Available to hire
I’m Jinky Dejoras, a Cebu-based professional with experience in billing, technical support, and social media management. I’ve helped customers resolve issues, managed domain/hosting tasks, and led social media initiatives at Newfold Digital. I’m passionate about clear communication, problem solving, and delivering thoughtful service.
I thrive in collaborative environments, enjoy learning new tools and processes, and continuously seek opportunities to improve customer experiences through data-driven insights and proactive coaching.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
Tagalog
Advanced
English
Fluent
Finnish
Beginner
Work Experience
Billing Specialist at iPloy Staffing Solutions
June 30, 2019 - October 24, 2025Handled sales and billing related concerns for ordered medical equipment and scheduled deliveries for medical supplies and equipment.
Technical Support Specialist Tier 1 at Dreamscape Networks/Newfold Digital
October 31, 2020 - October 24, 2025Dealt with customer inquiries about domains, account access, and product renewals; handled sales and billing concerns.
Technical Support Specialist Tier 2 at Dreamscape Networks/Newfold Digital
January 31, 2021 - October 24, 2025Handled customer issues about email and hosting via inbound calls and escalations; performed minimal website edits and publishing.
Technical Support Specialist Tier 3 at Dreamscape Networks/Newfold Digital
December 31, 2021 - October 24, 2025Managed domain escalations, redeemed domains from third parties/partners, and facilitated certified offers to purchase domains from current owners.
Service Resolution Specialist Tier 1 at Dreamscape Networks/Newfold Digital
May 31, 2022 - October 24, 2025Floorwalked to assist five agent teams; handled agent chats to resolve customer concerns; set up support callbacks.
Service Resolution Specialist Tier 2 at Dreamscape Networks/Newfold Digital
September 30, 2023 - October 24, 2025Handled agent chats to assist customers; set up supervisor callbacks and live support; investigated, approved, and executed credit card refunds for unauthorized/multiple charges; managed expedited escalated cases; handled escalations from social media, executive team, BBB complaints; performed call reviews and coordinated coaching opportunities with operations leadership.
Executive Specialist Response at Newfold Digital
September 1, 2023 - PresentSocial media management using Flock and Brandwatch; researched and evaluated validity of complaints, determined solutions, and delivered responses; managed BBB concerns; maintained knowledge of all sales and service support systems and available products; performed root cause analysis to resolve issues.
Billing Specialist at iPloy Staffing Solutions
June 1, 2019 - October 24, 2025Handle sales and billing related concerns about the ordered medical equipments. Schedule deliveries for ordered medical supplies and equipments.
Technical Support Specialist Tier 1 at Dreamscape Networks/Newfold Digital
October 1, 2020 - October 24, 2025Deals with the customers about their domains, account access, and product renewals. Handle sales and billing related concerns.
Technical Support Specialist Tier 2 at Dreamscape Networks/Newfold Digital
January 1, 2021 - October 24, 2025Deals with the customers about their email and hosting both inbound calls and escalations. Edit minimal changes of the website and publish.
Technical Support Specialist Tier 3 at Dreamscape Networks/Newfold Digital
December 1, 2021 - October 24, 2025Deals with domain escalations, able to redeem the domains from third party or partners. Deals with certified offer, contacting other provider for the customers to offer an amount to purchase the domain from the current owner.
Service Resolution Specialist Tier 1 at Dreamscape Networks/Newfold Digital
May 1, 2022 - October 24, 2025Does floorwalk to assist agents, 5 teams. Handles chat from the agents to assist with the customer’s concern. Set up sup callbacks.
Service Resolution Specialist Tier 2 at Dreamscape Networks/Newfold Digital
September 1, 2023 - October 24, 2025Handles chat from the agent to assist with the customer’s concern. Set up sup callbacks. Doing supervisor callbacks and live sup calls. Investigate, approve and execute credit card refunds for unauthorized and multiple charges. Work with expedited escalated cases. Handles escalation from social media, executive team and BBB complaint like calling customers that are ranting on social media, emailing our CEO and customer service complaints. Does a call review if needed. Coordinate with operations supervisors and managers for any coaching opportunities for an agent and team lead.
Executive Specialist Response at Newfold Digital
September 1, 2023 - PresentSocial Media Management using Flock and Brandwatch. Coordinates with contact staff to research and determine validity of complaints and evaluate the options to remedy these complaints. Reviews the underlying facts of the complaint, determines an appropriate solution and delivers the response to the customer. Handles Better Business Bureau (BBB) concern. Develop and maintain a sound understanding of all sales and service support systems and systems utilized for products and services. Remain fully aware of the availability of all products and services in the company so that every opportunity to meet our customer’s need is taken. Conducts a root cause analysis (RCA) to address and resolve the issue that was raised, ensuring thorough identification of underlying causes and implementing corrective actions to prevent recurrence.
Education
Bachelor of Elementary Education - Early Childhood Education at Cebu Institute of Technology – University
January 1, 2014 - January 1, 2019Bachelor of Elementary Education - Early Childhood Education at Cebu Institute of Technology – University
January 1, 2014 - January 1, 2019Secondary Education at Cebu Institute of Technology – University
January 1, 2012 - January 1, 2013Primary Education at National Christian Learning Center School
January 1, 2008 - January 1, 2009Qualifications
Top SRT Tier 2 for Web (Top Performer of the Month – June 2023)
June 1, 2023 - June 30, 2023Top Performing Agent for Web.com Tech Services
September 1, 2020 - September 30, 2020Strengthening English as Medium of Instruction in Basic Education Classes (Seminar Participation)
January 1, 2019 - October 24, 2025Standing Ovation Award – Certificate of Excellence
December 20, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
November 21, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
October 17, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
August 22, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
July 21, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
May 19, 2018 - October 24, 2025Top SRT Tier 2 for Web (Top Performer of the Month – June 2023)
June 1, 2023 - October 24, 2025Top Performing Agent for Web.com Tech Services
September 1, 2020 - October 24, 2025Strengthening English as Medium of Instruction in Basic Education Classes (Seminar Participation)
January 1, 2019 - October 24, 2025Standing Ovation Award – Certificate of Excellence
August 22, 2018 - October 24, 2025Standing Ovation Award – Certificate of Excellence
November 21, 2018 - October 24, 2025Professional Learning Communities: Transforming a School’s Teaching and Learning Culture
January 1, 2018 - October 24, 2025Integrating ICT for Effective Teaching and Learning in Elementary Education
January 1, 2018 - October 24, 2025Responding Proactively to Social and Emotional Challenges of Students in the Classroom
January 1, 2018 - October 24, 2025Outcomes-Based Education: Strategies in Teaching Science
January 1, 2018 - October 24, 2025Industry Experience
Software & Internet, Professional Services, Telecommunications, Media & Entertainment, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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