I am an experienced Learning & Development professional who designs and delivers training solutions across emergency services and aviation. I specialize in end-to-end programs, eLearning development, and LMS administration, with a strong focus on aligning learning with business outcomes and compliance requirements. I thrive on collaborating with stakeholders to drive change, mentor trainers, and build scalable, future-ready learning ecosystems. Over the years, I’ve led migrations to new LMS platforms, created rich multimedia training content, and implemented reporting to support people leaders. I am passionate about continuous improvement and delivering training that enhances performance and service delivery in high-pressure environments.

Jonas Craig Wiliam

I am an experienced Learning & Development professional who designs and delivers training solutions across emergency services and aviation. I specialize in end-to-end programs, eLearning development, and LMS administration, with a strong focus on aligning learning with business outcomes and compliance requirements. I thrive on collaborating with stakeholders to drive change, mentor trainers, and build scalable, future-ready learning ecosystems. Over the years, I’ve led migrations to new LMS platforms, created rich multimedia training content, and implemented reporting to support people leaders. I am passionate about continuous improvement and delivering training that enhances performance and service delivery in high-pressure environments.

Available to hire

I am an experienced Learning & Development professional who designs and delivers training solutions across emergency services and aviation. I specialize in end-to-end programs, eLearning development, and LMS administration, with a strong focus on aligning learning with business outcomes and compliance requirements. I thrive on collaborating with stakeholders to drive change, mentor trainers, and build scalable, future-ready learning ecosystems.

Over the years, I’ve led migrations to new LMS platforms, created rich multimedia training content, and implemented reporting to support people leaders. I am passionate about continuous improvement and delivering training that enhances performance and service delivery in high-pressure environments.

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Language

English
Fluent

Work Experience

L&D and Enterprise Learning Designer/Trainer/Team Leader/Calltaker-Dispatcher at Triple Zero Victoria
January 1, 2009 - Present
Led end-to-end learning and development initiatives for emergency services, designing and delivering eLearning and instructor-led training, and creating assessments. Managed multiple projects with strict deadlines, conducted training needs analysis, and developed micro-courses to fill knowledge gaps. Played a key role in change management, mapped units of competency to training materials for RTO and VRQA standards, and created comprehensive training materials, SOPs, and facilitator guides. Administered OpenLMS/Moodle, maintained security, and produced reporting using Power Query and Power BI. Supported the migration to a new LMS (May 2025) including user profile transfers, backup/restoration, and compliance reporting.
Learning Design Trainer/Assessor and Cabin Crew Training at Jetstar Airways
January 1, 2004 - December 31, 2009
Designed and delivered learning programs, created end-to-end training from learning design to post-implementation review, and produced eLearning (Articulate Storyline/Rise) and training content. Conducted needs analysis to develop micro-courses, mentored new initiatives, and mapped units of competency to training materials to meet RTO and VRQA requirements. Maintained training materials (manuals, quick reference guides, facilitator guides, and face-to-face materials) and conducted train-the-trainer sessions. Performed LMS administration and supported migration to new platforms, while training cabin crew and calltakers for Police/SES dispatch operations and other roles.

Education

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Qualifications

Certificate IV in Training and Assessment (TAE04116)
January 11, 2030 - December 8, 2025
Certificate IV Training and Assessment (TAE04116)
January 11, 2030 - December 8, 2025
Storyline360 Master Certificate
January 11, 2030 - December 8, 2025
Power Query and Power BI
January 11, 2030 - December 8, 2025

Industry Experience

Education, Healthcare, Government, Professional Services, Transportation & Logistics