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Hi, I’m Joel Ugwa, a user-focused professional with 5+ years of experience in research, data interpretation, user engagement, and workflow optimisation across financial regulation, customer experience, and property management. I am transitioning into UX Research, bringing strong empathy, communication, and insight synthesis abilities. I excel at understanding user needs, analysing behavioural patterns, and translating insights into improved processes. I thrive in cross-functional teams and enjoy turning complex data into clear, actionable narratives that inform design decisions.…Hi, I’m Joel Ugwa, a user-focused professional with 5+ years of experience in research, data interpretation, user engagement, and workflow optimisation across financial regulation, customer experience, and property management. I am transitioning into UX Research, bringing strong empathy, communication, and insight synthesis abilities. I excel at understanding user needs, analysing behavioural patterns, and translating insights into improved processes. I thrive in cross-functional teams and enjoy turning complex data into clear, actionable narratives that inform design decisions.

Joel Ugwa

UX Designer, Product Designer, Data Analyst, +2

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Hi, I’m Joel Ugwa, a user-focused professional with 5+ years of experience in research, data interpretation, user engagement, and workflow optimisation across financial regulation, customer experience, and property management. I am transitioning into UX Research, bringing strong empathy, communication, and insight synthesis abilities. I excel at understanding user needs, analysing behavioural patterns, and translating insights into improved processes. I thrive in cross-functional teams and enjoy turning complex data into clear, actionable narratives that inform design decisions.…Hi, I’m Joel Ugwa, a user-focused professional with 5+ years of experience in research, data interpretation, user engagement, and workflow optimisation across financial regulation, customer experience, and property management. I am transitioning into UX Research, bringing strong empathy, communication, and insight synthesis abilities. I excel at understanding user needs, analysing behavioural patterns, and translating insights into improved processes. I thrive in cross-functional teams and enjoy turning complex data into clear, actionable narratives that inform design decisions.

Available to hire

Hi, I’m Joel Ugwa, a user-focused professional with 5+ years of experience in research, data interpretation, user engagement, and workflow optimisation across financial regulation, customer experience, and property management. I am transitioning into UX Research, bringing strong empathy, communication, and insight synthesis abilities.

I excel at understanding user needs, analysing behavioural patterns, and translating insights into improved processes. I thrive in cross-functional teams and enjoy turning complex data into clear, actionable narratives that inform design decisions.

Skills

Data Visualization

Experience Level

Data Visualization

Expert

Work Experience

Admin Officer at Prince Y.H. Associate Ltd

February 1, 2024 - Present

Managed user onboarding, documentation, and communication, ensuring accuracy and experience clarity. Analysed payment patterns and tenant behaviour to enhance accounts receivable workflow. Improved user satisfaction by streamlining communication channels and resolving experience friction. Coordinated teams to optimise service delivery and property experience.

Junior Manager – Financial Supervision (Research & Compliance) at Securities and Exchange Commission (SEC) Nigeria

December 1, 2022 - August 1, 2023

Conducted quantitative analysis on monthly/quarterly investment returns. Identified behavioural patterns across 15+ fund managers and provided actionable insights. Redesigned reporting workflow, improving submission timeliness by 20%. Translated technical financial data into clear, user-ready regulatory insights.

Customer Care Representative at Call Tend

February 1, 2022 - September 1, 2022

Interacted with 100+ users daily, identifying needs, frustrations, and behaviour trends. Improved user retention and satisfaction by 25% through insight-driven resolution. Documented recurring issues and recommended experience improvements.

Junior Estate Manager at Roland Abonta & Co

March 1, 2017 - November 1, 2018

Managed 10+ properties, collecting and analysing user feedback to enhance operations. Redesigned maintenance workflow, increasing tenant satisfaction by 30%. Identified operational bottlenecks using behavioural insight patterns. Coordinated contractors to ensure user expectation alignment.