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I am an experienced business support and administrative professional with over 13 years’ experience across education, local authority and commercial environments. I am recognised for strong organisation, inbox and case management, stakeholder communication and the ability to operate calmly within fast-paced, high-volume settings. I bring a proactive, team-focused approach with a strong commitment to service quality and accuracy, continually seeking ways to improve processes and support colleagues and customers.…I am an experienced business support and administrative professional with over 13 years’ experience across education, local authority and commercial environments. I am recognised for strong organisation, inbox and case management, stakeholder communication and the ability to operate calmly within fast-paced, high-volume settings. I bring a proactive, team-focused approach with a strong commitment to service quality and accuracy, continually seeking ways to improve processes and support colleagues and customers.

Jordan Charlesworth

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I am an experienced business support and administrative professional with over 13 years’ experience across education, local authority and commercial environments. I am recognised for strong organisation, inbox and case management, stakeholder communication and the ability to operate calmly within fast-paced, high-volume settings. I bring a proactive, team-focused approach with a strong commitment to service quality and accuracy, continually seeking ways to improve processes and support colleagues and customers.…I am an experienced business support and administrative professional with over 13 years’ experience across education, local authority and commercial environments. I am recognised for strong organisation, inbox and case management, stakeholder communication and the ability to operate calmly within fast-paced, high-volume settings. I bring a proactive, team-focused approach with a strong commitment to service quality and accuracy, continually seeking ways to improve processes and support colleagues and customers.

Available to hire

I am an experienced business support and administrative professional with over 13 years’ experience across education, local authority and commercial environments. I am recognised for strong organisation, inbox and case management, stakeholder communication and the ability to operate calmly within fast-paced, high-volume settings.

I bring a proactive, team-focused approach with a strong commitment to service quality and accuracy, continually seeking ways to improve processes and support colleagues and customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

Administrator at Polaris Community – Barraclough Hall School

April 1, 2025 - December 1, 2025

Acted as front-of-house administrator, welcoming visitors and managing school reception. Handled school telephone line, pupil registers and staff sign-in records. Managed weekly school meal arrangements and coordinated deliveries and stock orders. Maintained school inbox, filing systems and display boards. Supported teaching staff as a teaching assistant when required.

Educational Casework Assistant at North Northamptonshire Council (Remote)

September 1, 2022 - February 1, 2025

Edited and issued EHCP documentation to parents and schools in line with statutory timelines. Managed inbox and telephone enquiries with a calm and professional approach. Supported annual review processes, uploading documentation and updating timelines. Maintained central spreadsheets tracking attendance, school changes and leavers. Provided dedicated support to the Special Schools team, coordinating consultations and amendments.

Sales Support Executive at Spectrum.Life | Remote

May 1, 2022 - August 1, 2022

Provided administrative and reporting support to sales, marketing and account management teams. Researched and evaluated alternative sales lead providers. Produced regional marketing and EAP usage reports for stakeholders.

Business Support Officer at Kirklees Council | Huddersfield

April 1, 2021 - May 1, 2022

Managed shared inboxes and supported EHCP production and distribution. Handled enquiries from parents, schools and healthcare professionals. Maintained accurate records within a sensitive SEN environment.

Business Support at The Dining Club Group (tastecard)

July 1, 2014 - April 1, 2021

Supported commercial sales campaigns, including opt-in window setup and communications. Prepared and cleaned registration data for HR teams and production. Issued invoices and managed customer service queries via shared inboxes. Used Microsoft Office and Adobe tools for reporting and promotional materials.

Dispatch Technician at The Dining Club Group (tastecard)

July 1, 2011 - July 1, 2014

Processed and dispatched corporate membership packs accurately and efficiently. Managed workloads, mail merges and report formatting.