing, defect management, and technical support across Agile and Scrum environments. I develop and execute detailed test cases, test plans, and scripts using Jira and SQL validation to ensure data integrity and system accuracy. I excel in functional, regression, and compatibility testing, and I actively support automation frameworks to improve test coverage and release efficiency. I communicate effectively with both technical and non-technical stakeholders, and I bring a disciplined, detail-oriented, and results-driven approach to QA.

Available to hire

I’m a Quality Assurance Analyst with proven expertise in software testing, defect management, and technical support across Agile and Scrum environments. I develop and execute detailed test cases, test plans, and scripts using Jira and SQL validation to ensure data integrity and system accuracy.

I excel in functional, regression, and compatibility testing, and I actively support automation frameworks to improve test coverage and release efficiency. I communicate effectively with both technical and non-technical stakeholders, and I bring a disciplined, detail-oriented, and results-driven approach to QA.

Skills

Jira

SQL

Selenium

Experience Level

Jira

Expert

SQL

Expert

Selenium

Intermediate

Work Experience

Sr. Quality Assurance Engineer at ECI Software Solutions

November 1, 2023 - October 1, 2025

Led the development and validation of quality standards, test procedures, and documentation to ensure consistent product performance and compliance. Designed, executed, and maintained comprehensive test cases to identify, track, and resolve software and web application defects. Partnered with development teams in design reviews and supported automation initiatives to expand test coverage, accelerate release cycles, and strengthen overall QA effectiveness. Implemented structured update protocols to reduce environment-related test failures and improved defect tracking through root-cause analysis. Served as internal Scrum Master, coordinating 25+ team members to drive sprint execution and continuous improvement.

Quality Assurance Analyst at ECI Software Solutions

January 1, 2013 - October 1, 2023

Collaborated with cross-functional teams in Agile environments to ensure software quality, functionality, and performance across multiple product lines. Developed and executed test plans, validated defect fixes, and maintained detailed documentation to support release readiness. Contributed to QA process improvements, including knowledge hubs and KPI-driven testing, and maintained fewer than 5 customer defects per product release. Led testing for WebAPI integrations (Evox and DDMSPlus) and validated Ingenico Lane 3000 device transactions for PCI compliance.

Technical Support Representative at ECI Software Solutions

July 1, 2000 - January 1, 2013

Led customer relations during GUI software rollout, installed and supported GUI software, and configured customer systems and databases. Delivered comprehensive training across Accounts Receivable, Purchasing, Inventory Control, Order Entry, and System Maintenance. Diagnosed software issues, coordinated with programmers, and provided Level 2 support for technicians and consumers across multiple web products.

DDMS – Technical Support Representative at ECI Software Solutions

July 1, 1998 - June 1, 2000

Supported the DDMS platform, provided rapid issue resolution for priority clients, and worked with a 7-member team managing 200 SMB accounts and 100K–200K SKUs. Developed and delivered technician training programs, reducing ramp-up time and elevating overall customer experience.

DDMS – Technical Support Representative at DDMS

July 1, 1998 - June 30, 2000

Supported the rollout of DDMS software; configured customer systems and databases to ensure seamless implementation. Delivered department-wide training across multiple functional areas; achieved high customer satisfaction ratings. Collaborated within a 7-member team supporting 200 SMB accounts and 100K–200K SKUs, contributing to strong client relationships and rapid issue resolution.