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I am a Psychology major with a minor in Music Business at SUNY Potsdam, bringing strong communication, mentoring, and cross-cultural experience to every project. I studied abroad in Tokyo and have a track record of supporting learners through tutoring and individualized guidance. I’m eager to contribute with enthusiasm, patience, and clear communication. I recently completed an intensive language and cultural immersion program and collaborated with international students in Japanese-based coursework, honing my ability to adapt explanations to different learning styles and language abilities.…I am a Psychology major with a minor in Music Business at SUNY Potsdam, bringing strong communication, mentoring, and cross-cultural experience to every project. I studied abroad in Tokyo and have a track record of supporting learners through tutoring and individualized guidance. I’m eager to contribute with enthusiasm, patience, and clear communication. I recently completed an intensive language and cultural immersion program and collaborated with international students in Japanese-based coursework, honing my ability to adapt explanations to different learning styles and language abilities.

Joelle Matthews

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I am a Psychology major with a minor in Music Business at SUNY Potsdam, bringing strong communication, mentoring, and cross-cultural experience to every project. I studied abroad in Tokyo and have a track record of supporting learners through tutoring and individualized guidance. I’m eager to contribute with enthusiasm, patience, and clear communication. I recently completed an intensive language and cultural immersion program and collaborated with international students in Japanese-based coursework, honing my ability to adapt explanations to different learning styles and language abilities.…I am a Psychology major with a minor in Music Business at SUNY Potsdam, bringing strong communication, mentoring, and cross-cultural experience to every project. I studied abroad in Tokyo and have a track record of supporting learners through tutoring and individualized guidance. I’m eager to contribute with enthusiasm, patience, and clear communication. I recently completed an intensive language and cultural immersion program and collaborated with international students in Japanese-based coursework, honing my ability to adapt explanations to different learning styles and language abilities.

Available to hire

I am a Psychology major with a minor in Music Business at SUNY Potsdam, bringing strong communication, mentoring, and cross-cultural experience to every project. I studied abroad in Tokyo and have a track record of supporting learners through tutoring and individualized guidance.

I’m eager to contribute with enthusiasm, patience, and clear communication. I recently completed an intensive language and cultural immersion program and collaborated with international students in Japanese-based coursework, honing my ability to adapt explanations to different learning styles and language abilities.

Skills

Experience Level

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Japanese

Intermediate

Work Experience

IT Service Desk at SUNY Potsdam IT Services

July 1, 2025 - January 1, 2026

Delivered customer service while assisting users with hardware, software, and network issues; proficient with Windows and macOS; performed troubleshooting and diagnostics; identified root causes, demonstrated empathy and patience, and managed time effectively; supported users with hardware, software, and networking problems.

Writing Tutor at SUNY Potsdam

January 1, 2023 - December 31, 2024

Tutored college students in academic writing, grammar, and communications skills; guided students through brainstorming, organization, and revision strategies; adapted explanations to different learning styles and language abilities; built confidence through supportive one-on-one instruction; strengthened clarity and fluency in written English.

Music Business Practicum at SUNY Potsdam

September 1, 2024 - December 31, 2024

Participated in a practicum focusing on music industry market research, trend analysis, and marketing strategies.