Hi, I'm Jessa Mae Pinca, a hospitality professional with a Bachelor's degree in Tourism Management. I thrive on delivering exceptional guest experiences and have hands-on experience in front desk operations, guest relations, spa bookings, and club lounge services, always following Forbes standards where applicable. I'm passionate about travel and hospitality and excited to contribute to a dynamic team by leveraging my customer service, attention to detail, and ability to work independently or collaboratively to create memorable experiences for guests and clients.…

Jessa Mae Pinca

Hi, I'm Jessa Mae Pinca, a hospitality professional with a Bachelor's degree in Tourism Management. I thrive on delivering exceptional guest experiences and have hands-on experience in front desk operations, guest relations, spa bookings, and club lounge services, always following Forbes standards where applicable. I'm passionate about travel and hospitality and excited to contribute to a dynamic team by leveraging my customer service, attention to detail, and ability to work independently or collaboratively to create memorable experiences for guests and clients.…

Available to hire

Hi, I’m Jessa Mae Pinca, a hospitality professional with a Bachelor’s degree in Tourism Management. I thrive on delivering exceptional guest experiences and have hands-on experience in front desk operations, guest relations, spa bookings, and club lounge services, always following Forbes standards where applicable.

I’m passionate about travel and hospitality and excited to contribute to a dynamic team by leveraging my customer service, attention to detail, and ability to work independently or collaboratively to create memorable experiences for guests and clients.

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Language

English
Fluent

Work Experience

Receptionist, Front Office at Marco Polo Ortigas Manila
June 1, 2022 - November 30, 2022
Delivered guest service and support for check-in/check-out, guest relations, spa bookings, and club/amenities coordination. Handled reservations for spa, pool, and gym, assisted guests with standard needs and concerns, and performed back-office tasks such as organizing guest folios and inputting cancellation details in Opera PMS. Ensured guest satisfaction and loyalty by adhering to Forbes standard services.
Reservation Executive at G2 Travel Limited
June 1, 2022 - November 30, 2022
Booked and reserved clients for trips across multiple regions, managed system bookings, prioritized workloads, monitored booking status, and resolved potential issues. Negotiated favorable rates with suppliers, built strong destination knowledge, and collaborated with Operations to ensure seamless confirmations and service delivery, while providing high-level customer service and addressing special requests.

Education

Secondary Education at La Purisima National High School
January 1, 2012 - January 1, 2018
Bachelor of Science in Tourism Management at Pamantasan ng Lungsod ng Marikina
January 1, 2018 - January 1, 2022

Qualifications

Dean's Lister
January 11, 2030 - March 23, 2026
Full Scholarship Grant at Inner Institute
January 11, 2030 - March 23, 2026
Cum Laude
January 11, 2030 - March 23, 2026

Industry Experience

Travel & Hospitality, Professional Services

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