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I’m a reliable, approachable office and operations professional with more than a decade of experience supporting the day-to-day operations of small businesses. I’m highly organized, comfortable working independently, and known for clear written communication and strong attention to detail. My background spans administration, customer communication, digital systems, and financial records, grounded in real-world office workflows. I enjoy working with structured information and bring a practical, human perspective to training and evaluating AI systems.…I’m a reliable, approachable office and operations professional with more than a decade of experience supporting the day-to-day operations of small businesses. I’m highly organized, comfortable working independently, and known for clear written communication and strong attention to detail. My background spans administration, customer communication, digital systems, and financial records, grounded in real-world office workflows. I enjoy working with structured information and bring a practical, human perspective to training and evaluating AI systems.

Jo Brown

Web Designer, Copywriter, Content Creator, +2

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I’m a reliable, approachable office and operations professional with more than a decade of experience supporting the day-to-day operations of small businesses. I’m highly organized, comfortable working independently, and known for clear written communication and strong attention to detail. My background spans administration, customer communication, digital systems, and financial records, grounded in real-world office workflows. I enjoy working with structured information and bring a practical, human perspective to training and evaluating AI systems.…I’m a reliable, approachable office and operations professional with more than a decade of experience supporting the day-to-day operations of small businesses. I’m highly organized, comfortable working independently, and known for clear written communication and strong attention to detail. My background spans administration, customer communication, digital systems, and financial records, grounded in real-world office workflows. I enjoy working with structured information and bring a practical, human perspective to training and evaluating AI systems.

Available to hire

I’m a reliable, approachable office and operations professional with more than a decade of experience supporting the day-to-day operations of small businesses. I’m highly organized, comfortable working independently, and known for clear written communication and strong attention to detail.

My background spans administration, customer communication, digital systems, and financial records, grounded in real-world office workflows. I enjoy working with structured information and bring a practical, human perspective to training and evaluating AI systems.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Language

English

Fluent

Work Experience

AI Data Annotator at Outlier

November 25, 2024 - Present

Accurately labelled and categorised text, image, audio, and video data to support AI model training. Applied detailed annotation guidelines to ensure consistency, accuracy, and reliability. Reviewed and corrected annotations, flagging ambiguities, errors, and edge cases. Maintained high productivity while meeting strict quality standards.

Operations & Business Support Lead at SeaKisses Ltd

January 1, 2011 - Present

Managed daily office and operational tasks across customer service, administration, and digital systems. Maintained CRM systems, eCommerce platforms, and accurate digital records. Used Xero for bookkeeping, invoicing, supplier payments, and reporting. Read, interpret, and summarise information from emails, orders, and reports. Wrote clear customer emails, internal notes, product descriptions, and website content. Tracked sales data and work flows to support informed business decisions. Worked with accuracy and discretion, ensuring GDPR and compliance standards are met.

Freelance Web Design & Digital Support at Cornwall

January 1, 1997 - Present

Designed and maintained websites for small businesses and parish councils. Structured digital content for clarity, accuracy, and ease of use.

Online Rater / eCommerce Analyst at TELUS International

July 8, 2025 - December 2, 2025

• Evaluated online content, search results, and retailers against defined quality criteria • Conducted structured internet research to support accurate ratings • Captured detailed customer experience and relevance data • Maintained trackers and documentation to quality and deadline requirements