Available to hire
Hello! I am a results-driven and adaptable professional with a strong background in customer service, administration, and retail operations. I excel at building lasting customer relationships, identifying needs, and delivering high-quality service in fast-paced environments. I am a quick learner with solid business acumen and a friendly, solution-focused approach.
I’m looking to contribute as a Sales Advisor with LKQ Euro Car Parts, leveraging my communication skills, data awareness, and cross-functional collaboration experience to drive sales and deliver excellent customer experiences.
Experience Level
Language
English
Fluent
Panjabi, Punjabi
Fluent
Hindi
Beginner
Work Experience
H&S Administrator at Balfour Beatty Vinci
March 1, 2023 - PresentCreated and maintained monthly H&S reports and presentations using Excel and Power BI. Designed internal tools to streamline inspection tracking and meeting documentation. Collaborated with teams across departments to support compliance and timely follow-ups. Demonstrated attention to detail and timely task completion, translating to accurate customer callbacks and service follow-up.
Customer Care Executive at Lidl
January 1, 2024 - October 23, 2025Delivered excellent customer care at tills and self-checkouts, resolving product issues quickly and effectively. Maintained store presentation and stock levels while working in a high-pressure retail environment. Consistently demonstrated a high-energy, customer-first approach and fast problem-solving.
Repair Technician at Icrack Mobile Repair
January 1, 2023 - October 23, 2025Repaired customer mobile devices and managed in-store sales, showcasing technical knowledge and strong customer rapport. Ordered weekly inventory and managed staff shifts, balancing customer needs with operational demands. Improved customer return rates by ensuring service quality and building trust with regular customers.
Customer Care Executive at Tele-performance
August 1, 2021 - October 23, 2025Provided technical and sales support via chat and email, focusing on upselling web hosting and email solutions. Built long-term customer relationships through effective resolution and product knowledge.
Customer Care Executive at Innovate One Services
July 1, 2018 - October 23, 2025Payment portal support for Nigerian embassy; resolved customer payment issues and provided step-by-step application support. Maintained empathy and clarity in sensitive or high-stakes customer interactions.
Customer Care Executive at Freshways Co. (UK/India)
July 1, 2016 - October 23, 2025Processed orders and resolved delivery queries through inbound calls and email. Maintained high levels of accuracy and professionalism under pressure.
Education
Master’s in Biotechnology at University of Lincoln
September 1, 2021 - September 1, 2022Qualifications
12th (Medical)
January 1, 2014 - January 1, 2015Graduation (BSc Biotechnology)
January 1, 2016 - January 1, 201910th
January 1, 2013 - January 1, 201410th
January 1, 2013 - January 1, 201412th (Medical)
January 1, 2014 - January 1, 2015Graduation (BSc Biotechnology)
January 1, 2016 - January 1, 2019Master’s in Biotechnology
September 1, 2021 - September 1, 2022Industry Experience
Retail, Professional Services, Real Estate & Construction, Computers & Electronics, Life Sciences
Experience Level
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