Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

Hello! I’m Jonalyn Ronquillo, a customer service professional with over four years of experience in account and contract management, focusing on rapid, compliant issue resolution and cross-department collaboration to boost client satisfaction. I’m detail-oriented and security-conscious, always following authorization processes and working closely with Global Account Managers to deliver outstanding service to key clients. I enjoy helping customers navigate complex requests and am eager to bring my communication and problem-solving skills to a dynamic team.…Hello! I’m Jonalyn Ronquillo, a customer service professional with over four years of experience in account and contract management, focusing on rapid, compliant issue resolution and cross-department collaboration to boost client satisfaction. I’m detail-oriented and security-conscious, always following authorization processes and working closely with Global Account Managers to deliver outstanding service to key clients. I enjoy helping customers navigate complex requests and am eager to bring my communication and problem-solving skills to a dynamic team.

Jonalyn Ronquillo

Voiceover Artist, Audio Transcriber, Digital Marketer, +2





Hello! I’m Jonalyn Ronquillo, a customer service professional with over four years of experience in account and contract management, focusing on rapid, compliant issue resolution and cross-department collaboration to boost client satisfaction. I’m detail-oriented and security-conscious, always following authorization processes and working closely with Global Account Managers to deliver outstanding service to key clients. I enjoy helping customers navigate complex requests and am eager to bring my communication and problem-solving skills to a dynamic team.…Hello! I’m Jonalyn Ronquillo, a customer service professional with over four years of experience in account and contract management, focusing on rapid, compliant issue resolution and cross-department collaboration to boost client satisfaction. I’m detail-oriented and security-conscious, always following authorization processes and working closely with Global Account Managers to deliver outstanding service to key clients. I enjoy helping customers navigate complex requests and am eager to bring my communication and problem-solving skills to a dynamic team.

Available to hire

Philippines

Skills

CRM

Experience Level

CRM

Intermediate

Work Experience

Customer Service Associate at Concentrix

June 1, 2022 - September 1, 2025

Managed a dedicated, premium customer base, expediting high-priority requests including account setup, billing and invoicing, contract issues, amendments to customer details, and order processing. Ensured security and compliance by strictly following authorization processes before addressing customer concerns and requests. Collaborated cross-functionally by coordinating customer requests with the correct internal departments and conducting follow-ups to guarantee resolution. Maintained high-quality service by adhering to company metrics and executing follow-ups via email and phone to confirm requests were fulfilled and to offer additional assistance. Partnered with Global Account Managers to facilitate service delivery for key clients and effectively escalated requests falling outside the defined scope of work.

Customer Service Representative at Teleperformance

June 1, 2021 - January 1, 2022

Elevated the customer experience by providing real-time, verbatim captioning across diverse conversational topics, ensuring clarity and accessibility. Maintained a high-speed dictation rate and 99%+ accuracy while handling sensitive consumer data. Expertly managed confidential information, strictly adhering to security protocols and privacy standards.