Benjamin Cooper

Design and build AI-powered workflow automations and API-connected business processes. Diagnose and resolve production issues across third-party integrations, data mappings, and workflow logic using root-cause analysis. Refactor workflows and backend services to reduce duplication, simplify maintenance, and improve performance. Develop production automations using n8n, Make, Zapier, OpenAI, Claude, and third-party services, integrating CRM, scheduling, email, internal tools, and reporting systems. Build AI assistants, custom APIs, and backend services for task management, customer operations, and self-service experiences with emphasis on testability and maintainable architecture.

Develop and maintain customer-facing web and mobile applications, internal admin tools, booking systems, payment workflows, CRM capabilities, and automated scheduling. Support operational infrastructure handling thousands of service appointments per month. Diagnose and fix defects across web, mobile, backend, database, and third-party integration layers with testing and production deployment validation. Refactor modules and implement architectural updates to improve code quality, stability, maintainability, and performance. Optimize application, API, and database workflows for scheduling, payments, reporting, and day-to-day service operations. Create customer portals and internal dashboards for appointments, customers, employees, payments, reporting, and operational management, collaborating with stakeholders to translate requirements into scalable systems.