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I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.…I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.

John Perry

Game Developer, Game Designer, Creative Producer

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I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.…I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.

Available to hire

I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.

Skills

Active Directory

C++

Jira

Experience Level

Expert

Active Directory

Expert

C++

Expert

Jira

Expert

Work Experience

Technical Support Analyst at Headwaters Health Care Centre

September 1, 2025 - February 1, 2026

Developed and maintained technical solutions for complex issues affecting large user groups. Troubleshot incidents to resolve technical problems efficiently. Managed user access and permissions across multiple systems, ensuring secure and controlled environment.

Release And Build Specialist / Tools Support Specialist at Ubisoft Toronto

April 1, 2018 - June 1, 2024

Developed and maintained robust, modular C# prototypes that meet strict functional and performance benchmarks. Collaborated closely with project owners to integrate complex mathematical algorithms and ensure weekly test builds met technical standards and project requirements.