JP

I am a technical support specialist with a passion for problem-solving and enhancing user experiences.

About

I am a technical support specialist with a passion for problem-solving and enhancing user experiences. My journey in IT has allowed me to blend technical skills with customer-facing roles, enabling me to effectively assist users while embracing the complexities of technology. I thrive in collaborative environments and enjoy working on innovative projects that challenge my skills. In my spare time, I love exploring new technologies and deepening my understanding of the gaming industry.

  • 6 years' experience
  • Joined May 2026

Industry experience

  • Gaming
  • Healthcare
  • Software & Internet

Work experience

Technical Support Analyst · Headwaters Health Care CentreSep 2025 – Feb 2026 · 6 mos

Developed and maintained technical solutions for complex issues affecting large user groups. Troubleshot incidents to resolve technical problems efficiently. Managed user access and permissions across multiple systems, ensuring secure and controlled environment.

Release And Build Specialist / Tools Support Specialist · Ubisoft TorontoApr 2018 – Jun 2024 · 6 yrs 3 mos

Developed and maintained robust, modular C# prototypes that meet strict functional and performance benchmarks. Collaborated closely with project owners to integrate complex mathematical algorithms and ensure weekly test builds met technical standards and project requirements.

Education

Game Development Program · St. Lawrence College2015 – 2017
Diploma · St. Lawrence College2015 – 2017

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